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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
July 31, 2020
2016 ford exscape said value 13000 ;4 months later I went to refinance and found it’s value was half that there exscuse was due to covd 19 I have it in the hands of the BBB if that don’t work iam sending to to refinance and found it’s value was half that there exscuse was due to covd 19 I have it in the hands of the BBB if that don’t work iam sending to the attorney general More
by jhight36
Employees Worked With
Ernie Garcia
July 31, 2020
Great experience with Carvana, very fast and efficient. As well as a customer, I became a fan of Carvana's pioneering online car trading method. Congratulations to Iam and for all Carvana team. As well as a customer, I became a fan of Carvana's pioneering online car trading method. Congratulations to Iam and for all Carvana team. More
by tiagotonassi
Employees Worked With
Iam
July 31, 2020
Hello.This is Jason.I'd like to compliment Hello. This is Jason. I'd like to compliment Ian(Carvana). Even though I had many offers from private buyers and dealers after posted on internet, Hello. This is Jason. I'd like to compliment Ian(Carvana). Even though I had many offers from private buyers and dealers after posted on internet, I liked that he is humble, has positive attitude, informative. I could had at least 2,000dollars more, if I sold my car to the private party. Not just Carvana's easy, quick and reliable process system, I was impressed his quick response and service. I would definitely recommend to my friends who wants to sell their car. More
by Jason
Employees Worked With
Ian
July 31, 2020
Overall I am very pleased with my Carvana experience. The ability to buy and finance online has been great. My questions get answered albeit sometimes not very quickly. Everyone has seemed genuine and help ability to buy and finance online has been great. My questions get answered albeit sometimes not very quickly. Everyone has seemed genuine and helpful. I do factor in that the times are unusual. If I were to nitpick I would comment that my delivery was delayed but understandably so. I would comment that the interior could have been cleaner. More
by johnsweeney9
Employees Worked With
Rachel Winchester
July 30, 2020
The process was lengthy and the time to validate payment processing was slow. After which the vehicle was received and we had reviewed the level 1 damage issues with the car and had it shipped. Upon arr processing was slow. After which the vehicle was received and we had reviewed the level 1 damage issues with the car and had it shipped. Upon arrival and receipt of the vehicle the hood had acid rain / or cleaning detergent all over the hood. We filed a claim at the dealership and didn’t receive any communication before the 7 day warranty period, but since it was auto closed online nothing was done to resolve this issue. Don’t trust based on pictures as they will deceptively not take the correct pics of the vehicle. More
by Turley
Employees Worked With
Online
July 30, 2020
Constant delays, System glitches I was looking to upgrade my current SUV to a larger one. Found a Yukon XL that I liked, with pretty low miles. The initial online order went fairly I was looking to upgrade my current SUV to a larger one. Found a Yukon XL that I liked, with pretty low miles. The initial online order went fairly smoothly and I uploaded all the documents on my trade in with no issues. I was paying cash, and hit a problem with adding my bank account info. Even though I linked my account to the system, it still wouldn't push through. Finally had to do it manually and THEN it proceeded with the order. System glitch? They then gave me a delivery date of July 27th. Then I get a call, asking for further documents and I needed to upload them by 5pm. I uploaded them 5 minutes after the phone call. That evening, I get a text saying I didn't have the documents uploaded in time, and I lost my delivery date. I called and was told it was an error on their part, but that they couldn't give me back my original delivery date. So, was my original delivery date given to someone else? No idea, and they couldn't tell me. So, it gets bumped to July 30th. I get my current SUV emptied out and cleaned up so that it looks decent when they come to deliver my new vehicle and pick up my trade. On the morning of the 29th, I get a text saying that they had a breakdown with their transport vehicle, and now I'm bumped to August 5th. It takes an additional week to get a new transport??? I finally said the heck with the constant delays, and went to a real dealer and got into my new SUV the same day. Would NOT recommend Carvana to anyone. More
by ulbigfamily
Employees Worked With
Justine
July 30, 2020
Never thought I would buy a car on line We were looking at the same car at a local dealership and the salesman didn't return our call so our son recommended Carvana. We found the exact same We were looking at the same car at a local dealership and the salesman didn't return our call so our son recommended Carvana. We found the exact same car we were looking at even the same color for $1,100 cheaper with 8,000 fewer miles and new tires. More
by rayneff
Employees Worked With
We worked with several employees over the process and everyone was friendly and helpful
July 30, 2020
The customer service was outstanding!!The process was very smooth, and Im very satisfied with my purchase. The only con i had was very minor, my car was very dirty on the outside; which was understand very smooth, and Im very satisfied with my purchase. The only con i had was very minor, my car was very dirty on the outside; which was understandable since it was being shipped on a truck 400 miles away. More
by Jordanw_85
Employees Worked With
N/A
July 30, 2020
Loved the experience from start to finish the staff is friendly and helpful unfortunately I had to return my vehicle due to a few tings but I will definitely be a returning customer. It would also help to friendly and helpful unfortunately I had to return my vehicle due to a few tings but I will definitely be a returning customer. It would also help to have another warranty company as a option when purchasing high end luxury vehicles. More
by niloc
Employees Worked With
Cannot remember there names but they are all helpful
July 30, 2020
I have been pleasantly surprised with the whole process of purchasing a car from carvana! From picking the car, financing, delivery, and now with getting our car repaired. Our car is great however for some of purchasing a car from carvana! From picking the car, financing, delivery, and now with getting our car repaired. Our car is great however for some reason it’s not starting. My only complaint is how long it takes to get assistance, we waited over an hour. They have a great selection and with the warranty options you can’t go wrong! More
by jessykagarro
Employees Worked With
Unknown
