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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
July 30, 2020
I love Carvana. I purchased two vehicles this years from them. It is so simple. Basically, find the car you want - from color, to size, to added features - and then check it out. The pictures of any imper them. It is so simple. Basically, find the car you want - from color, to size, to added features - and then check it out. The pictures of any imperfections are spot on so you know what you are getting. You can also finance and trade your vehicle through the, so it’s one stop shopping. My favorite part - no haggling and no salesman following you around the lot. It’s just you and your PC. Highly recommend!! More
by Nancot31
Employees Worked With
Jaime
July 30, 2020
Overall Nightmare Overall, this has been one of the most stressful experiences of my life. Let's start with the fact that my vehicle delivery was delayed four times Overall, this has been one of the most stressful experiences of my life. Let's start with the fact that my vehicle delivery was delayed four times, for a total of 25 days. What makes it worse is I had plans to move across the country, and the delays with the delivery ended up cutting it so close that my drive had to start the literal next day. But wait, there's more... Not even three days after I finally received the car, it broke down. 220 miles outside of my destination. I had to have it towed the rest of the way, but ended up waiting 5 hrs in 115 degree heat for that tow truck to arrive. After 4 days at a mechanic, the vehicle was returned but not fixed, because the issue was beyond them. At this point, I would honestly just try to return the car. However, my "7-day Guarantee" was expired because, while I only was able to drive it for 3 days, it was in the shop for 4, so...now I'm stuck with a vehicle with an unknown problem. I feel like I'm constantly getting screwed over. The Carvana customer service was great when there were all the issues with delivery, but now that I "have" the vehicle, Carvana reps don't really seem to care about my situation and have kind of passed me off to SilverRock. Luckily the people at silverrock are being very kind and understanding about my situation. Having to go through all of this hassle with no promises of reimbursement for the fixes is a little disheartening. I'm just praying this all gets resolved before the limited warranty runs out, because then I'm truly screwed. In the end, I've probably spent 11+ total hrs on hold. I'm starting to hear that music everywhere. More
by bobbyhogan
Employees Worked With
unknown; too many
July 30, 2020
Jan Lee was very friendly and helpful. This was an extremely easy going experience and I’ll recommend it to anyone! Everything went very smoothly. extremely easy going experience and I’ll recommend it to anyone! Everything went very smoothly. More
by Kara
Employees Worked With
Jan Lee
July 29, 2020
Matthew provided outstanding customer service during the entire process. Everything was made clear, easy and straightforward. I will definitely use this service again for a future sale. entire process. Everything was made clear, easy and straightforward. I will definitely use this service again for a future sale. More
by Mas
Employees Worked With
Matthew
July 29, 2020
Don't trust that the 150 point inspection the website raves about, has been a 150 point inspection or that your vehicle will be delivered to you properly cleaned. raves about, has been a 150 point inspection or that your vehicle will be delivered to you properly cleaned. More
by kkearn07
Employees Worked With
Angela was great!!
July 29, 2020
The easiest and smoothest car purchase I have ever made. Process went exactly as advertised and car was delivered on time and in exactly the condition they advertised. Highly recommend. Process went exactly as advertised and car was delivered on time and in exactly the condition they advertised. Highly recommend. More
by Jackfsweeney
Employees Worked With
None
July 29, 2020
Andrew was fantastic. he was upfront with the whole process, created my log in, and followed up with me throughout the entire transaction, including after the pick up. two thumbs up!! process, created my log in, and followed up with me throughout the entire transaction, including after the pick up. two thumbs up!! More
by chrariler
Employees Worked With
Nicky, Michael
