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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
August 10, 2020
Buying a car through Carvana was a whole different experience. It was great and customer service was awesome. I decided this is how I want to continue to shop for a car in the future, however, my new experience. It was great and customer service was awesome. I decided this is how I want to continue to shop for a car in the future, however, my new car is not so great. I am already stressed out with it. It is having issues so I highly suggest getting some kind of warranty. More
by nettie.rosales
Employees Worked With
Briyeda
August 10, 2020
Good concept lack of follow through Overall the experience was pretty awesome. Being able to buy a car on my phone without sitting in a dealership for hours on end was amazing. Having it Overall the experience was pretty awesome. Being able to buy a car on my phone without sitting in a dealership for hours on end was amazing. Having it delivered straight to your house even better. I had the following issues: 1. The car was not detailed. There was sand on the back seats carpets were dirty and overall not the level of detailing I would expect purchasing a car from a dealer. 2. The tow truck driver scratched my car. I understand things happen but tow truck driver took photos of the damage and assured me someone would be reaching out and no one ever did. 3. There was damage to the vehicle that wasn't shown on any of the photos. Specifically the drivers seat. I pointed it out to the tow truck driver and he took photos and told me someone would be contacting me and no one did. The driver was great. The front end service was great but after I purchased the car it seemed like they made it difficult to contact in 7 days which is past my trial period. Now i'm left with a car I like but it has issues I wouldn't have purchased the car for that price had they been disclosed. I would appreciate a follow up call. More
by mattF
Employees Worked With
Only ever talked to the driver and I don't remember his name
August 10, 2020
Overall good; customer service poor (aside from driver) There is a lot to like about the Carvana experience, namely the ease of the transaction and a great return policy (if needed). However, one thing is e There is a lot to like about the Carvana experience, namely the ease of the transaction and a great return policy (if needed). However, one thing is extremely frustrating. It is incredibly difficult to do anything "outside the box" of Carvana's normal process. I have specialty license plates, which Carvana cannot accommodate (understandably so). Getting Carvana to remove the charge for registration so I can simply do it myself has been like pulling teeth. The driver (Mark) has gone above and beyond, and has been fantastic to deal with, but aside from that, no other human has been available to help with much of anything that isn't seemingly on a small list of items they are used to dealing with. If Carvana could make it easier to deal with a real person for questions, the experience would be unbeatable. More
by jlandis33
Employees Worked With
Mark (driver) was fantastic
August 10, 2020
Jan Lee, a Carvana rep, contacted me and held my hand through what was a seamless, painless process. I’m extremely pleased with my initial contact, the pick up, the correspondence, and then the follow through what was a seamless, painless process. I’m extremely pleased with my initial contact, the pick up, the correspondence, and then the follow up by Jan. TOTALLY PLEASED! More
by catspaw131
Employees Worked With
Jan Lee, contact; Kim, who picked the car up.
August 10, 2020
Everything was smooth sailing. The car was delivered on time. All of your staff is super professional and friendly. I would recommend everyone to try Carvana to buy a car! time. All of your staff is super professional and friendly. I would recommend everyone to try Carvana to buy a car! More
by Ms. Marcia
Employees Worked With
Tristan
August 10, 2020
Absolutely fantastic! The process was so much easier and the person I spoke with was friendly and professional. Much better than dealing with the dealership, and i’am definitely a returning customer! the person I spoke with was friendly and professional. Much better than dealing with the dealership, and i’am definitely a returning customer! More
by Hook5875
Employees Worked With
N/A
August 10, 2020
Seamless car buying experience. Extremely pleased with the process. Thank you Dalton and thank you Carvana. I would highly recommend any one who is in the market to give it a look. the process. Thank you Dalton and thank you Carvana. I would highly recommend any one who is in the market to give it a look. More
by Kp199407
Employees Worked With
Dalton
August 10, 2020
Excellent Support (Aug 2020) I recently put up my Honda CRV for Sale. The Sale process via Carvana was simple, efficient and fast. I worked with a Sales consultant named Alison. S I recently put up my Honda CRV for Sale. The Sale process via Carvana was simple, efficient and fast. I worked with a Sales consultant named Alison. She helped me find great value offers, detailed out a very simple step by step process and was supportive from start to close. I would recommend Carvana/ Alison for a hassle free and efficient car buying/selling experience. More
by Tariq
Employees Worked With
Alison
August 10, 2020
Excellent Experience and Customer Service! EXCELLENT EXPERIENCE! The car is great and exactly what we expected. Service from the Advocates is AMAZING! I appreciate how they followed-up with my EXCELLENT EXPERIENCE! The car is great and exactly what we expected. Service from the Advocates is AMAZING! I appreciate how they followed-up with my questions through both calls and texts. Delivery in Indianapolis went very smoothly and fast as we were well taken care of. I highly appreciate and recommend Carvana! I will buy from them again! More
by Scott A
Employees Worked With
Advocates
August 09, 2020
Of course I was a bit skeptical buying a car offline, but during these times of social distancing and my busy life style, I figured I’d look into it. From start to finish, the best car buying experience ever during these times of social distancing and my busy life style, I figured I’d look into it. From start to finish, the best car buying experience ever!! No pushy sales people, thousands of different vehicles all under “one roof”, simple financing, friendly people when I did need to speak to someone and quick and easy drop off of my vehicle!! I highly recommend Carvana! More
by amaslowski78
Employees Worked With
A very friendly man
