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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
August 15, 2020
1st time I brought a car! Smooth purchase process and we love our car! Transparent experience and customer service was excellent! The car is exactly how it appeared online and Smooth purchase process and we love our car! Transparent experience and customer service was excellent! The car is exactly how it appeared online and was delivered looking like new! Contactless delivery was fast and easy. More
by rivera.francine07
Employees Worked With
I'm sorry I can't recall names.
August 15, 2020
I was not seriously looking to buy when I went on the site. My thought was let’s see if I can find an awesome deal and the car I want. Get a payment I can afford. Yeah right. To my surprise, I found that site. My thought was let’s see if I can find an awesome deal and the car I want. Get a payment I can afford. Yeah right. To my surprise, I found that car. I put in my current car as a trade it and applied for credit. The deal was completely in my hands. It was amazing no pressure to spend more than I could afford. I picked the day and time if delivery. Then fear gripped me I am buying a car I have never seen. It helped that I have 7 days to change my mind. I am so happy I chose Carvana. It has been the best decision and I will definitely use them again. More
by HappyNana2112
Employees Worked With
Hanna
August 14, 2020
Better than I expected, but not completely smooth Driver was an hour late for the appointment. Windshield wipers required replacement, washer fluid did not work, and trunk access door would not open a Driver was an hour late for the appointment. Windshield wipers required replacement, washer fluid did not work, and trunk access door would not open and requires replacement. License plate transfer had to be done over the phone (we will see if this process has any issues). Overall, it was still better than dealing with 3 to 4 hours sitting in a dealership and I am happy with the car. More
by Dan
August 14, 2020
lemon. They gave me a car needs 1000 work. 35 days later. Rotors warped. Transmission needs flush and update. Called and said can’t help because 35 days. I paid 4500 down and pay 333 a month but I buy an Ac Rotors warped. Transmission needs flush and update. Called and said can’t help because 35 days. I paid 4500 down and pay 333 a month but I buy an Acura w 33k on it and one month later I have to dump $1000 into it ??? And call and they say nope sorry. This is crap. More
by Michaelrgoodwin
Employees Worked With
Too many
August 14, 2020
Process was very easy and at a much more competitive offer than other dealerships. Obviously give up some sales price when not selling private party, but was worth it in convenience. They contacted me o offer than other dealerships. Obviously give up some sales price when not selling private party, but was worth it in convenience. They contacted me over text after seeing my car posted for sale online. They asked a few simple questions then provided an offer that was good for one week. After accepting the offer just had to take a picture of a my license, title, and odometer and upload, then input how I wanted to be paid. Then I scheduled an appointment for them to come pick it up at my house. They come and drive around the block, sign a couple papers and done. Funds were deposited the next day. It’s that simple!!! Very friendly and helpful staff. Will definitely be recommending to others. More
by ddk10
Employees Worked With
Cooper
August 14, 2020
Would do it again What a wonderful experience!!! The whole process was hassle free. Car was fantastic. Unfortunately my budget wouldn't allow me to keep it. After revie What a wonderful experience!!! The whole process was hassle free. Car was fantastic. Unfortunately my budget wouldn't allow me to keep it. After reviewing my budget the car was a little above my capacity to sustain. On the seventh day car was picked up without any problems. As I said before it was a wonderful experience I would definitely do it again. More
by apnyit
Employees Worked With
Don't remember
August 14, 2020
A Great System to Buy a Car I have been continually and completely satisfied with my experience dealing with Carvana. I have seen the commercials on TV never considering that as I have been continually and completely satisfied with my experience dealing with Carvana. I have seen the commercials on TV never considering that as an option. I could not believe the ease of completing the transaction. The only problem was getting the system to accept my DL picture. From the moment they accepted the application they followed up with texts, emails, it was unbelievable. The day of delivery was no exception. The gal that brought my vehicle was professional and friendly. I was in awe that the system worked so effortlessly. The service did not stop there. 3 follow up texts making sure everything was good and the final so far about the registration process after 7 days. I was actually looking forward to writing a review of this super service. More
by GCD
Employees Worked With
I wish I knew
August 14, 2020
Honestly the easiest, quickest car buying experience ever!!!!! Only set back was waiting for the car after I purchased the reservation of it!!! Love it! ever!!!!! Only set back was waiting for the car after I purchased the reservation of it!!! Love it! More
by tammygeorgette
Employees Worked With
Not sure
August 14, 2020
I'm very pleased with the vehicle I got, very friendly and helpful people, I recommend anyone to go through the process I did, very easy and no hassles. and helpful people, I recommend anyone to go through the process I did, very easy and no hassles. More
by robertrodriguez99
Employees Worked With
Don't remember the name of the person
August 14, 2020
I love my car and the people I spoke to were always very friendly, but I was never allowed to speak to Anyone who could actually make a decision regarding damage on the vehicle. I had to call several times, friendly, but I was never allowed to speak to Anyone who could actually make a decision regarding damage on the vehicle. I had to call several times, wait on hold for 1 1/2 hours and send and resend photographs over and over.. To their credit they did agree to have the damage on the passenger side which they had not mentioned repaired, But the worst dent and ding of them all had been included in my 360 on the driver's side, but described as an "imperfection" and photographed so that the true damage did not show up. In reality it is a heck of a lot more than just an imperfection. It is a Dent the size of a dime and the damage to the paint on the inside of it is large and already rusting one week after the car arrived. They refused to pay for repairing this so I have to pay $831 to get it repaired. I live in Michigan so we have salt on our streets for about 7 months out of the year. A car with a rust spot like this will be eaten away the 1st Winter so I have no choice but have it repaired. To refer to it as an "imperfection" was an act of dishonesty and misrepresentation in my opinion, so I can not recommend Carvana to anyone in the future. This unwillingness to repair the damage Is really unfortunate because the rest of the experience was very good. The ordering was very easy and my delivery driver was wonderful. All of the guys I spoke to on the phone during this time were very nice and understanding, But the insurance processors who denied me my exception for this bad damage to the driver's door ruined the entire experience for me. More
by lakotaluv
Employees Worked With
Brent, Austin
