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Carvana
Tempe, AZ
10,117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,117 Reviews of Carvana
October 16, 2023
Overall the process was great! The issue was with the vehicle itself. I only had the vehicle a few days and had to purchase a battery. Then while taking it for inspection day 4 -I The issue was with the vehicle itself. I only had the vehicle a few days and had to purchase a battery. Then while taking it for inspection day 4 -I was told it needed new tires. The total cost for both was $1500.00. It’s a shame that wasn’t seen in Carvana inspection process. More
by Chrisian
Employees Worked With
None
October 16, 2023
It is definitely easy to purchase a vehicle with no hassle. The process was quick and effortless. However I do advise you to inspect your vehicle thoroughly. I saw a crack in my windshield after the de hassle. The process was quick and effortless. However I do advise you to inspect your vehicle thoroughly. I saw a crack in my windshield after the delivery left and caravana will not fix/repair it because the driver did not document it. The crack was not listed on the website under imperfections. Now I have to replace the windshield out of pocket. This is the only problem I have with caravana. This is the only reason why I won’t give the company 5 stars. More
by Trina B
Employees Worked With
Alex
October 16, 2023
This is our 4th car with Carvana and the experience was such that I’ll never purchase with them again. Poor customer service, poor communication, delivery pushed back 4x without explanation. Each experienc such that I’ll never purchase with them again. Poor customer service, poor communication, delivery pushed back 4x without explanation. Each experience has been worse than the last. It’s unfortunate for both of us- I hate dealerships and I have 3 kids who are approaching driving age within the next few years. More
by kareneristau
Employees Worked With
Too many to remember
October 15, 2023
Easy and fast to choose a car and get approved. Although after I was already scheduled to have my car delivered and paid the down payment, there were issues with the way I uploaded my Drivers Licen Although after I was already scheduled to have my car delivered and paid the down payment, there were issues with the way I uploaded my Drivers License so I had to upload it a few more times in different forms and was finally accepted. Delivery of my car was on time. I noticed after delivery that there were so many more imperfections on the vehicle than what was decribed on their website. Also the next day I noticed my brakes were making a very loud noise every time I pressed the brake pedal. Very inconvenient to have issues already. Especially because I drive a lot and rely on my vehicle to be well maintained. My CarPlay also isn't working which is a feature I love on all my vehicles and was hoping to be a smooth transition after a total loss on my previous car. Overall Im hoping Carvana keeps their word on their 100 day guarantee repair on any issues especially because I took my car to the shop only 5 days after received. I was very hesitant on keeping the vehicle passed the 7 days. Another inconvenient thing was having to go to DMV to have them do a VIN verification of the vehicle. It was my first time being told I had to do this and was very frustrating to have to sit at DMV as we all are aware of how busy this place is. More
by Katerin L
Employees Worked With
Unknown
October 14, 2023
This was the easiest way I have ever bought a car! I got pre-qualified for financing. I then selected a car that I liked and that had payment terms that I could deal with. I picked delivery and the ca I got pre-qualified for financing. I then selected a car that I liked and that had payment terms that I could deal with. I picked delivery and the car was brought right to my door! Carvana even gave me a 7-day, no questions asked return period. I am happy with my purchase and will recommend Carvana to everyone! More
by scollins406
Employees Worked With
N/a
October 14, 2023
Three weeks with car and I’ve already encountered mechanical issues. Battery had to be replaced, starter had to be replaced, and B1 maintenance is due. All of this will cost me about $2000. The warra mechanical issues. Battery had to be replaced, starter had to be replaced, and B1 maintenance is due. All of this will cost me about $2000. The warranty will cover mechanical/issues but not maintenance that is due. Be aware of purchasing with Carvana for “convenience”. The quality of their vehicles that they promote is false and misleading. More
by Egonza10
Employees Worked With
carvana
October 12, 2023
The experience from looking for a car, to making an appointment, to loading documents and going to the dealership was a breeze. BUTTTTT I haven’t had the car for a week which was picked up on Monday, a appointment, to loading documents and going to the dealership was a breeze. BUTTTTT I haven’t had the car for a week which was picked up on Monday, and received a letter Saturday that my registration will be suspended due to not having insurance on 08/15/2023, I purchased the car on 10/02/2023. I called support that Saturday when I received the letter and the representative was simpatitic and inform me to call back Monday and I did and there was nothing they can help with apparently which was really annoying. I called the dmv and no answer. So I’m pinned in a corner with a car I just purchased less than a week ago and already getting it suspended. I’m very disappointed on how I had high expections and was happy until I was stuck with the mess afterwards. The registration team should’ve helped me since there experts on what’s going on and I’m pretty sure they messed up on there end. So 5 stars for how easy it was but 0 stars to the stressing I was left with afterwards. More
by Marii267267
Employees Worked With
Not sure
