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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
August 23, 2020
I was upside down in my Mitsubishi and wanted out of it. It didn’t have enough room for me or anything I needed it for. I went to a dealership and they would not help. I logged onto Carvana and was able to It didn’t have enough room for me or anything I needed it for. I went to a dealership and they would not help. I logged onto Carvana and was able to get out of my loan for the Mitsubishi and get a new to me car. I’m so happy with their service. They were so easy to work with. I highly recommend anyone to use Carvana. More
by cierraking27
Employees Worked With
Mo
August 22, 2020
Worst customer service/support I've ever experienced. Nearly impossible to get a real person on the phone, and the web chat is automated and also extremely difficult to get a real person to chat with. Nearly impossible to get a real person on the phone, and the web chat is automated and also extremely difficult to get a real person to chat with. I also tried texting and could not get help that way either. More
by s0127
Employees Worked With
n/a
August 22, 2020
I was very pleased to deal with carvana .It was easy an not stressfull at all . I was able to pick the exact car i wanted make ,model and color . Also with low miles ,the car runs like brand new. locally not stressfull at all . I was able to pick the exact car i wanted make ,model and color . Also with low miles ,the car runs like brand new. locally i coundnt find what i wanted and the dealer ships in town all side my credit score was to low. I recommend Carvana to everyone now. More
by rlwillybob
Employees Worked With
rachel
August 22, 2020
For the experience of the touch less that was fantastic. But as for the inspection part of the process not good. Covered up smell of wet dog Also needed brakes done. This was out of the Detroit depot. They But as for the inspection part of the process not good. Covered up smell of wet dog Also needed brakes done. This was out of the Detroit depot. They had me get the interior detailed. The brakes I had to take it Pep Boys Where that was also a bad experience the warranty company owned them money. I had to send photos to them my self just to get the issue fixed. This was all before my 7 days was up. I liked the car that why I kept the car. More
by MIKE.PUCHALSKI
Employees Worked With
Don't remember
August 22, 2020
The first time experience with Carvana was the best! Anytime you don't have to deal with a salesman from a dealership, is a great day. I would say all, not any, go out of their way in making shady deals Anytime you don't have to deal with a salesman from a dealership, is a great day. I would say all, not any, go out of their way in making shady deals, in ripping off the consumer. I have never signed a contract buying a car paying MSRP, do you purchase food in the supermarket paying MSRP? I hope not! All they do is tell lies, Carvana has the price up front, and you can easily research the price of the vehicle. Dealers make tons, on money on options, that are way over priced. The average consumer, is not very knowledgeable on this. Carvana is a fantastic way to purchase a car, you get get cars with only 1 owner, Carfax reports, and warranty information. My dealings were on-line, as because of the Covic-18 situation. Anytime I had any questions, I got answers from a great customer service department if not online, answers. I opted for their delivery service of the vehicle, which experience was flawless. Thank You Carvana, I am sure I will do business with you in the future! More
by Captain Hook
Employees Worked With
Customer Advocate, Brandon, Knowledgeable, friendly delivery driver.
August 22, 2020
Carvana was the easiest car purchase I’ve made in 30 years of buying a car. They deliver and touchless. They are professional and convenient! ❤️❤️❤️ years of buying a car. They deliver and touchless. They are professional and convenient! ❤️❤️❤️ More
by sbrock_70
Employees Worked With
TJ...Rocks!!!!
August 22, 2020
Had a pretty good experience until it was time to deliver my car. The delivery person damaged my car and then tried to cover it up. The only reason I found out was because my car was leaking oil when I got i my car. The delivery person damaged my car and then tried to cover it up. The only reason I found out was because my car was leaking oil when I got it. Since I have gotten my car it has been in the shop getting the damaged that was done by the delivery driver fixed. Had to be on the phone for over 3 hours trying to get Carvana to fix some things they didn’t wanna pay for. All in all it’s been a bad experience. More
by Christopher Conrad
Employees Worked With
Not sure
August 22, 2020
This was the most convenient and effortless car purchase I have ever had. Delivered to the front of my home just as promised and condition was just as described. I have ever had. Delivered to the front of my home just as promised and condition was just as described. More
by Mike - Carlsbad
Employees Worked With
Ronnie
