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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
September 14, 2020
Not a good experience. The short version: Due to several issues with the vehicle that were not disclosed prior to the sale we elected to return the car. We initiated the process within hours of it arriving issues with the vehicle that were not disclosed prior to the sale we elected to return the car. We initiated the process within hours of it arriving at our house and were told it was likely our payment wouldn't be deducted from our account - it was. Several phone calls and 5 business days later we hadn't seen any activity and were told that their process is 3-5 days to begin processing the return and another 3-5 days to actually return our money. This was not disclosed to us at any point and created a massive headache. The logistics and ease of buying were great, however, we felt that the lack of transparency around their process, difficulty in getting an answer from their customer service team, and issues with the vehicle that weren't disclosed were problematic. More
by liz.d.wright
Employees Worked With
don't remember
September 14, 2020
Car was delivered with front brakes worn to the metal, despite "passing" the 150 point inspection. I had to replace the front brakes and front rotor out of pocket ($300), as it felt unsafe to drive (the m despite "passing" the 150 point inspection. I had to replace the front brakes and front rotor out of pocket ($300), as it felt unsafe to drive (the motor oil was also old, but the CarFax said it's been sitting for about a year so I was OK with that). I sought reimbursement for the brake pad expense from Carvana, and they opened a case for me. However, they only sent me an email saying that I could bring it to a SilverRock repair facility to get it repaired (a useless option, as I already got it repaired), and they closed the case as "completed." Every call to follow-up required a 30minute wait time, and the call-back option appears to be non-functional. Apparently, the inspection process is outsourced, so the quality of the car inspection may vary. I now also wonder what other items from 150 point inspection was lazily approved? Pros: registration, delivery, and other paperwork to actually get the car was a breeze. The car price was fair (other than getting ripped off on the brakes). More
by JacksonH
Employees Worked With
Aaron from the Carvana Repair team
September 13, 2020
This was the most exciting way to buy my car. I was able to view what was available and select the one I wanted. I did not believe it would come but it did on the day they said. It’s beautiful just like t to view what was available and select the one I wanted. I did not believe it would come but it did on the day they said. It’s beautiful just like the pictures said. Papers signed they register and pay taxes. Everything comes back in the mail. We will definitely buy from them again. More
by Debra quiles
Employees Worked With
Anthony
September 13, 2020
We were skeptical at first but, after careful consideration we were glad we chose Carvana they make buying a car simple! Just chose your auto and bam! It,s delivered right to your driveway! Aweso consideration we were glad we chose Carvana they make buying a car simple! Just chose your auto and bam! It,s delivered right to your driveway! Awesome Company to deal with!! More
by lauriekhart59
Employees Worked With
n/a
September 13, 2020
I love buying my cars through carvana, I live the Jeep I got. The guy that brought me my Jeep was great and very professional. The only thing I was upset about I didn't get a cup like I did when we bought m got. The guy that brought me my Jeep was great and very professional. The only thing I was upset about I didn't get a cup like I did when we bought my wife Jeep. But I recommend carvana everyday to anyone that is looking for a newer car. More
by jjhinds1103
Employees Worked With
Justin
September 13, 2020
Great service, even their bot is consumer friendly. Delivery was as described. The delivery driver was masked (which the salesperson at Lexus that I spoke with was not), friendly, helpful, and polite. Delivery was as described. The delivery driver was masked (which the salesperson at Lexus that I spoke with was not), friendly, helpful, and polite. All pluses. I am definitely recommending Car van a to others. In my humble opinion, more pleasant than purchasing through the dealership. In fact, I had intended to buy or lease through the dealer, but between the unmasked sales person, with a bit of an attitude and an unwillingness to search for the color of car I wanted, and the ease of dealing with Car van a, it was an easy decision which way to go. More
by happycustomer
Employees Worked With
do not remember
September 13, 2020
The whole process was simple and smooth every time. This is my 2nd purchase with Carvana. Lynnea and Rebecca did a great job helping with the pickup process. The car is exactly what I was looking for despi is my 2nd purchase with Carvana. Lynnea and Rebecca did a great job helping with the pickup process. The car is exactly what I was looking for despite needing a new battery right away. The OKC team is awesome! Thanks! More
by Aron.wicks
Employees Worked With
Lynnea, Rebecca
September 13, 2020
I don't remember everyone I spoke with, bu t everyone was super nice and helpful in getting me my new Kia. I absolutely loved the process and I absolutely love my car. Thank you all so much! super nice and helpful in getting me my new Kia. I absolutely loved the process and I absolutely love my car. Thank you all so much! More
by melaniefreeman1984
Employees Worked With
Paul
September 13, 2020
If I could give more stars I would!! So easy! The entire experience was great! My daughter absolutely loves her car!! I’m recommending Carvana to everyone! experience was great! My daughter absolutely loves her car!! I’m recommending Carvana to everyone! More
by Nurseferrell5
Employees Worked With
Don’t remember her name
September 13, 2020
It is the future here !!! Carvana is the move!!! Sold two cars to Carvana and got a purchase of our new ride!!! The only downside is to be long time on hold if trying to get a hold of someone over the phone. cars to Carvana and got a purchase of our new ride!!! The only downside is to be long time on hold if trying to get a hold of someone over the phone. More
by imissbishkek
Employees Worked With
Can’t remember
