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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
September 14, 2020
I have bought several cars from dealerships but dealing with Carvana was the single best car buying experience I have ever had. I was been provided with incredible service and attention without cheesy or a with Carvana was the single best car buying experience I have ever had. I was been provided with incredible service and attention without cheesy or annoying pressure. Once I purchased a car from Carvana, I could not even think about going back to a traditional dealership. Amazing selection of high-quality cars, no pressure sales and incredible customer service whether by phone, text or email, the experience was nothing short of amazing! Need some financing? Carvana will have you locked in with a great rate in minutes. Buying cars online is truly the new wave for the future and this country's new normal, and Carvana won’t let you forget it. I just can’t say enough positive things about my experiences with Carvana. One positive experience may be a fluke, but Carvana's 7-day trade-back, cancellation or down payment back guarantee, is genius and currently something no other car dealership has offers. I don’t know how you do it but keep up the good work Carvana! More
by wwilliamss63
Employees Worked With
Can't remeber names but my file should show all whom I've spoken with during this process and everyone Carvan representitive was fantastic
September 14, 2020
Excellent service and product that allowed me to view many cars and not feel rushed in deciding on the car I ultimately purchased. The detailed photos inside and out proved very helpful in looking at wha many cars and not feel rushed in deciding on the car I ultimately purchased. The detailed photos inside and out proved very helpful in looking at what I wanted. Very simple process and the customer service was really solid. I love the number of vehicles. More
by maurissej
Employees Worked With
every department
September 14, 2020
Had a great experience with Carvana. Had a minor issue with the paperwork, but once it was resolved it it was seamless from there. Matthew, my contact, did an exemplary job getting me through the process. with the paperwork, but once it was resolved it it was seamless from there. Matthew, my contact, did an exemplary job getting me through the process. Thanks to all. More
by straycatmgb
Employees Worked With
Matthew
September 14, 2020
I cant say how amazing and easy the process was. I am going to say I didn't have the best credit and was able to get a great payment and a great price. The customer service was so awesome they keep you i going to say I didn't have the best credit and was able to get a great payment and a great price. The customer service was so awesome they keep you in the loop with text messages and are constantly checking to see if you vehicle is up to standards. Just Amazing!! More
by alebuddy32
Employees Worked With
I don't remember:( but everyone I spoke with was amazing
September 14, 2020
The user friendly application process made purchasing a car so easy. I did it from the comfort of my home and on my cell phone. I loved being able to see what my options were before making my purchase. car so easy. I did it from the comfort of my home and on my cell phone. I loved being able to see what my options were before making my purchase. More
by Classyinheels
Employees Worked With
Natalie,
September 14, 2020
Extremely smooth process, and top tier customer service from online to in person! I will gladly always pay the premium to not have to deal with a traditional dealership. Everything was very transparent and from online to in person! I will gladly always pay the premium to not have to deal with a traditional dealership. Everything was very transparent and straight to the point. No extra fees or harassment of service contracts, etc. Also the amount of time it took to select and vehicle and purchase it was insanely fast. More
by David
Employees Worked With
Julian
September 14, 2020
car had more damge then was reported big noticable damage customer service wasnt much help mayne next time go to a dealer besides that car rins fine customer service wasnt much help mayne next time go to a dealer besides that car rins fine More
by hemp1rocker
Employees Worked With
dont know any
September 14, 2020
The car buying experience was super easy and no pressure. I was able to get all of the information I needed to feel confident in the selection we made. I would give this 5 stars, but our vehicle was deliver I was able to get all of the information I needed to feel confident in the selection we made. I would give this 5 stars, but our vehicle was delivered 3 days late. This was a surprise for my son's birthday, so the delayed delivery was very disappointing. I will say that the customer service person that helped me reschedule the delivery was very helpful and friendly, and the driver that delivered the car was amazing. Overall, highly recommend Carvana. More
by bhesseltine
Employees Worked With
Names unknown
September 14, 2020
Web site requires pictures of title, registration, license etc. NOT FRIENDLY. Would have been easier to take a picture and e-mail. Down payment rounds to $4,531 not $4,500. Nowhere on your website doe license etc. NOT FRIENDLY. Would have been easier to take a picture and e-mail. Down payment rounds to $4,531 not $4,500. Nowhere on your website does it offer "transfer of tags." I'm owed money for registration/tags. I had to call Customer Service that took over 48 minutes to reach someone. Notified late for delivery that wasn't going to take place. No calls just an e-mail 1.5 hrs. before delivery. Customer Service wait was over 28 minutes. Only offered $25 a day to drive my old Van of which I had no insurance because I was taking delivery 8/26/20. I had to wait another week for delivery to be 9/2/20 and told not to drive old van over 1,000 miles or deal will be void. Carvana owes me $175. Not told Vans can't fit in Automated elevator/garage. Taking ownership was a good experience, Rob Kamel was wonderful. He made sure we experienced the "Carvana Experience" of watching a car being brought out of automated garage. My mechanic checked out Sienna and said it was a great vehicle. Had to take it to be detailed inside $75. due to smelly inside, white dog hair and all buttons, switches and cup holders were disgusting. Steering wheel was very dirty upon using a wet wipe. I had to wipe everything down. Not happy extended warranty sends me to Pep Boys or Mr. Tire. I'm sorry I bought the warranty and would love to cancel it! No wheel locks on van. Sticker says it has them $65. I need to be reimbursed for them. Overall, Carvana needs to work on Customer Service & their website. This is the why you get a poor from me. Would I recommend or do it again, not sure as it was an aggravating experience until meeting Rob Kamel. More
by ijeanieb
Employees Worked With
Robert Kamel
September 14, 2020
I just exceeded my 7 day trial but so far, my experience has been easy & hassle free! Laura delivered my car and she was FANTASTIC! So friendly and helpful! has been easy & hassle free! Laura delivered my car and she was FANTASTIC! So friendly and helpful! More
by segali4
Employees Worked With
Laura
