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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
September 13, 2020
It was the easiest way I have ever bought a car!! The experience will be one I never forget. The first car I chose I didn't realize it didn't have cruise control. So i test drove it a week. Then picked a experience will be one I never forget. The first car I chose I didn't realize it didn't have cruise control. So i test drove it a week. Then picked another vehicle with all the features I was looking for in my price range. Carvana brought me my new car to my house and picked up the other car. The first car i picked up at the car vending machine and that was pretty awesome too how they do that. Paperwork was easy and hassle free!! More
by trishonda.davis80
Employees Worked With
Rael
September 12, 2020
Amazing experience I highly recommend Carvana , no touch car purchase , phone Knowledgeable representatives,the delivery driver was also very helpful ,I love My new car car purchase , phone Knowledgeable representatives,the delivery driver was also very helpful ,I love My new car More
by Kid15of21
Employees Worked With
Tony
September 12, 2020
Multiple safety issues with the car upon delivery. Damaged tire sidewall, and severely corroded rotors/uneven worn brakes among them. Whenever I tried to reach out to them, it was impossible to get in Damaged tire sidewall, and severely corroded rotors/uneven worn brakes among them. Whenever I tried to reach out to them, it was impossible to get in touch with someone. On hold for over two hours on the phone, and the chat-bot does not work at all. I would avoid. More
by cmay686868@gmail.com
Employees Worked With
Chat Bot
September 12, 2020
I loved my experience with Carvana. The buying process was so smooth I was in shock. The kids loved the whole experience of putting the coin in the machine and seeing the car come down! It was like a whol was so smooth I was in shock. The kids loved the whole experience of putting the coin in the machine and seeing the car come down! It was like a whole exciting show for them. The customer service at Carvana is excellent. They are extremely nice. More
by Leydism
Employees Worked With
Jorge
September 12, 2020
This has been the best car buying experience I have ever had. I would recommend Carvana to everyone I know. The whole process was smooth and easy had. I would recommend Carvana to everyone I know. The whole process was smooth and easy More
by wlittleconst
Employees Worked With
Dominic
September 12, 2020
I am 72 years old and a little nervous about buying a used car on line. My wife and I looked at several used cars at local dealerships, we asked to see mechanically sound cars with 70,000 miles of less. used car on line. My wife and I looked at several used cars at local dealerships, we asked to see mechanically sound cars with 70,000 miles of less. This proved to be difficult. It occurred to me that I just do not have the knowledge to evaluate used cars. I used True Car and looked at Carvana which is a very new dealer of used cars, third largest in the US and sale only quality cars at a reasonable price. Carvana has trained technicians to inspect each car they decide to put on their web site. My wife and I bought a 2014 Ford Escape SE with less than 50K miles, we are very pleased with the buying experience and so thankful for a very nice car. More
by Jacob
Employees Worked With
Amanda and the delivery man was most helpful.
September 12, 2020
Run from this place!When I bought a car I didn't want Run from this place! When I bought a car I didn't want it so I swapped. Carvana now has me owing for 2 cars,one of which I returned already! When Run from this place! When I bought a car I didn't want it so I swapped. Carvana now has me owing for 2 cars,one of which I returned already! When you call to inquire they said it is Bridgecrest I need to speak with (which is a Carvana company). I call Bridgecrest, they say they can not help me its Carvana. Right now my Carvana app shows me paying for both,one of which is in their vending machine. Let me tell you of the extended warranty experience I had with their extendedwarranty company,Silverrock which is Carvana choice ,I paid 2k for the extended warranty. I noticed the brakes on the car I purchased seemed like they needed repair. I called Pep boys and asked and they said they are an authorized repair shop. To inspect my brakes should take less than one hour,however the Pep boys mechanic told me that silverrock pays a very discounted rate also he said silverrock customers were considered low priority due to the discounted rate (his words)since I was using their warranty I would have to drop my car of Monday and it should be ready by Friday! 5 days?! Yes. One more thing when you call Carvana as a new customer the wait times are short like under 5 minutes. When you purchase Carvana puts your phone number in their system, after you buy a car and call in for help the computer greeter states we recognize your number and your prompts are different than a potential buyer making it very hard to actually talk to someone. Once you get to the prompt about speaking to someone after you have already purchased the wait times are over 30 minutes. I have called as a potential buyer 5or6 times,resulting in less than 5 minutes wait each time. I have called 5 times after my purchase and wait times are over 30 minutes each time. What I think is you are placed in a different que making you in line behind the potential buyers! My first car Arived with a dent and a piece of trim missing, that was not in the 360 images.(they did say they would fix those issues through silverrock.) Then I get another car it has a chip in the tail light not described. Carvana said they will fix it then called me later after purchased and said I would have to go through silverrock they would still cover my deductible. Carvana slogan says a new way of buying a car. I say stick to the old way! More
by g
Employees Worked With
tom
September 12, 2020
It was a great experience buying na car online. Each person I interacted with was fantastic, from the 1st call to the delivery. I actually had a bit of problem with the car and they took car of it imm person I interacted with was fantastic, from the 1st call to the delivery. I actually had a bit of problem with the car and they took car of it immediately!!! Excellent customer service. More
by brs48237
Employees Worked With
Rico, dominic and 2 others that were also fantastic
September 12, 2020
This was my first time buying a vehicle from Caravan, the process was totally smooth I wish buying a car was this easy at a dealership. the only concern I had was sometimes it was hard to get someone on the process was totally smooth I wish buying a car was this easy at a dealership. the only concern I had was sometimes it was hard to get someone on the phone. using online was quicker More
by gchallh
Employees Worked With
don't recall name
