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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

September 18, 2020

This was the easiest and most pain-free car buying experience I've ever had. The vehicle far exceeded any expectations I had. The delivery person, John, was friendly and knowledgeable, and explained More

by christophermsharpe.cs
Recommend Dealer
Yes
Employees Worked With
John deBeaux
September 18, 2020

Working with Carvana has been delightful. I will never buy a car another way again. The customer service, ease of website usage, and at home service was excellent. More

by PA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd
September 18, 2020

Great service! And very quick turn around. Communication was never a issue. Made buying and trading a vehicle easy won’t ever think about a dealership again! More

by Daretzcracker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raye-Lynn,
September 18, 2020

Carvana is AWESOME. The communication was on point and buying a car was super easy. I spoke with Jesus (who was super friendly) and he verified my documents and next thing you know, I was approved. Carvan More

by Cryssofficial
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus is AWESOME
September 18, 2020

My experience with carvana has been nothing short of AMAZING. From start to finish the process has been easy. I would definitely recommend Carvana to all those that are looking to purchase a car. More

by Jasminrdrgz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sade - Delivered my car
September 18, 2020

Loved that I got my car in less than a week. Overall great customer service and honest descriptions. I would recommend Carvana to a friend. More

by Jay.gonzalez0011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier
September 18, 2020

Alison did a great job! Made the process very easy, communication was timely, and she was very professional. She did a great job answering all of my questions along the way. Thank you Alison for making More

by mhnewberry06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison
September 17, 2020

Delivery went seamlessly and I was really accommodated with all questions answered. Love the car! Delivery showed up on time and car was in the condition presented online. More

by Erinmariedoyle92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil
September 17, 2020

They were very polite and they keep you up to date on all the way up to you purchase. I recommend this to everyone I know. More

by naillady4187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlo Byrd
September 17, 2020

Never again!!! Customer service phone line is horrible also can’t get my flyndrive paid back. A month for tax,title, check to be received! More

by Wackie11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Sep 17, 2020 -

Carvana responded

Thank you for the honest feedback on your recent car buying journey. We apologize for the increased hold time due to the influx of calls. Please know we are actively working on lowering our hold times as we value our customers’ time. For faster service, we recommend our alternative online chat option. After reviewing the account we are pleased to see that you were able to call in and get the issues with the checks resolved. If you still have any questions or concerns please feel free to reach out to us at (800) 333-4554.

Sep 18, 2020 -

Wackie11 responded

I still have not gotten the check for the fly n drive or for the detailing! Only for the taxes. Still waiting on the other two! I would love to give a positive review and will change if the other checks get sent like they were suppose to have. Also I did the chat option and nobody gets back to me.

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