Carvana

Amazing, simple, and straightforward process from beginning to end. We purchased a car through the website, then picked it up at a car vending machine (SO COOL!!) and drove it home. Then, 6 days la beginning to end. We purchased a car through the website, then picked it up at a car vending machine (SO COOL!!) and drove it home. Then, 6 days later we decided to get something bigger, so they came and picked up the car from our house. Easiest car buying and returning experience on earth. The flexibility and security of the process is remarkable and I can recommend it to anyone. More

Getting on-line and finding a car and having it delivered was the best thing for me. Thank You Caravana for sucha easier way to buy a car. was the best thing for me. Thank You Caravana for sucha easier way to buy a car. More

It is an interesting way to buy a car. Trading my car was easy and painless, except for transferring my license plate to the new vehicle. If you have any specialty plate in PA, you're looking at a loooo was easy and painless, except for transferring my license plate to the new vehicle. If you have any specialty plate in PA, you're looking at a loooooooong process (which Carvana blamed on COVID). (If you buy a car from a traditional dealership in PA, and you have a PA plate, your plate goes on the new-to-you car with a temporary registration in the rear window. The "temp tag" is removed when you receive the registration in the mail. Also, the PA inspection and emissions stickers are already on the car.) The so-called "inspection" that Carvana did on my car was incomplete. My Lincoln dealer noticed paint overspray when diagnosing a problem with the rear park aid and license plate light. (Fortunately, Silver Rock came through with the payment to the dealership for the problem, since the problem was not warranty related). Also, if you are trading a car at the same time you are having a new-to-you car delivered, you will need to have proof of insurance for the new-to-you car BEFORE delivery! This means you're carrying insurance for 2 cars at once (for 1 day). This requires multiple calls to your insurance company to "add" a car and "remove" a car, especially if you don't like the first car and opt for a different car. Stuff like this doesn't happen at a traditional dealership. There's a "good reason" why Carvana doesn't have "dealer fees". Those "dealer fees" that a traditional dealer charge end up taking care of a lot of the footwork that you have to do when buying from Carvana. Also, a Lincoln dealership would have caught the problem with the sensors and license plate light before offering the car for sale. I would have taken off more stars, but after the issues were repaired by my Lincoln dealership, the new-to-me car was virtually flawless. Most of the time, the Carvana reps on the phone were nice, if a bit aloof. I think each Carvana rep should buy a car from a traditional dealership, and the buy a car from Carvana to see what can be fixed in the process. More

The car came with an APR tune and it wasn’t included in the listing. I had it thoroughly inspected, and decided to keep the car, but I’m disappointed that their highly touted inspection process doesn’t inc the listing. I had it thoroughly inspected, and decided to keep the car, but I’m disappointed that their highly touted inspection process doesn’t include calling the most popular tuner to check the VIN. Picking the car up was incredibly easy though, and the people at the office were very friendly. More

Absolutely best car buying experience I’ve ever had. Got more money on my trade in. Never had to leave my house. The car I purchased was even better than the picture. more money on my trade in. Never had to leave my house. The car I purchased was even better than the picture. More

Easy buying experience. The car was not a good fit however. I’m currently in the process of returning it. I had an appointment to return it, drove over an hour to meet them, and they didn’t show up. I however. I’m currently in the process of returning it. I had an appointment to return it, drove over an hour to meet them, and they didn’t show up. I spent an hour on the phone and ended up having to drive back home. Still haven’t gotten it sorted out, but if you were to keep your car I’d say you’d be happy with it. More

Absolutely seamless experience buying my car through CARVANA. The trade in value through CARVANA was better than any Honda dealer in DFW for my CR-V and the financing terms were also better. The only CARVANA. The trade in value through CARVANA was better than any Honda dealer in DFW for my CR-V and the financing terms were also better. The only negative thing I read was people had issues receiving their license plates; my plates arrived early. I will forever be a CARVANA customer. More

Was pleased with the service and prompt delivery. Everyone was polite and all that we were associated with was friendly. Delivery was prpmpt, the driver and assistant did a great job of both offload Everyone was polite and all that we were associated with was friendly. Delivery was prpmpt, the driver and assistant did a great job of both offload and loading the trade in car. More

I would give 5 stars for the cars condition and for the ability to avoid dealing with dealers but, the "scratches" on my car are more like gouges and when my car was delivered there was wax EVERYWHERE. My ability to avoid dealing with dealers but, the "scratches" on my car are more like gouges and when my car was delivered there was wax EVERYWHERE. My back seat has a HUGE WHITE RING of something (idk what) stuck to the floor on the center mound The inside and outside could have been cleaned better before delivery and drop off. If all of these things were taken care of I'd say 5 stars but it's a high 3 low 4 for me on that one. More