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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
January 06, 2021
Not great, to be honest. The initial aspect of buying a car--selecting and purchasing--was easy and hassle-free, but as soon as the money was taken out of my account updates stopped and I had to call to ge car--selecting and purchasing--was easy and hassle-free, but as soon as the money was taken out of my account updates stopped and I had to call to get any information about registration. Additionally, the car that was advertised as coming with two key fobs was only delivered with one. That was two weeks ago and I'm still in the process of trying to get that second fob; Carvana transferred the claim to SilverRock, their third-party warranty company, but because I couldn't get an appointment with the dealership within the week SilverRock said I needed to talk to the seller. Which is Carvana. I'm still awaiting a response. It seems like I'll never actually get the second key fob that I paid for, and will have to buy one out of pocket (they run a few hundred dollars), which has put a real damper on the whole experience. More
by dw
Employees Worked With
Customer Service
January 06, 2021
I would never have imagined buying a car online. It was a surprisingly seamless process. Very pleased. I would definitely recommend. Thank you very much surprisingly seamless process. Very pleased. I would definitely recommend. Thank you very much More
by Lineman712
Employees Worked With
Unknown
January 06, 2021
Finding a car was incredibly easy. The price was fantastic! They include a Carfax report. Delivery was quick, touchless, and simple. I love my car! Thank you! fantastic! They include a Carfax report. Delivery was quick, touchless, and simple. I love my car! Thank you! More
by jfoneill77
Employees Worked With
forgot
January 06, 2021
Thank you for the incredible service. Dealing with Carvana was by far the most enjoyable car buying experience i have ever had. The car was exactly as described with a fresh oil change and a full tank Carvana was by far the most enjoyable car buying experience i have ever had. The car was exactly as described with a fresh oil change and a full tank of gas. More
by Alrbarton
Employees Worked With
Don’t recall any names.
January 06, 2021
Bought one, returned it as the Advertisement included features it did not really have. That lady a big issue right there! Plus it was dirty with dog hair inside. They picked it up within three days and I features it did not really have. That lady a big issue right there! Plus it was dirty with dog hair inside. They picked it up within three days and I already had the alternate chosen by then, however they had to reach out to in Nother third-party carrier to have that brought back. Even though the one I returned just went to the same place from my town. I then had to wait for 30 more days to get the actual replacement, Meanwhile I was fighting with their associates to correct the webpage that listed my 2nd car was delivered as the first one. I finally get the car again after 30 days since choosing the Alternate I had it for less than one day and they were already texting me nonstop and emailing me about registration I haven’t even had this car the seven days to see if I was going to keep it! I also was then told that my first car payment is due within that first week because the paperwork was started over a month ago while they were waiting for transport which is a bunch of crap. If they cared more about how the customer experience was they would figure out this disappointment of false expectations from what they advertise versus what how they actually service you. One more thing the only time anything is ever corrected is when I call and bug their associates noting the in accurate information. Not once did they resolve any of the miss information on their own. And PS- The second car had muddy floor mats and dog hair all over the entire car. I had to thoroughly detail it,That should never be the case when coming from a dealer! More
by GG541
Employees Worked With
Multiple, too many to name
January 06, 2021
The best and easiest way to purchase a vehicle! From the website search to the delivery process, it couldn't have been more convenient and easy. Thank you so much for offering this service! The car I purc website search to the delivery process, it couldn't have been more convenient and easy. Thank you so much for offering this service! The car I purchased is fantastic, and even nicer than expected from the description provided, when it was delivered. More
by tlcopeland2
Employees Worked With
N/A
January 06, 2021
Took the ATS-Cadillac to the Cadillac dealer for service and received top notch service. Wasn't expecting to pay about $1600 for that service but they addressed all of my concerns. and received top notch service. Wasn't expecting to pay about $1600 for that service but they addressed all of my concerns. More
by largreen76
Employees Worked With
Gene
January 06, 2021
I do t think I’ll ever go back to buying a used car through a dealership again! It was easy. The most stress I experienced was finding the car that met our needs and wants, within our budget. Carvana h through a dealership again! It was easy. The most stress I experienced was finding the car that met our needs and wants, within our budget. Carvana had the most selections for that car and the one that fit the best, even over dealerships. Their guarantee made it easy for me to “take a chance” and I’m soo glad I did! Within minutes, not HOURS, the car was on hold for us and they were arranging for it to be delivered. I would call it a white glove delivery too! Kelly was so personable and kind. She spoke very highly about how the company treats their employees, which was icing on the cake! I really can’t speak highly enough about the entire experience from start to finish! Thank you! More
by youngshirl
Employees Worked With
Sebastian, Amanda, Kelly
January 06, 2021
To be honest, I wasn't sure about buying a car online, but WOW was I surprised. The process was super easy and fast. The 2017 Buick Encore was amazing and the small amount of work that needed done on the but WOW was I surprised. The process was super easy and fast. The 2017 Buick Encore was amazing and the small amount of work that needed done on the cars interior was covered completely. I will 100% be buying a car on Carvana again. More
by joe
Employees Worked With
Mike
