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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

January 20, 2021

Carvana is the only place I’m buying a vehicle. They make it so easy and quick. Lowest prices on any vehicle you want. Thanks for the awesome deal! More

by JustinG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
January 20, 2021

Process was very simple and fast. They have a lot of good cars for great prices. You get the card exactly they are in the website. More

by JM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley
January 20, 2021

This was the easiest car buying experience that I have ever had. Everyone that I dealt with was very helpful and courteous. Lowest prices, with low mileage. If and when I have to buy another used vehic More

by shortyakers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
McKenzie
January 20, 2021

My purchase was fantastic. Car showed up quicker than expected. It did have a few issues but Carvana took care of them immediately. I will be a customer for life! More

by nkameren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
January 20, 2021

The car STOPPED operating 6 days after I took possession. The buying and delivery process were great. Calling customer service takes forever. There was a large cosmetic issue not noted in the site, but Carv More

by Davita Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Jan 22, 2021 -

Carvana responded

Thank you for reaching out to Carvana about your experience. We are disappointed to hear that you have encountered issues with your vehicle, especially so quickly after receiving it. Our goal is to provide a seamless and fun car buying experience and this situation would certainly have a negative impact on that. All of our vehicles do go through a thorough 150-point inspection; however, it sounds we may have missed the mark. Please know we take your feedback seriously as it allows us to make important changes. We see that our advocates were able to assist you with these concerns, but please continue to reach out with any questions that should arise.

January 20, 2021

This was as easy as advertised on television. I literally laid in the bed and bought a car. Polite, transparent transaction. Didn't spend half a day in a car dealership and touchless delivery was amazing. Co More

by bevbutterfly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Myles S.
January 19, 2021

I wish I could give Carvana zero stars. I have had an absolutely awful experience, and will never recommend them to another person. They sold me a car with plenty of issues that either were known and und More

by Natalie R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher
Jan 28, 2021 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. We are very sorry for the frustration we have caused you, as it is never our intention to inconvenience our customers in any way. You can always chat with us 24/7 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

January 19, 2021

The service and process was very easy. However, damage to car was found. The car was in an accident and repainted. This was not disclosed in the carfax and was not found by Carvana. I inquired about th More

by Natalie
Recommend Dealer
Yes
Employees Worked With
Jacob
Jan 21, 2021 -

Carvana responded

Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car buying process coupled with high quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride.

January 19, 2021

Great service with Dequarius was a great help when he delivered my car, he was very helpful!!! I would refer all my friends to him More

by Vetia30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dequariuos
January 18, 2021

Such a great experience. Easy, convenient, courteous, everything you could ask for. No hassle, no bull, I highly recommend it. I know exactly where to go when I buy another car. More

by mhollowam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, I don't remember.
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