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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
January 18, 2021
Liars. I've selected a car. Ordered a delivery. Selected 3rd-party financing option. Got an insurance. Proofed a funds for the down payment. Everything got stuck on the "upload a photo of the check". Carvan 3rd-party financing option. Got an insurance. Proofed a funds for the down payment. Everything got stuck on the "upload a photo of the check". Carvana did send me a contract, dated in the future. My 3rd-party financing organization, a credit union, declined to issue a check before the contract date. Carvana declined to deliver the car before I upload the check. I wouldn't write such review, unless the final letter I've received from Carvana. They literary said like they have checked previous purchasing with that credit union, and all of them were finalized by uploading a photo of the check. I don't believe on that. I got two (twice!) 3-way phone calls with me, a Carvana underwriting rep and the credit union officer. The most recent we were call the credit union from their phone line, were talking with high-qualified officer, and she even didn't ask, who are customers. She did answer the questions in general, this is not in their policy, to issue the check before the contract date. That credit union is all about 300 employee only, so I don't believe Carvana got more different deals with them, finalized by uploading the check. Are you trying to bull me to select your financing? I have deals with that credit union and I trust them. Carvana went unprofessional, I'm disappointed. More
by Vasya
Employees Worked With
Gage, Raul
January 16, 2021
Awesome It was easiest and best experience I had in Awesome It was easiest and best experience I had in purchasing a vehicle i really loved ❤ it thanks a lot 🥰😍🤩 everyone was very friendly and help Awesome It was easiest and best experience I had in purchasing a vehicle i really loved ❤ it thanks a lot 🥰😍🤩 everyone was very friendly and helpful i truly recommend it More
by Gloria
Employees Worked With
Every single one of the employees i spoke with helpful and friendly
January 15, 2021
Recently took delivery, so can't comment about the registration process yet, however, so far there is almost no comparison to buying from a dealer....for me it was much better for the following reason registration process yet, however, so far there is almost no comparison to buying from a dealer....for me it was much better for the following reasons: - $3k more for my trade-in vs dealer (or Zoom) - Didn't have to spend two hours in the F and I backroom - Although no negotiating (I actually enjoy the process) price was in the bottom 20% of the local market and well within KBB - Car's condition was as advertised/shown if not better What they can do a better job of: - Should provide a detailed check list of doc's needed, and show that they've been up loaded so you aren't guessing. - Should state clearly that you have 1k miles between trade-in quote and pickup (we parked the truck for nearly 10 days in fear of invalidating the quote). - Should have a few real people answering chat; couple times that i called, there was 30 minute wait times so didn't even bother, and that chat was completely answered by bots which didn't have the answers I was looking for. Young fellow who delivered our car was courteous and professional...I'd give him a shout out, but can't remember his name now. More
by mhobryan
Employees Worked With
no name
January 15, 2021
Worst experience I’ve ever had with a company. I have nothing good to say about Carvana anymore. In 2021 there is no way it should be that hard to talk to someone and have confirmation emails sent so the nothing good to say about Carvana anymore. In 2021 there is no way it should be that hard to talk to someone and have confirmation emails sent so there is no doubt what is happening. Stop the automated emails if it doesn’t pertain to the situation anymore. It confuses the process. Answer the phone or text or at least get back sooner than 3 hours. More
by 4selfjp
Employees Worked With
No names given
January 15, 2021
I had a perfect experience buying and trading in my car with Carvana. I will buy (and trade-in) all of my future cars with them from now on. Fair prices, seamless process, profesional, helpful and avai with Carvana. I will buy (and trade-in) all of my future cars with them from now on. Fair prices, seamless process, profesional, helpful and available. Couldn’t ask for more. Buy your car this way! More
by David
Employees Worked With
Car Vana
January 15, 2021
ED (Francis) was amazing. He broke down the car to the best of my knowledge and made sure that I was completely comfortable before he left. The delivery was smooth and I felt like I was talking to a frien best of my knowledge and made sure that I was completely comfortable before he left. The delivery was smooth and I felt like I was talking to a friend more than a delivery driver. More
by Devenx
Employees Worked With
Edward Francis
January 15, 2021
Pros: Car did arrive on time clean and fueled. Cons: Purchased vehicle on 12/05/2020 and have not received registration plates for Pa. Did receive another temp paper plate but expiration is coming up qu Purchased vehicle on 12/05/2020 and have not received registration plates for Pa. Did receive another temp paper plate but expiration is coming up quickly. When called to inquire about registration extremely long wait times. Employees seemed to not be well educated about Carvana policies in reference to registration. Was told by one employee he would call me back to check up and never did. Carvana has a great concept but needs improvement in timely registering of vehicles and educating employees about company policies. More
by ep9291
Employees Worked With
N/A
