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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
January 24, 2021
It was an extremely easy, no pressure process. Staff was kind, professional any knowledgeable. The no touch delivery made me feel safe and the 7 days to return as an added plus. kind, professional any knowledgeable. The no touch delivery made me feel safe and the 7 days to return as an added plus. More
by sandy8birdie`
Employees Worked With
Anthony
January 24, 2021
Great experience! Loved not having to go to a dealership! I’m very pleased with my vehicle. The only hiccup was deliver got rescheduled a few times but I totally understand things happen. All customer ser I’m very pleased with my vehicle. The only hiccup was deliver got rescheduled a few times but I totally understand things happen. All customer service associates were excellent from start to finish. More
by haleyblueyes
Employees Worked With
Don’t recall
January 24, 2021
Absolute worst buying experience of any product in my life!!! Not one Carvana employee ever followed through with what they said they would do. I was lied to and left without answers the entire process. life!!! Not one Carvana employee ever followed through with what they said they would do. I was lied to and left without answers the entire process. The 3rd party transport company had to call me to ask if I wanted them to pickup the car because Carvana forgot to tell them to do so. Every Carvana employee told me how bad the process was and apologized but then did not do what they said they would to follow up. I emailed the CEO and still no reply. But now they blow me up with emails and texts waiting on the signed paper work. even so its on the way and have been told as much they still email me constantly. I will NEVER recommend doing business with Carvana EVER!!!!! ABSOLUTE JOKE!!!!! More
by SUCKER
Employees Worked With
Too many to count
January 24, 2021
Awesome experience with Carvana!! Would’ve never thought I would buy a car all online. But after I did would highly recommend to anyone searching a new vehicle. I had mine delivered to a local vending machi I would buy a car all online. But after I did would highly recommend to anyone searching a new vehicle. I had mine delivered to a local vending machine. Was in and out within 30 min at the place. I will say this is the new way of buying!! More
by mdpurdy706
Employees Worked With
Sebastian
January 23, 2021
Car buying is easy and hassle free, great pricing but when you have to contact them for any inquiry, they take hours to respond. I have spent 3-4 hours per day for just trying to get connected to any rep when you have to contact them for any inquiry, they take hours to respond. I have spent 3-4 hours per day for just trying to get connected to any representative. Their estimated wait time is 30 minutes but it actually takes an hour to connect. Many times the callback feature doesn't work and you just have to spend hours holding your phone and stop what you are doing to just talk to them. Sometimes call gets disconnected and the representatives don't call back. All representatives are very knowledgeable and helpful but the company seriously really needs to hire additional representatives to support and enhance the car buying experience. Just giving one star because the company can do a better job in providing a positive experience to the buyers. More
by Sameer
Employees Worked With
No Name
January 23, 2021
This process was as or more stressful and time consuming than going through a traditional dealership. Aside from having to spend several cumulative hours on the phone because they were not accurately lookin than going through a traditional dealership. Aside from having to spend several cumulative hours on the phone because they were not accurately looking at my uploaded documents, the car was advertised with features it did not come with - and big features, such as remote start. I also had to take and leave the car at a dealership less than 24 hours after getting it; the Bluetooth speakers had to be completely replaced as they were not functional. The car was a complete mess and very clearly had not been detailed. At best, it had been washed and had a quick once-over vacuum done. The display for the radio would cut out and lose power randomly. It was very apparent that the inspection Carvana supposedly does is not thorough. I will not ever purchase a vehicle this way again and I would not recommend it. More
by ANDREA.MARIE0226
Employees Worked With
Too many to remember
January 23, 2021
I am 68 years old and I have bought numerous cars over the years but this has to be the most pleasing easy process that I’ve ever had .The people did everything to fulfill every need that we had. The gent the years but this has to be the most pleasing easy process that I’ve ever had .The people did everything to fulfill every need that we had. The gentleman that I worked with John Stenhouse he was Fantastic,if everybody had sales people like him on the floor they would have a lot more sales ,again thumbs up to Carvana good processed good company so far have nothing but good things to say about it. Again John was great sent my Daughter to see him. More
by edtxlee
Employees Worked With
John Stenhouse
January 23, 2021
I wasn't sure about buying a car online but everything from the peequalification to the car terms to the car delivery was professional, quick and so easy! I will definitely be sharing my experience to from the peequalification to the car terms to the car delivery was professional, quick and so easy! I will definitely be sharing my experience to everyone! Thanks Carvana for helping me achieve my dream car! More
by a4ucharlene
Employees Worked With
Sales Team
January 23, 2021
Carvana was a seamless experience from beginning to end. Helpful advocates at every stage of the process. To be honest I have had over a Dozen car purchases and this was the easiest! No hassle ..no hours a Helpful advocates at every stage of the process. To be honest I have had over a Dozen car purchases and this was the easiest! No hassle ..no hours and hours at the dealership. I picked my dream car ... clicked a couple buttons and Wham !! All done and it was delivered to my door . It was Such a great experience I made a second purchase through Carvana. This has changed buying a car for me forever. Thank you Carvana .!!❤️ More
by Jlamb
Employees Worked With
Sebastian through text and Devante delivered it
