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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
January 23, 2021
My experience with the buying process has been absolutely fantastic. Even with the choices provided with the online filters being some what "here it is". But navigating has been an ease compared to a sales r fantastic. Even with the choices provided with the online filters being some what "here it is". But navigating has been an ease compared to a sales representative telling you "This is what you are looking for". The online experience was neat and nifty. I did change my mind on the car i wanted after doing my own research on the vehicles shown. But the cars did provide a carfax report AND an actual person did answer questions i had (even if automated at first). Also with a 7 day "trial" i have to say this has been an awesome experience. I will use carvana on my next purchase. I didnt have my phone ringing all the time or countless emails to buy the car. I was able to take my time and not pressured to make the purchase. I was able to make my selection and purchase on my time. Oh and the delivery process was amazing. My nephews and i were impressed. (Me with seeing the car, my nephews seeing the truck delivering with the bed completely lit up. Presentation was fantastic). More
by Westefer
Employees Worked With
The Carvana Team (to many to add)
January 23, 2021
First, delivery was delayed by a week because of a battery. It takes less than five minutes to change a battery. It was rescheduled for Saturday at 8:30am. At 9am, I received a call that they were r battery. It takes less than five minutes to change a battery. It was rescheduled for Saturday at 8:30am. At 9am, I received a call that they were running late due to an employee no-show. I get it, that happens, but you should let the customer know that you’ll be late BEFORE you’re actually late. Finally, a week and 2.5 hours after the scheduled time, the car showed up and all was well. Two stars because the people I actually talked to were very friendly and professional. More
by ThatGuyBilly
Employees Worked With
Don’t remember
January 23, 2021
Ownership: dealership stands for its products with 7 days return return and warranty. Invent and simplify: rich website, hassle free buying, straight prices. Frugality: prices are lower than other legacy return return and warranty. Invent and simplify: rich website, hassle free buying, straight prices. Frugality: prices are lower than other legacy dealerships. Customer obsession. Never called, texted or emailed in order to check if customer is happy with the purchase within 7 days mark. Successful Businesses start with the customers and work backwards. More
by Youssef.lakranbi
Employees Worked With
Lauren
January 23, 2021
This was a very easy process. No hassle. The car was, for the most part, as depicted, There was a windshield chip that should have been disclosed. The delivery was very safe with no contact required. for the most part, as depicted, There was a windshield chip that should have been disclosed. The delivery was very safe with no contact required. Easiest car purchase I have ever made. No salesman to deal with made it very nice. More
by snuffyflys
Employees Worked With
Don't remember
January 23, 2021
Hand down the easiest car buying experience ever. Very convenient and precise. All online details about the vehicle matched the vehicle when I received it. convenient and precise. All online details about the vehicle matched the vehicle when I received it. More
by 32zeph
Employees Worked With
Carvana
January 23, 2021
Horrible service for damaged car delivered. My Audi was damaged in transport, rear passenger door... it was noted right away.. the car never had body work done prior to delivery... I took the car to a silv damaged in transport, rear passenger door... it was noted right away.. the car never had body work done prior to delivery... I took the car to a silver rock approved auto facility... silver rock will only authorize the auto body shop to put bindi on the door.. the correct way to repair the door is to have a new skin on it... not use bondo to fill it in. I didn’t by the car with filler in the body.. I want the repair to be done the right way... not some some shorty repair... very disappointed.... all silver rock does is read back some BS statement that’s in the service contract... bottom like is I didn’t pay for a car in that condition and it should be restored to the condition I bought it in. I will most likely take legal action and not recommend Carvana to anyone More
by NealJuice
Employees Worked With
Neal
January 23, 2021
I had an GREAT experience with carvana! Super easy and fast. Didn’t have the hassle of having to look around car lots. The process was also very easy and understandable. I also really love that they had a fast. Didn’t have the hassle of having to look around car lots. The process was also very easy and understandable. I also really love that they had a 7 day trial type of thing. More
by june
Employees Worked With
Sebastian/Jeff
January 23, 2021
The car buying process was fantastic, the actual car arrived with the service light on and indicating it needed service which I was not impressed with. arrived with the service light on and indicating it needed service which I was not impressed with. More
by angelsyd13
Employees Worked With
N/A
January 23, 2021
Miscommunication of information needed it took 5 days for a simple verification of information. Never had anyone call to help or when requested. Too long a simple verification of information. Never had anyone call to help or when requested. Too long More
by LatonyaCarriere13
Employees Worked With
Too many to name
