Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
January 27, 2021
This is by far the best way to buy a car. No haggling over price. No ten minute test drive. You get seven full days. Thousands of cars to choose from. Simple, fast, easy. over price. No ten minute test drive. You get seven full days. Thousands of cars to choose from. Simple, fast, easy. More
by eriecountydefender
Employees Worked With
Matthew, Nicky, Sebastian
January 27, 2021
They sent the wrong car at first, and it took two hours on hold to figure out what happened and where my car is. Two weeks after my car was supposed to be here, I'm still getting spammed with emails and te on hold to figure out what happened and where my car is. Two weeks after my car was supposed to be here, I'm still getting spammed with emails and texts asking about title registration for a car not in my possession. I don't think I'll be able to return the car if there's an issue, since the seven day window has already passed and the system seems to run the whole shop. The first delivery company made me go out to the other side of town for pickup, and gave me three different timelines that they kept changing last minute (5-6pm, 8-9am, then finally 1050am). Can't fully rate my experience, because I still haven't seen the car I've paid 45% for. Does it actually run well? Is it actually worth the price? Can't tell you. Where the staff nice? Yes, but I didn't get the "I know how to help you" vibe from them, even before finalizing the purchase. Best I can give as a review is that I'll probably just go in person next time. More
by Syng
Employees Worked With
Brian, Darrell, and three others over four weeks whose names I've forgotten.
January 27, 2021
Best experience purchasing a care ever! I have always hated dealing with shady salesmen. I know what I need when I'm looking for a vehicle and Carvana delivered! No hassles, no pressure, no problems. Tyl hated dealing with shady salesmen. I know what I need when I'm looking for a vehicle and Carvana delivered! No hassles, no pressure, no problems. Tyler was amazing! Excellent customer service. More
by DJLANCASTER
Employees Worked With
Tyler Proulx
January 26, 2021
The people at Carvana are super nice! The process on line was very simple and straightforward. The only issue was the time it took to get a hold of someone on the telephone. Hold time was usually 30 t line was very simple and straightforward. The only issue was the time it took to get a hold of someone on the telephone. Hold time was usually 30 to 45 minutes. More
by BTTMJ5
Employees Worked With
Sebastian
January 26, 2021
Dealership acknowledged that there were repairs that needed to be made. Dealership authorized the repairs, but refused to extend the 7-day return period to accommodate them. This currently means that I needed to be made. Dealership authorized the repairs, but refused to extend the 7-day return period to accommodate them. This currently means that I am left with a $2,000 bill and a car that could have more unforeseen problems (and I've barely driven the vehicle 2 days prior to the repair). Buyer BEWARE! More
by HTGHTG
Employees Worked With
The Carvana Team (too many to add)
January 26, 2021
I will never go to a dealership again! I never had to speak to a soul through the whole process until the day I picked up my car. Everyone was super friendly. Everything was ready for me. It took 15 m speak to a soul through the whole process until the day I picked up my car. Everyone was super friendly. Everything was ready for me. It took 15 min. And I was out the door! I had a trade in and just left it there in the spot I drove it into to. My new car was perfectly detailed and had a full tank of gas. Love Carvana! More
by EmilyR
Employees Worked With
Jacksonville FL
January 26, 2021
I bought my car on Carvana and was surprised how easy and quick it was to get my car! I did have some technical issues with the app, but not Carvana itself. My car's engine died so I couldn't do a trade i quick it was to get my car! I did have some technical issues with the app, but not Carvana itself. My car's engine died so I couldn't do a trade in, but no worries I was still able to do $0 down without a trade in! Will use again! More
by witchchin
Employees Worked With
Zeph
January 26, 2021
This is my 3rd purchase through Carvana since May 2018. As I was trading a vehicle in, the process was a little more lengthy and due to Covid-19, most of the Carvana advocates are working from home. The co As I was trading a vehicle in, the process was a little more lengthy and due to Covid-19, most of the Carvana advocates are working from home. The communication was "strained" and I almost just cancelled my purchase. After the 5th call/text, I was put in contact with Aaron who honestly save the sale. As I was out of area, my vehicle could not be delivered and I had to drive 4 hours south to the nearest kiosk where I met Chloe. If I was the least bit hesitant or apprehensive about the purchase, Chloe put me at ease right away. I'm happy that I again purchase from Carvana. Great Selection, Great Price and friendly, helpful, professional staff. Thank you again Carvana. Ray Staley More
by rjstaleyjr
Employees Worked With
AAron in Underwriting & Chloe in Delivery
January 26, 2021
I purchased a 2019 Toyota Tacoma on Sep. 27, 2020 with I purchased a 2019 Toyota Tacoma on Sep. 27, 2020 with Carvana. To this day I have not received my registration, even having provided proper insuranc I purchased a 2019 Toyota Tacoma on Sep. 27, 2020 with Carvana. To this day I have not received my registration, even having provided proper insurance documentation when the vehicle was delivered. A month after delivery, they contacted me requesting further proof of insurance, stating the temporary ID Cards were not valid. I am a licensed insurance agent in the state of Colorado, so I knew for a fact the paperwork I provided was valid, but nevertheless I sent all I could to prove valid insurance. 4 months later they’re requesting some type of weigh slip that was never mentioned before when I paid for everything needed to get the registration done for this vehicle. So far they’ve sent two permits, and sent them out after the prior permit expired. I should have put more attention to all the red flags prior to purchasing the truck, particularly the fact that neither my Bellco CU or Chase bank will do business with them. In the midst of trying to resolve all this, I’ve made countless calls where I’ve waited 2+ hrs on hold, only to be put on mute or disconnected after a few minutes in silence. With no way for me to leave a review on their website through my account, I’m not sure how else to deal with this. I know the excuses they use for not completing the registration are baseless, and to this day I’m still not sure how long I will have to wait for a registration on a vehicle I paid for 4 months ago; if I ever receive it that is. More
by Lucy Mata
Employees Worked With
Carvana Customer Advocates
January 26, 2021
The process was amazing. I have never done this before and being able to purchase a vehicle online at my kitchen table in twenty minutes is unbelievable. I never imagined I would do this. I also traded in and being able to purchase a vehicle online at my kitchen table in twenty minutes is unbelievable. I never imagined I would do this. I also traded in my old truck and they gave me a fair price with no hassles. I will never purchase from a dealership and deal with all of the back and forth and high stress they put on you again. Thanks Carvana. More
by bobnorthcott47
Employees Worked With
Sean
