Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
January 27, 2021
The only reason I deducted was because my delivery was rescheduled the day before it was scheduled. I contacted CS and asked for some compensation because I had sold my car so I was car-less for a week. M rescheduled the day before it was scheduled. I contacted CS and asked for some compensation because I had sold my car so I was car-less for a week. My delivery was over a week from the initial delivery which lead to me finding ways to work and cost me more. More
by srittenb
Employees Worked With
None known
January 27, 2021
The selection process of buying my new car was new, easy and exciting. The experience was life changing fir me. Customer service was wonderful. Keep up the good work. and exciting. The experience was life changing fir me. Customer service was wonderful. Keep up the good work. More
by Rose J.
Employees Worked With
All whom I communicated with on the telephone, chat and by email.
January 27, 2021
The process of selecting a car was a breeze, we loved that all the scratches and damages are well photographed so that you know exactly what to expect. Everything went smoother than expected, aside from that all the scratches and damages are well photographed so that you know exactly what to expect. Everything went smoother than expected, aside from one tire's sensor being knocked a little askew from a washing before delivery. That was immediately fixed and have since had no other issues. Overall a pleasing experience! More
by Brent
Employees Worked With
Jemiah
January 27, 2021
I will never shop for a car any other way. This is the how buying a car should be!!! The only problem I had was the side lights on the car were not working. At delivery I was told that 1st thing before th how buying a car should be!!! The only problem I had was the side lights on the car were not working. At delivery I was told that 1st thing before they lowered the car of the truck and they apologized for missing that. However, the warranty covered having it fixed 100%, I just had a little inconvenience having to deal with it. More
by Artie Davis
Employees Worked With
I don't remember the names
January 27, 2021
This has been the best experience I have ever had. I am so happy with my purchase! Thank you Carvana! I also wanted to the Jenn who delivered my car. She was amazing and made my experience the best!! so happy with my purchase! Thank you Carvana! I also wanted to the Jenn who delivered my car. She was amazing and made my experience the best!! More
by Deborasousa755
Employees Worked With
Jenn
January 27, 2021
I love the car but the pictures were not accurate. there were more scuffs and scratches on the car than indicated in pictures on the website. The car did not come with any car mats and had about 200 miles o were more scuffs and scratches on the car than indicated in pictures on the website. The car did not come with any car mats and had about 200 miles over the odometer picture on the website. More
by xsuliex
Employees Worked With
Devon
January 27, 2021
This was out first time using Carvana. Honestly, it was the easiest car buying experience we have ever had. With a few clicks of the mouse, and filing of paperwork, we had our new car delivered in what see the easiest car buying experience we have ever had. With a few clicks of the mouse, and filing of paperwork, we had our new car delivered in what seemed like no time at all. Our experience has been exceptional to say the least. We will definitely be using Carvana again in the future! More
by frank031499
Employees Worked With
N/A
January 27, 2021
I am disappointed. When I received the vehicle it was not detailed inside and out properly. It was not clean in which I had to go have it detailed properly. As far as “hot spots” the term for flaws - there w detailed inside and out properly. It was not clean in which I had to go have it detailed properly. As far as “hot spots” the term for flaws - there were many more than stated on the website. I love the vehicle but there are some issues and I will be taking it to be looked. More
by robertanthony06
Employees Worked With
Don’t remember.
January 27, 2021
Easy way to buy a car. Proof of insurance was a wrinkle but everyone I spoke to was helpful. Delivery person was delightful. Hooray Carvana! but everyone I spoke to was helpful. Delivery person was delightful. Hooray Carvana! More
by ncpath
Employees Worked With
Alexis Willis, wish I could remember the names of customer service reps on the phone, they were great
