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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

January 28, 2021

This was my second time buying a car from Carvana and I love that you can get a car that fits your budget. The pickup and deliver option also deserves a 5 star rating in itself. Registration is made very More

by Torben Asp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken, the delivery guy.
January 28, 2021

Great process. Easy to follow and understand the information about purchasing. If I had any questions someone was available. Customer service was very helpful with rescheduling and delivery was grea More

by Al C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember names.
January 28, 2021

Upon the recommendation of someone I trust, I went through Carvana to find a car since mine had been totaled. The selections were awesome. Since you don't have a lot of extra people involved, the More

by willkilgore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane and Teya
January 28, 2021

Amazing easy process. I feel bad for traditional dealerships as this process removes the hassle of a salesman and is very quick process from start to finish. More

by ckobaya1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
January 28, 2021

I sold my old Ford Explorer to Carvana back in October after they offered me the highest price and did the whole process aggravation free! So, when I needed to buy a new vehicle, I shopped with them. The More

by Marc Barbiere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin
January 28, 2021

I just bought a Corvette from Carvana and found their service to be excellent. There were a few issues with my first choice of a yellow Corvette. I was able to cancel that order and purchased a red Cor More

by tincan69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey, Johnny
January 28, 2021

My car delivery (2016 Buick Encore) was courteous and ON TIME! During this pandemic, Carvana is the NEW way to shop without the middleman. Love it!! More

by Lady Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
January 27, 2021

i am very happy with the vehicle i purchased from Carvana. the process was ah lot less hassle than dealing with a dealership. there could have been a problem with my license but carvana smoothed the More

by lincolnprojects
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
aint that good remembering names
January 27, 2021

This is my 3rd purchase through carvana. They were great the first 2 times, but this time was awful! They didn't check the vehicle at all. It barely arrived on time, they cleaned it and said here ya go. No More

by michelledeane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greensboro, male
Jan 28, 2021 -

Carvana responded

Thank you for taking the time to provide your honest feedback and critique regarding your recent purchase. Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile limited warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. The last thing we would want to do is deliver a car in a less than exceptional condition, so it is disheartening to hear that your vehicle arrived in this condition. By no means was this acceptable and we truly apologize for the disappointment. Your feedback has been heard and passed on to the appropriate parties for process improvement. After reviewing your account, we are glad to see you are working with one of our specialists to have these issues addressed. If you should have further questions or concerns, please do not hesitate to reach out to us.

January 27, 2021

Amazing experience!! So easy to qualify, pick your car, e-sign docs, took our car as a trade in, picked up our card=DONE! Happy More

by drmonavie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason,Rodriguez
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