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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
January 31, 2021
The car was a day late. Had the wrong registration and license plates on it. They said it passed 150 point inspection but needed 4000 dollars worth of work done to it. It was stuck in the shop for 10 days license plates on it. They said it passed 150 point inspection but needed 4000 dollars worth of work done to it. It was stuck in the shop for 10 days. I was stuck paying for a rental myself for 8 of those days and I still had to pay a deductible to get it fixed. The car ended up getting repaired. They only extended my return policy one day so I had 24 hours to decide if I was keeping this car or not. Not the 7 days they advertise. I felt like I was pushed into a wall with this purchases and got no help along the way. This was my worse nightmare buying a car online sight unseen. Everything that could have went wrong did and I didn't even get a sorry. More
by scarstens03
Employees Worked With
Carvana and silverrock
January 31, 2021
Love my vehicle!! One issue. Key fob has no metal.key inside. Have to go to dealer to get this issue resolved. ☹ called the warranty company amd.they will cover the cost. I would buy from carvana again inside. Have to go to dealer to get this issue resolved. ☹ called the warranty company amd.they will cover the cost. I would buy from carvana again! More
by Pamelacarter001
Employees Worked With
Not sure
January 31, 2021
We will never go to a dealership again after this. We already knew what we wanted, but the whole transaction was quick, easy, and our advocate was wonderful and helpful. already knew what we wanted, but the whole transaction was quick, easy, and our advocate was wonderful and helpful. More
by gorplatz
Employees Worked With
Mike
January 30, 2021
I had the best experience! No hassle or fuss. Trade in and purchase went so smooth! My son was so impressed he bought a car the next week. Will definitely be using carvana.com from now on! and purchase went so smooth! My son was so impressed he bought a car the next week. Will definitely be using carvana.com from now on! More
by Necey12
Employees Worked With
Unsure of name
January 30, 2021
Terrible experience! 2nd time using Carvana. Firsf time good. 4 times held for over 1 hr to talk to a person. I already typed a review for you but when i check the green check mark it erased everything. H good. 4 times held for over 1 hr to talk to a person. I already typed a review for you but when i check the green check mark it erased everything. Had to start over. This is just how my Carvana experience went--- More
by kthomp138
Employees Worked With
Dont know!
January 30, 2021
Wow..easiest, best and most professional service I've ever had buying a car..and I've bought alot! Just pick out a car..punch in the terms..and boom! Car is delivered. The delivery driver was so nice and ever had buying a car..and I've bought alot! Just pick out a car..punch in the terms..and boom! Car is delivered. The delivery driver was so nice and professional..the paperwork was so well done...the temporary tag on my car looked so good..very professional ..very well presented. My car was amazing! I was so excited and shocked at how clean and beautiful it was. The experience totally exceeded my expectation. The car foot liners were also beautiful . Obviously someone in the Carvana company thought presentation is key! Thank you carvana!! More
by Gaillych
Employees Worked With
CHRIS. my car delivery guy. So nice and professional. Paperwork all ready and easy.
January 30, 2021
This was a very frustrating process with logistics and communication but in the end it was a great experience and carvana customer service made it worth it. communication but in the end it was a great experience and carvana customer service made it worth it. More
by isabellaroby
Employees Worked With
Deyshawn
January 30, 2021
I was skeptical at first, but my experience with Carvana was exceptional. I highly recommend Carvana to anyone. Thank you a smooth and professional experience. was exceptional. I highly recommend Carvana to anyone. Thank you a smooth and professional experience. More
by Shellz
Employees Worked With
Miranda Hemry, Emely Roberts
January 30, 2021
The process was fairly easy although I had to go to the dealership to give them my trade-in and pick up my new car. I was told it would be difficult to transport my new car due to its height? Sales peopl dealership to give them my trade-in and pick up my new car. I was told it would be difficult to transport my new car due to its height? Sales people were nice and the transaction went well. Due to Covid I had to wait three months to get my new car registered. Carvana supplied temporary plates in a timely manner. The only real gripe I have is I wanted to keep my old plates but ended up with new ones even though I specifically told them of my desire. More
by Rob
Employees Worked With
Unknown
January 30, 2021
I had a great experience. I wasn't sure if we should do this, but I definitely would recommend it to others. It was a smooth process from finding the right car to getting all of the paperwork done to the d this, but I definitely would recommend it to others. It was a smooth process from finding the right car to getting all of the paperwork done to the delivery of the car. I enjoyed that I didn't have to be haggled by a dealer and I enjoyed that it wasn't an all day process. More
by collinmcdermott
Employees Worked With
Sandy
