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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

January 31, 2021

Every step of the way was great! They were late on the delivery but my Carvana associate was very apologetic and even brought a small gift. Would I buy from them again ... Most definitely More

by Bjredrum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
January 31, 2021

It was super easy to find a car I liked and order it. Any time someone contacted me they were polite and professional. Delivery was quick and easy. More

by rcooner4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam, Josalin one other
January 31, 2021

My experience with Carvana has been nothing but positive. My car was delivered at the time and date as expected. The Carvana associate was kind and knowledgeable, he answered any questions I had. My car look More

by Stacy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Caya
January 31, 2021

I really enjoyed this new approach of buying a car online. Saved me a lot of time and paperwork. Beside that the car was far behide better that those which i could have found. More

by endritlemi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
January 31, 2021

Purchased a vehicle and traded in my Tundra at purchase. Not even close when comparing purchases from dealerships in the years past. Carvana is certainly changing how people buy cars and I’m telling everyon More

by Chrisd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
January 31, 2021

I did a lot of research on Carvana before even attempting to make a car purchase through them. I was definitely hesitant and skeptical about buying a car sight unseen. I'm two weeks in and I have to say I co More

by jears1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
January 31, 2021

The experience was fine. Unfortunately the elevator broke down so there was not the expected thrill of delivery but we eventually got it. There was no offer of a test drive or introduction to the car More

by Gerry H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Didn’t get a name.
Feb 02, 2021 -

Carvana responded

Thank you for taking the opportunity to provide such an insightful review of your Carvana experience. We are sorry for each of the issues that you have encountered with your vehicle. It is our goal to ensure that we deliver vehicles that not only meet our expectations but yours as well. Carvana sincerely apologizes that this has not occurred in your experience, and it was never our intent to burden you with such issues. We are greatly appreciative of your patience and thank you for providing us the opportunity to correct our mistakes. At this time we cannot locate your account to ensure your concerns have been properly addressed. Please reach out to us at (800) 333-4554 if you have any remaining questions or concerns.

January 31, 2021

By far the easiest I’ve ever experienced in buying a car. The process was fast simple and very convenient, from start to delivery. There’s a good likelihood that I will be purchasing another vehicle this wa More

by Brett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
January 31, 2021

This was our first car purchase through Carvana and the entire process went extremely smooth. We will be using them for all of our future car purchases. More

by seankirk23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
(forgot her name, extremely nice though)
January 31, 2021

I would have to say that this was the best experience I have ever had when it came to buying a car. The inventory was large with a large selection of good quality vehicles. The delivery of the car was made More

by Micheal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All the employees were great
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