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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

February 03, 2021

Car was not what it was represented tone.Car was dirty, Car was not what it was represented tone. Car was dirty, almost couldn’t see thru the windshield. Person who waxed it should not be doing that job, l More

by Dukeofearl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tylen
Feb 04, 2021 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive in the standards Carvana has set. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Please note you can follow the progress of your registration by logging into your Post Sale Dashboard for updates. Kind regards, your Carvana Team.

February 03, 2021

I had a great experience with Carvana . I didn’t have to stress or worry they took good care of me . I’m in love with my new car ! More

by Curryshun1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
February 03, 2021

Staff were excellent(!), no complaints. However there were a number of minor issues with the car itself. First, it was not "detailed" as promised. Yes, it was clean, but definitely not detailed - lots of More

by wpeooweoipewriopwer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall.
February 03, 2021

I wanted to avoid going to a dealership and dealing with a salesperson. After hearing about Carvana, I figured I'd give it a shot. Boy am I glad I did! I did the entire transaction on my phone in less than More

by Scott F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren
February 03, 2021

Carvana makes vehicle purchasing a breeze. From searching all kinds of vehicles and options, the site is VERY user friendly and you get sucked in to all of your options and high quality vehicles at that. The More

by nay-con
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
n/a
February 03, 2021

This was the best and easiest vehicle purchase I have ever had. No dealer tricks, the whole process was straightforward and fair. The only way to purchase a vehicle. More

by jvshearer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
February 03, 2021

Carvana is definitely the only way to buy a car. The choices are amazing and the details are awesome. The person or persons who came up with this idea are genius. I have passed the word on to many other More

by eileenerb47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boomer
February 02, 2021

Communication was bad. I filled out what I thought they needed. But still said they needed something. Wouldn't tell me what. till I called and waited 45 minutes to ask somebody. Waited a week to find ou More

by hdizzle83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay,Amanda, Paula,Sebastián
Feb 05, 2021 -

Carvana responded

Thank you for taking the time to share your feedback with us. As a new way to buy a car, we aim to take the stress and roadblocks out of the process, so we apologize that your experience was anything less than that. As Carvana continues to grow and improve it is important for us to recognize where we drop the ball. Your experience when going through our underwriting process was not what we expect to provide and your feedback will continue to help us improve. We are happy to see that you decided to move forward with purchasing from Carvana. If you have any further questions or concerns please feel free to give us a call at (800) 333-4554.

February 02, 2021

simple and easy and the car i got was in really good condition have not had issues at all. the delivery was quick no issues. More

by Brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff
February 02, 2021

Fast easy and great service. Shout out to my carvana advocate Daniel who came in on his off day to deliver my car and sent me a kind letter a week after delivery. Highly recommend. More

by christopher.shawn87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joan,Daniel
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