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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
February 04, 2021
Excellent process start to finish. I was given top dollar for my trade in, far more than the local dealerships were offering. The 2017 BMW X3 I bought from Carvana was better than described on the we dollar for my trade in, far more than the local dealerships were offering. The 2017 BMW X3 I bought from Carvana was better than described on the website. Very cordial and thorough delivery person who made me feel very comfortable with the sale. I’ll be back when I have need for another vehicle. More
by djbeers1@gmail.com
Employees Worked With
Will
February 04, 2021
I loved the ease of searching for my ideal car, but a glitch caused my car to be sold to another, and I had to call (and then wait) to speak with an agent who ultimately found a solution which allowed me glitch caused my car to be sold to another, and I had to call (and then wait) to speak with an agent who ultimately found a solution which allowed me to get back the original car I was under contract with. And there's a referral program which I wasn't able to easily find, so I called again and was able to have $500 discounted from my purchase. And I did have to drive four hours to pick-up my car because there was no free delivery option in my area, and I didn't want to spend $499 for delivery. A friend was able to workaround this for his purchase by punching-in a delivery address within, I think, a 200 mile radius, which eliminated the delivery charge. But the latter didn't work for me. And as soon as I got my car home, I smelled coolant, and brought to a Jiffy Lube for a coolant check, and then determined that it was out of coolant, and also had a radiator leak. So now I'm scheduled to have a professional garage do a complete radiator/engine check next week. I'm hoping Carvana's service contract will cover this. If not for all of the above, obviously, my star rating would be much higher. More
by michaelpoehlman
Employees Worked With
Novi Vending Machine
February 04, 2021
The process of purchasing the vehicle and signing the papers was easy. However.... if you have a question or a problem the ONLY way you have to get in touch with Carvana is a phone number that begins wit papers was easy. However.... if you have a question or a problem the ONLY way you have to get in touch with Carvana is a phone number that begins with a recording saying you have over 30 minutes to be on hold. Even after I bought the vehicle and it didn’t “fit” me and I wanted to trade for another vehicle I couldn’t get in touch with anyone. I drove to Carvana, it was locked during business hours. Someone came out and said, “yeah, you need to call the number on your folder” More
by Julieann
Employees Worked With
Patrick, ???,???
February 04, 2021
I did everything online, from the purchase, to the trade in, to the financing. It was very easy and straightforward. I had to make a couple of calls to straighten minor issues out and the staff was always h in, to the financing. It was very easy and straightforward. I had to make a couple of calls to straighten minor issues out and the staff was always helpful and efficient. I will definitely buy another car though Carvana. It was a much better experience than visiting a scummy car dealer. More
by apantliano
Employees Worked With
Sharon
February 04, 2021
Carvana was great!! 👍 I will differently refer my friends and family. I didn’t have to leave my house and the car was exactly what I saw in the photos friends and family. I didn’t have to leave my house and the car was exactly what I saw in the photos More
by Babs.harrell
Employees Worked With
NA
February 04, 2021
Great experience! I would have never thought to buy online. The drivers that delivered my SUV were very professional. Contactless drop-off works really good. online. The drivers that delivered my SUV were very professional. Contactless drop-off works really good. More
by MsDelia
Employees Worked With
Not sure of their names, but all were great
February 04, 2021
Buying my vehicle through Carvana was the most easiest and quickest process ever. I totally Recommend trying Carvana. They have really good cars with decent prices. and quickest process ever. I totally Recommend trying Carvana. They have really good cars with decent prices. More
by Antonette Matthews
Employees Worked With
N/A
February 03, 2021
Best car buying experience ever. That’s the future of car buying available today. No waste of time, convenience, precise information. On time home delivery. buying available today. No waste of time, convenience, precise information. On time home delivery. More
by aprmd60
Employees Worked With
Carvana
February 03, 2021
Buying was easy when we picked up we took pictures of tires that were 2/32 tread instead of guarantee of 5/32 have been trying since that day to get it fixed service said to have a tire service center ca tires that were 2/32 tread instead of guarantee of 5/32 have been trying since that day to get it fixed service said to have a tire service center call them since caravan has no service within 100 miles of our home our service center has called carvana service several times they say will call our service center bk and don’t so still no tires. Also one key fob was dead I got one on amazon no problem but would be nice when spending thousands to start out with usable fob it only cost 15.00 would have been classier if vehicle came with useable fob wouldn’t have taken much on your part. other than that love it and was easy love the vehicle and financing was great and easy More
by Kmstarr01
Employees Worked With
Don’t remember
