Carvana

I purchased 2 cars from Carvana in two years. Each was a terrific experience. I would never go to a dealer and start the entire bargaining torcher. Both cars were delivered perfect, clean and detailed. O terrific experience. I would never go to a dealer and start the entire bargaining torcher. Both cars were delivered perfect, clean and detailed. Only negative is the continuous texts that are automatically generated. When I ordered the AUDI it had many photos including 2 AUDI leather key chains which were missing. They did make good for it. More

I would definitely recommend, and already have, to anyone looking to purchase a car. It literally was the easiest process I have ever dealt with and coming from someone who also has a lease for my wife. We s looking to purchase a car. It literally was the easiest process I have ever dealt with and coming from someone who also has a lease for my wife. We spent almost an entire day at the dealership dealing with everything and when I was filling on Carvana’s application I just kept clicking next and next and I was already at the end. I turned to my wife and said “I think I’m getting a car”. That’s how easy it is. Also with customer service, the lady on the phone that called to verify was literally the nicest person and she even helped me call my insurance on 3way to get everything squared with them. Delivery was awesome as well since the guy was nice and very informative. I will forever use Carvana. I love my car and the experience was the best. More

Simply outstanding from start to finish. They bought my vehicle ( very good sale price), and sold me my new vehicle (awesome car and great price). And they handled all of the paperwork. Totally satisfied vehicle ( very good sale price), and sold me my new vehicle (awesome car and great price). And they handled all of the paperwork. Totally satisfied and I will use Carvana again. More

Best experience I have ever had buying a car. From start to finish great customer service. I would recommend them to anyone looking for a car. to finish great customer service. I would recommend them to anyone looking for a car. More

What a great experience! Product was better than expected, people were unbelievably helpful. From phone assistance to delivery person, incredible! Going to buy second soon. Will definitely use a expected, people were unbelievably helpful. From phone assistance to delivery person, incredible! Going to buy second soon. Will definitely use again. Highly recommend! More

This was a very easy car buying experience. From start to finish it was straightforward and stress free. The vehicle was decently clean, not quite detailed I would say but acceptable. The delivery guy was fr finish it was straightforward and stress free. The vehicle was decently clean, not quite detailed I would say but acceptable. The delivery guy was friendly and went above and beyond to make this a positive experience and explain everything clearly. More

Your business model is excellent! Excellent people, process, etc. My wife and I had one disappointment: Our deliverable date was moved based on a credit verification issue. Our disappointment wasn't th process, etc. My wife and I had one disappointment: Our deliverable date was moved based on a credit verification issue. Our disappointment wasn't that the date was moved until the issue was resolved (we put a fraud alert on our account so it wasn't easily accessed) but that the date was moved without giving us a timely chance to correct it. A more timely notice of the issue (we received an email that we didn't read until the next day - with a looming deadline, a phone call would have been more appropriate) could have avoided this issue. I was in Sales (a corporate bank lender) so I understand the importance of "Expectation Management". Hopefully, this "bug" can be furthered smoothed out in an overall seamless process. More

I’m uncertain about why the collective psyche of Carvana employees becomes so cumbersome to deal with in addition to the reluctance to promptly provide required documents and information when dealing with a employees becomes so cumbersome to deal with in addition to the reluctance to promptly provide required documents and information when dealing with a third party lender. Everything was kosher when I started out with Carvana’s as my lender. However, when I found a better deal with my credit union, everything became hectic at best. Therefore, there’s adequate need for correcting customer service when a third party lender is involved. Also, expedited purchase of the trade -in vehicle can stand to be just as prompt as the required payment for the purchased auto. Once I got past that conundrum it was smooth sailing. If I didn’t have the aforementioned experiences I’d give the whole ordeal 5 stars. Additionally, I do love the 100 day warranty for used cars. It alleviates buyer apprehension when purchasing a used car. More

Was a great experience, no hassle. Great car! I started the process in the morning was approved with a delivery date later that day. Delivery was early and delivery driver very friendly and knowledgeable. the process in the morning was approved with a delivery date later that day. Delivery was early and delivery driver very friendly and knowledgeable. More