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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
February 08, 2021
As a hardcore skeptic, I was not convinced. I canceled my first car (Chevy) and bought a 2013 Acura, they called me a day early as my delivery was on a snow day. They put me in an $80 Uber that they paid for first car (Chevy) and bought a 2013 Acura, they called me a day early as my delivery was on a snow day. They put me in an $80 Uber that they paid for, got me the car early, plates on it with the reg in hand. Full tank of gas in it, and spotless. I heard brake noise on day 3, silver rock set me up with a shop, it turned out to be brand new pads, noise went away after I washed the salt off (New England.) The car came with carfax and every maintenance recorded, oil was fresh, tranny fluid was bright pink and topped up, I can’t recommend another place to buy a car better than these guys. More
by Zackx93
Employees Worked With
UNKNOWN
February 08, 2021
Delivery was delayed 2 weeks but other than that the experience is awesome ! No more 6 hour car dealership rigga ma roll, drop off car at your house and sign 2 papers and that’s it ! Great experience! experience is awesome ! No more 6 hour car dealership rigga ma roll, drop off car at your house and sign 2 papers and that’s it ! Great experience! More
by Discerning dad
Employees Worked With
Christian
February 08, 2021
Excellent customer service. Nigel walked me thru all the paperwork paying attention to detail, ensuring I knew everything in store. He also made sure to highlight the features of the vehicle so I wasn't lo paperwork paying attention to detail, ensuring I knew everything in store. He also made sure to highlight the features of the vehicle so I wasn't lost getting to know everything. All in all this was an excellent car buying experience with an excellent representative. More
by SabuDabi
Employees Worked With
Nigel Vaughns
February 08, 2021
Hello! I really liked your timeliness and friendly service throughout the whole process. Would definitely recommend Carvana to a few friends or a family member. service throughout the whole process. Would definitely recommend Carvana to a few friends or a family member. More
by swedehusker
Employees Worked With
Carley
February 07, 2021
Great experience. I think this will be the end of used car dealings in conventional dealerships where you feel ripped off no matter what. The easy system, very convenient. It will be hard to beat. The onl car dealings in conventional dealerships where you feel ripped off no matter what. The easy system, very convenient. It will be hard to beat. The only recommendation I would make would be to make it clear when funds will be withdrawn from the bank account.Not clear if at the time of purchase or a few days later. More
by luis scott
Employees Worked With
Kammeron Byers
February 07, 2021
There were aspects of the Carvana experience that were positive, such as the website, which made it easy to locate our desired vehicle, talking to the Advocates, who were friendly and very helpful, plus t positive, such as the website, which made it easy to locate our desired vehicle, talking to the Advocates, who were friendly and very helpful, plus the referral program is a nice benefit. . However, there were also areas of Carvana's service that could use improvement. For example, editing our order created a challenge whereby Carvana mistakenly canceled our order that required us to redo our purchase. Additionally, We experienced a few challenges with the delivery date whereby the scheduled dates were changed and the communication was poor. The delivery was rushed preventing the opportunity to ask questions (delivery driver left our location while we were doing our brief test drive). Although minor, we believed we were getting a cargo net with our purchase, however, that was not included. More
by vl
Employees Worked With
Tanner Jamison was very helpful, and Janette did a nice job following through on the referral program.
February 07, 2021
Thank you Carvana for making my purchase stress free. Also the prices can't compare to any other dealership. Any issue I had with the car it was address no with issues. Also the prices can't compare to any other dealership. Any issue I had with the car it was address no with issues. More
by Boss_Hoss
Employees Worked With
All the Carvana employees there is too many to name.
February 07, 2021
Great experience. The car was better than advertised. Smooth easy process. Easy financing through Carvana. Car was a couple days late being delivered but they were in contact with me explaining what was Smooth easy process. Easy financing through Carvana. Car was a couple days late being delivered but they were in contact with me explaining what was going on and what to expect. Called the day before and of the delivery. Would highly recommend. More
by sskotte
Employees Worked With
All were 1st rate
February 07, 2021
WORST experience EVER! The only reason I gave a 1 star is because 0 was not an option. I will never use carvana again and I will make sure everyone I know is told of my experience. is because 0 was not an option. I will never use carvana again and I will make sure everyone I know is told of my experience. More
by Dedra
Employees Worked With
Too many to name
February 07, 2021
After a bad experience at the local dealership, I didn’t know what to do to find the vehicle I wanted. My son recently got a Jeep through Carvana, and had a great experience. I decided to give it a try. It know what to do to find the vehicle I wanted. My son recently got a Jeep through Carvana, and had a great experience. I decided to give it a try. It turned out to be a excellent decision to work with the Carvana folks. I am totally happy with my purchase. I should have done this in the first place! More
by William Ferron
Employees Worked With
Ben
