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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

February 15, 2021

I went to multiple used car dealerships and kept getting the run-around. I'd be offered rates way too high, monthly payments nowhere near what I wanted, and was continuously frustrated by not finding the t More

by Carlst2561
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJ, Dillon, and Mary
February 15, 2021

I'm a first time care buyer and was intimidated by the process at first. Every Carvana employee I spoke to was able to answer all of my questions and gave me such a great peace of mind! They made the whol More

by kvrodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skyler
February 15, 2021

My experience was not one to brag about and it took me at least 10 CSR’s before someone actually took the time to listen!! After the purchase was complete I was able to receive my vehicle which makes today d More

by Trenea31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gloria was the absolute best!!! As well as my last underwriter
Feb 17, 2021 -

Carvana responded

We appreciate your feedback regarding the customer service you received. Teaching our advocates how to communicate with empathy, passion, and understanding is essential to who Carvana is and we are sorry that your experience was anything less than that. All of our calls are 100% recorded for quality assurance and we are always looking for ways we can improve. Your feedback will help us do just that. After reviewing your account we are glad to see that you were able to work with one of our Customer Advocates to address your concerns. Thank you for the insight you have provided to us and we hope this does not tarnish the enjoyment of your new ride.

February 15, 2021

Mixed experience. Got conflicting information about bank approval of down payment. Then delivery was delayed 5 days. Vehicle was delivered with dead batteries in both remotes and a missing start/stop butto More

by Rich M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan
February 15, 2021

The website for searching cars is very useful and easy, yet I was very hesitant at the thought of buying an auto without seeing or driving it until after you pay for it. After a prior deal fell through at More

by Milan K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forest, Gage Harris
February 15, 2021

We couldn't be happier with our new Jeep Wrangler. The process is so easy and stress free. It was so much easier than going to a dealership. More

by stites0518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember.
February 15, 2021

Ryan Dino and Tim were so friendly and helpful! They dropped the car, had me test drive it and went over all the materials. Super easy and fast way to not only trade my car in but buy a new one! And I d More

by lorinutting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan and Tim
February 14, 2021

Thai was the smoothest process ever! The best service! I didn’t have to leave my home to make the purchase! I highly recommend Carvana! More

by Lisafella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff the guy who dropped my car off!
February 14, 2021

Excellent customer service. The vehicle purchased was really clean inside and out. This is our 3rd experience with Carvana and we love it. Great job. More

by Booker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m not sure the Employees name
February 14, 2021

The purchase of my vehicle from Carvana was an awesome experience. Once I decided on my new GMC Sierra it took about 35 minutes to complete the Deal. The vehicle was delivered to my front door on the da More

by pooramericanboy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont recall
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