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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
February 16, 2021
⚠️ DO NOT RECOMMEND ⚠️ Within the first 5 days I’ve gotten a blown out tire. When calling for service it took up to 12 hours of waiting and when calling for updates no one could pull up my file. After gotten a blown out tire. When calling for service it took up to 12 hours of waiting and when calling for updates no one could pull up my file. After paying $520 out of pocket now I’m trying to get payment back from carvanas insurance. More
by Frankmrowca
Employees Worked With
N\A
February 16, 2021
I didn't believe it could be so easy. From start to finish it was hassel free. The 150 point inspection along with the carfax helped me feel confident I wasn't getting taken. I highly recommend this finish it was hassel free. The 150 point inspection along with the carfax helped me feel confident I wasn't getting taken. I highly recommend this service. More
by moejudo
Employees Worked With
Terrell
February 15, 2021
If I could give a lower review I would. Carvana sold me a car without disclosing known body repair work. When I inquired about it I was lied to about the work and then once I had it independently confirmed, car without disclosing known body repair work. When I inquired about it I was lied to about the work and then once I had it independently confirmed, was told a completely different story. After many many hours of work to figure all this I had no choice but to return the car. Carvana offered no meaningful compensation for their deceptive practices. More
by Disappointed
Employees Worked With
Erica, Pete
February 15, 2021
The one star is for the convenience of not going to a dealership. The rest of the process was and continues to be a nightmare. No communication. They didn't do anything they said they'd do save for actua dealership. The rest of the process was and continues to be a nightmare. No communication. They didn't do anything they said they'd do save for actually deliver the vehicle. I purchased an electric vehicle and they sent it to me with a broken charger (thought that would be part of their 150-point inspection?) and then only offered to reimburse me $220 for me to buy a new one. BUT, I still had to buy a new one, get it shipped here, and charge the car. They gave me two additional days. That's it. The registration process? Well, they make you sign a bunch of blank forms. Who in the xxxx signs blank forms when purchasing anything, let alone something 10k+? Horrible process. They didn't advise me in advance I needed a notary. All of it. Just horrible. Never again, and I do not recommend it. I'm not sure if you save money or not, but I doubt it, especially if you're like me and had to pay the $600 delivery fee. You're better off xxxxxxx it up and going to a dealer, but because I live in a rural area, don't know anyone, and don't have a car, I was forced to use this unconventional method. More
by jp_rager
Employees Worked With
Unsure
February 15, 2021
I have to tell you that this car purchase (at least so far — fingers crossed the car itself doesn’t turn out to be a lemon after 2 months) has been the best I’ve ever had. All the paperwork was in plain E far — fingers crossed the car itself doesn’t turn out to be a lemon after 2 months) has been the best I’ve ever had. All the paperwork was in plain English, not legalese, and the car search functions on the website were great. I appreciated that I could select exactly what features I wanted, and the website would email or text me when one fitting my preferences was available. What I appreciated most, though, was that the 3 customer service reps I talked with either on the phone or in person during deliver were so incredibly helpful and cheerful, not pushy or sleazy in any way. It was like talking with an employee at the grocery store. I am not being compensated to say these things. I just want to give credit when credit is due and pay it forward. Thank you to delivery driver Nick for pointing out that the battery in one of my keys was low and put in a claim for a brand new key without me even asking. More
by Audrea
Employees Worked With
Nick
February 15, 2021
Overall score of 95. Very pleased. Only two small items: 1) Requested pictures of damage that caused the delivery delay; 2) the external access code. 1) Requested pictures of damage that caused the delivery delay; 2) the external access code. More
by Ron H.
Employees Worked With
Alejandro Valera, Dolce Hernandez, Kate Gregory, Chase
February 15, 2021
Extremely disappointed that the "number of hot spots" on car were misrepresented. there were only two listed on website and more than 9 when the car arrived. Reached out and was told that this was apart of car were misrepresented. there were only two listed on website and more than 9 when the car arrived. Reached out and was told that this was apart of "wear and tear" and no additional fix will be offered other than I can exchange the car! The car was delivered and it wasn't cleaned entirely well, just not happy with the service overall. Lastly, my delivery was changed twice once because of truck breakdown and the other paper work issue on Carvana side. Will certainly think a bit more about using them in future. More
by denise.sackey
Employees Worked With
not sure
February 15, 2021
The process with Carvana was very simple. No haggling. I either qualified or you didn't. I knew what my note would be and what would be required to put down. Very simple and easy. Customer service was I either qualified or you didn't. I knew what my note would be and what would be required to put down. Very simple and easy. Customer service was excellent. I will purchase my next car the exact same way. Thank you! More
by jhorton
Employees Worked With
I do not remember names - but everyone was wonderful
February 15, 2021
This was the easiest process ever!! The car arrived on the date/time promised and was beautiful! Clarissa delivered my new car and she couldnt have been any better to work with. She did a thorough walk the date/time promised and was beautiful! Clarissa delivered my new car and she couldnt have been any better to work with. She did a thorough walk through prior to delivery and then again once she arrived at my house. I would most definitely recommend Carvana to anyone looking to buy their new car!! More
by clevesque224
Employees Worked With
Clarissa
