Back

Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

Directions

By Type

10,128 Reviews of Carvana

February 14, 2021

My car buying experience was below average. Personal service definitely needed during the car buying experience. App is difficult. Love 7 day return policy. Car interior A More

by lovelyaka04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Feb 17, 2021 -

Carvana responded

We appreciate your feedback regarding the customer service you received. Teaching our advocates how to communicate with empathy, passion, and understanding is essential to who Carvana is and we are sorry that your experience was anything less than that. All of our calls are 100% recorded for quality assurance and we are always looking for ways we can improve. Your feedback will help us do just that. Thank you for the insight you have provided to us and we hope this does not tarnish the enjoyment of your new ride.

February 14, 2021

This was the best car buying experience I've ever had despite enduring a pandemic. I will never again purchase a vehicle any other way. More

by Valtisha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ciera
February 14, 2021

My experience with Carvana has been near flawless. I found a vehicle I loved and was given a fair trade-in value for my Fiat. While we had one delay in the original date being pushed back, that was due More

by tee1murph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
February 14, 2021

Never going to a conventional dealer again for another car! Buying a car through Carvana is hands down, the most pleasant time I have ever purchased a car! I love that you are spoiled for choice, as the More

by Wil R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The names escape me, but I appreciate them all!
February 14, 2021

Great selection of cars. Price was fair but not great. Buying process was decent but: - why do they automatically collect sales tax and then refund it in certain states (like mine) where in person paymen More

by ck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Many
Feb 24, 2021 -

Carvana responded

Thank you for sharing your concerns with us. It is disappointing to hear that our vehicle prices did not meet your needs. Our vehicle prices are based on a number of factors such as the Kelly Blue Book current fair market value, vehicle features, current mileage, and the VIN inspection all in order to give our customers the most savings possible. With regards to the collection of sales tax and registration, every state has different policies and procedures we must adhere to. If you have purchased a vehicle in a state where self registration is required, this may be our standard procedure in your state. Additionally, our aim is to annotate the inventory on our website accurately. It is disheartening to hear that your vehicle was listed incorrectly on our website as our intent is to never mislead you. In order to be as transparent as possible, we provide pictures of our vehicles which can allow you to see the interior and exterior. We apologize if there was an annotation error and appreciate you bringing this to our attention. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

February 14, 2021

I have very pleased with ease of buying a car from Carvana!! The customer service has been great!! I am so happy with my purchase!!!! More

by Hreta02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcelo
February 14, 2021

These vehicles are not clean. Maybe vaccuum and wash but no detail whatsoever. 1st car (unexpected gas hog) exchanged for another vehicle. The delivery people are great and undervalued. Most sales reps are More

by DixieNation
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Feb 16, 2021 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive in the standards Carvana has set. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Please note you can follow the progress of your registration by logging into your Post Sale Dashboard for updates. Kind regards, your Carvana Team.

February 14, 2021

Best way to buy a car! Very professional company for the most part. Appreciate being able to get a human to talk and a call back within 20 mins or sooner of my initial phone call each time. Employees were More

by CYou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Pereira, Hafeezah Lewis
February 13, 2021

From start to finish, this was a very intuitive and straight forward process. I didn't have any unexpected cost or changes. The communication was good and Carvana never spammed me. The experience wa More

by Carlton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ansley
February 13, 2021

This entire experience was fantastic. I love my car, and Carvana has worked hard to make sure it is in good condition! Plus, the vending machine is such a cool experience. More

by Jenna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
...
501
...