
Carvana
Tempe, AZ
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10,128 Reviews of Carvana
My car buying experience was below average. Personal service definitely needed during the car buying experience. App is difficult. Love 7 day return policy. Car interior A service definitely needed during the car buying experience. App is difficult. Love 7 day return policy. Car interior A More
My experience with Carvana has been near flawless. I found a vehicle I loved and was given a fair trade-in value for my Fiat. While we had one delay in the original date being pushed back, that was due found a vehicle I loved and was given a fair trade-in value for my Fiat. While we had one delay in the original date being pushed back, that was due to a snowstorm and to be expected. The delivery was easy, my documents were clear and I was given the ability to purchase and extended Carvana warranty on top of the manufacture warranty (which I did). I am 9 days post purchase and awaiting my registration, but thus far I have never had such and easy auto buying experience and I tend to purchase new cars every couple years. I give a thumbs up! More
Never going to a conventional dealer again for another car! Buying a car through Carvana is hands down, the most pleasant time I have ever purchased a car! I love that you are spoiled for choice, as the car! Buying a car through Carvana is hands down, the most pleasant time I have ever purchased a car! I love that you are spoiled for choice, as the vehicles are nationwide. My Fusion was originally in Indianapolis, and I’m living in Arizona! I love how helpful and pleasant the dealer staff are, both on the sales side and the financing side, just professional and efficient. I love the delivery process, the little tow trucks are adorable! I love that there’s a 7 day money back, switch your vehicle to something else, hassle free policy. I didn’t use it, but I loved that it’s there in case. Overall, buying my car with Carvana was such a good experience, I told my family about it and my brother and my other brothers girlfriend both purchased cars via Carvana! *Told my mom and Uncle as well, but they went to a conventional dealer here in town (and had a less than stellar experience because of their decisions). Thank you to everyone that had a part to play in the whole process! I will definitely be using Carvana in the future for my next vehicle (if I need another one!). More
Great selection of cars. Price was fair but not great. Buying process was decent but: - why do they automatically collect sales tax and then refund it in certain states (like mine) where in person paymen Buying process was decent but: - why do they automatically collect sales tax and then refund it in certain states (like mine) where in person payment is required? - The car I chose was mis-categorized as an automatic transmission. This has happened before at Carvana - I had to hunt to confirm it was a manual. - hold times for calls are 20-30 min. Not acceptable. - The convertible top and windshield washers did not work and brakes came with 900 miles of wear left.. Silver Rock is covering all of this under warranty but what did exactly did Carvana check in its 150 point inspection? More
These vehicles are not clean. Maybe vaccuum and wash but no detail whatsoever. 1st car (unexpected gas hog) exchanged for another vehicle. The delivery people are great and undervalued. Most sales reps are no detail whatsoever. 1st car (unexpected gas hog) exchanged for another vehicle. The delivery people are great and undervalued. Most sales reps are nice, polite & helpful. Some not so much. I will unlikely ever use the dealer again. They are totally helpful 1st car but on exchange the bubbly helpers change stance. They know they have you pinned due to having to keep 1st vehicle if you reject 2nd vehicle on delivery. The 2nd vehicle will be scheduled to deliver after 7 days of 1st vehicle. It appears that the interest rate is a moving target as well. Not derived by your credit rating, But rather adjusted to make the seller the same amount of money on each sale. I did accept the 2nd vehicle but not because it was a great deal, nor an acceptable interest rate, the car was filthy as well. I am paying a premium nada price plus 4600 in interest regardless of how long I make the payments. I accepted because I was in a jam. I didnt have time to be off work to car shop and my current vehicle was about to go down. So like most of you out there, I bit the bullet and will pay significantly more than value, to keep working to pay rent utilities and groceries to survive to do it again next week. Good luck to you folks out there! Our country is off the rails and sliding uncontrollably toward a cliff. More
Best way to buy a car! Very professional company for the most part. Appreciate being able to get a human to talk and a call back within 20 mins or sooner of my initial phone call each time. Employees were most part. Appreciate being able to get a human to talk and a call back within 20 mins or sooner of my initial phone call each time. Employees were very helpful and profeesional. Thank you Carvana More
From start to finish, this was a very intuitive and straight forward process. I didn't have any unexpected cost or changes. The communication was good and Carvana never spammed me. The experience wa straight forward process. I didn't have any unexpected cost or changes. The communication was good and Carvana never spammed me. The experience was excellent and I took lots of pictures and video to remember the white glove service we received. More
This entire experience was fantastic. I love my car, and Carvana has worked hard to make sure it is in good condition! Plus, the vending machine is such a cool experience. Carvana has worked hard to make sure it is in good condition! Plus, the vending machine is such a cool experience. More