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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
February 26, 2021
I had a horrible experience with Carvana. The website indicated that the car was a 2014. After I bought it the online Carvana paperwork I receive revealed that it was a 2013. That killed the low used c indicated that the car was a 2014. After I bought it the online Carvana paperwork I receive revealed that it was a 2013. That killed the low used car financing rate I had lined up, with 2014 being the oldest car that qualified. I chalk that up to sloppy computer input. The next problem, though really made me angry. The cost breakdown listed Tax, Title & Reg. at a little over $100. After I agreed to purchase I found out that the actual amount was over $1400. I was told that the Tax, Title & Reg. dollar amount is only an estimate, and that only after you agree to purchase you find out what the real amount is. This reeks of bait and switch. On top of that, I had to wait over a month to get my title in the mail so I could register my car and get license plates. Each time I called Carvana (many times, never less that a half hour on hold, several calls dropped) I was told vaguely that they were "working in it" and that it can "take time." As my temporary license plate we getting close to expiring, I kicked it up to a supervisor named Mitzy who was fabulous. I trusted her to be my advocate. After even she couldn't get anywhere, I called her again and gave her extra ammunition. I told her I went onto the Securities and Exchange Commission website and pulled up Carvana's 10K report which lists the name of the CEO, several senior VPs, and all the board members. I told her to please pass along that I am going to email and call every one of them unless I get action quickly. Magically, the next day I received a FedEx email telling me that my title was in transit to me. More
by blopina
Employees Worked With
Mitzy
February 26, 2021
The process was pretty easy. The only reason I didn't give 5 stars is because there was an issue with my documents not registering as received the first time. I had to reapply, but on the second run, my give 5 stars is because there was an issue with my documents not registering as received the first time. I had to reapply, but on the second run, my Carvana Advocate walked it thru each step the second time. The customer service after the initial issue was phenomenal and they definitely made it right. The vehicle arrived in a reasonable amount of time. It was super clean and the rep was amazing. The rep answered questions and even assisted in a minor issue being reconciled. I am telling EVERYONE how easy and awesome my CARVANA experience has been. I love my truck, I love the service, and I love not needing to physically go to a dealership!! More
by Meagan
Employees Worked With
Harrisburg Employees
February 25, 2021
Getting my car was pretty easy. The front bumper was popped out when it arrived they said carvana would call me within 48 hours to tell me where to take it and get it popped back in. They never called m popped out when it arrived they said carvana would call me within 48 hours to tell me where to take it and get it popped back in. They never called me. They also charged my moms card almost an extra 1,500 and said it would be refunded. My mom has been trying to get refunded for weeks and now they are saying they do not have a record of this charge. Mind you the car was over 16,000 but they charged an extra almost 1,500 so now my mom is having to have her bank dispute it. More
by Krg_xoxo
Employees Worked With
Mackenzie and she was great!
February 25, 2021
Excellent customer service!!! My car was exactly as described. Everyone I have spoken with is friendly and helpful. I will be a Carvana customer for life. described. Everyone I have spoken with is friendly and helpful. I will be a Carvana customer for life. More
by Tanya
Employees Worked With
Heidi and Keith
February 25, 2021
Legit the BEST process and company. Paid thousands more than any other dealer would for my trade, and found the perfect car while sitting on my couch at home! than any other dealer would for my trade, and found the perfect car while sitting on my couch at home! More
by Liz
Employees Worked With
Sam
February 25, 2021
This was my first time purchasing with Carvana and Bar None, best way to buy a car! The car was exactly as represented online and the entire process could not have been more convenient or easy. None, best way to buy a car! The car was exactly as represented online and the entire process could not have been more convenient or easy. More
by CM23
Employees Worked With
Names not listed on anything
February 25, 2021
Great and fast experience. Recommend purchasing a vehicle this way and avoiding the hassle of dealing with salesman, financial officials and being rejected. Definitely the way to purchase a vehicle this way and avoiding the hassle of dealing with salesman, financial officials and being rejected. Definitely the way to purchase a vehicle More
by Yvonnemastrogianni
Employees Worked With
Several
February 25, 2021
Love my car and the purchase experience. However, my car was delivered with an overdue(3 months) for service notice right when I turned it on. How many Carvana people saw that notice and ignored it? They was delivered with an overdue(3 months) for service notice right when I turned it on. How many Carvana people saw that notice and ignored it? They will cover it, but now I have to go to the dealer, one of the things I was hoping to avoid by using Carvana. The young woman who delivers my car was awesome! More
by Amy
Employees Worked With
Valery
