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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
March 06, 2021
I had a great experience. I bought my car during the Texas snow event , and my car was in Texas. The people I talked to were helpful ,uplifting and caring to me and even as issue arrived I had people he Texas snow event , and my car was in Texas. The people I talked to were helpful ,uplifting and caring to me and even as issue arrived I had people helping me on every step. I will be buying my next car from Carvana and will miss the wonderful people that helped me through this event. My car is looking good and I still have 1000 miles to make sure it is running strong with Carvana's backing. NO small dealer would do the same for you so I would highly recommend buying your next car from this company and I will miss talking to all the great people that helped me. More
by marshtrader
Employees Worked With
So many , at least 8 people helped me with a variety of questions.
March 06, 2021
Very fast and easy to purchase and trade my old car in! Although, I think Carvana was great, they failed to tell me that if I wanted to swap my new car out for a different one within my 7 day trial, that I Although, I think Carvana was great, they failed to tell me that if I wanted to swap my new car out for a different one within my 7 day trial, that I would probably be without a vehicle for half of a month. I decided not to swap cars out. They kept in contact with me all the way through the process and it made me feel at ease. Great company ideed! More
by laurenpower1012
Employees Worked With
Benson
March 06, 2021
The buying experience was fantastic and easy. I really can’t recommend it more. That said, even with the plethora of information they provide on the history of a car, use your 7 day money back guarantee t can’t recommend it more. That said, even with the plethora of information they provide on the history of a car, use your 7 day money back guarantee to have a shop check the vehicle out. My vehicle with a absolutely perfect report had a coolant hose completely unsecured and one of the sway bar linkages was put on backwards and damaging the splash guard in the front fender. Based on it having 30,000 miles and a full service history, it had been messed up since 2,800 miles and is absolutely unacceptable to have had 2 dealer checks without getting found. Also, if you need help, good luck speaking to a human, the automated system is terrible. More
by Dax3030
Employees Worked With
Nisha
March 06, 2021
Very easy process. The hardest thing was choosing a vehicle because they all were great!! I would choose Carvana again for my next purchase in the future! vehicle because they all were great!! I would choose Carvana again for my next purchase in the future! More
by Tazetaz22
Employees Worked With
All them
March 06, 2021
I loved buying my car on carvana they were helpful in every step of the process and literally stayed on the phone with me for hours getting my paperwork in order. The process was alil harder because of c every step of the process and literally stayed on the phone with me for hours getting my paperwork in order. The process was alil harder because of covid but it was still way easier than going to a dealership. And the exchanging process was just as easy. And i love my car, and the person who delivered my car even gave me a gift bag and sent me a card to make sure i enjoyed the car. I really liked the whole process and definitely would recommend to any and everybody and have . Honestly wish I could give it more stars More
by Malikbell875
Employees Worked With
Aaron delivered, Kayla Support team
March 06, 2021
Absolutely the easiest and the best car buying experience ever! Simple and easy to use! The Birmingham location was clean, professional, friendly, and courteous even though I arrived an hour early! ever! Simple and easy to use! The Birmingham location was clean, professional, friendly, and courteous even though I arrived an hour early! More
by F8vored
Employees Worked With
I don’t remember
March 06, 2021
Honestly, at first I was skeptical of the whole process being online and have the vehicle sent to my house!!!! This was the BEST car buying experience I've ever had!!! I set my down payment and my monthly being online and have the vehicle sent to my house!!!! This was the BEST car buying experience I've ever had!!! I set my down payment and my monthly payments!!! Best of all I got the vehicle I wanted, and didn't have to settle!!! I will definitely recommend to friends and family, as well as buy my next vehicle from Carvana for use!!! More
by QueenT86
Employees Worked With
Afernee, Stefanie
March 06, 2021
It was a great car buying experience with no hassles. The customer service is courteous and knowledgeable. Everyone I spoke to was friendly and ready to help. customer service is courteous and knowledgeable. Everyone I spoke to was friendly and ready to help. More
by jsuchilt
Employees Worked With
Sebastian,
March 06, 2021
Such an easy process ! Got everything set up for delivery they even arrived 2 hours early , during transport the passenger window was chipped and they got an appointment set up to get it replaced before even they even arrived 2 hours early , during transport the passenger window was chipped and they got an appointment set up to get it replaced before even bringing my car ! They had someone come out and fix my window and it was fixed 3 days later . This experience has been AMAZING so easy and hassle free ! Thank you Carvana More
by Kristinaa2013
Employees Worked With
Ty
March 06, 2021
Mechanically I would rate my car a 5 out of 5, very happy overall with how the car runs and performs. My reason for only 3 out of 5 stars overall comes from a few different things, first off my car arrived w overall with how the car runs and performs. My reason for only 3 out of 5 stars overall comes from a few different things, first off my car arrived with mud covered tires and the wheel wells were caked in mud, wasn’t too thrilled about my first drive having to be to the car wash. Second is the car reaked of cigarette smell. Nothing I can’t take care of myself, but definitely shouldn’t be something that is left for me to deal with. I think they add a column on the listing page that dictates whether it’s been a smoking / non smoking vehicle. And third reason is sales team , or advocates as they call them. they conduct most of the business through text messaging, nothing wrong with that, but their grammar and wording is terrible! It gives the whole thing a very spam like feel, enough so I almost cancelled everything untill I read about similar experiences. It is definitely a smooth process and a hassle free way to buy a car, with more attention to detail on both the technical side and vehicle detailing I think I would consider buying from them again. More
by Malibu
Employees Worked With
Sebastian
