Carvana

I'm very unhappy with the customer service I got they delayed me getting the car they said they couldnt find the title, I had obligations I missed of it and when I came to pick up my car they said I coul delayed me getting the car they said they couldnt find the title, I had obligations I missed of it and when I came to pick up my car they said I couldn't take it home something was wrong even tho I was in the green and that's why I was there in the first place so I had to go back 2 days later I lost a days pay .Bernie was so ignorant to me she wasn't friendly she was rude when I finally could take my car home my sun visor mirror was broken but it wasn't broken the first time I looked at it I had chocolate smeared on my passenger side seat they promised me a 100 gift card that I never received n never got a carvana coin I want them to check the cameras on 2/29 to find out which employee smashed my sun visor mirror I opened it up and glass went in my lap and I had a cut More

Worst process I have ever had buying a car. Financing part was done in a couple days That was only good part about this company but it took going through 2 cars and 7 weeks to get a car. Car was delive part was done in a couple days That was only good part about this company but it took going through 2 cars and 7 weeks to get a car. Car was delivered with a broken from end cracks and spray painted with a can to try to cover all the scratches and chips They email you the day the car will be delivered to tell you it won’t be delivered No phone call due to car having a scratch on bumper. Ok we postpone it to get that fixed for a week. Next week time rolls around no delivery cause it’s not done. Won’t tell you anything else. Reschedule for next week. Find a car same thing but deferent color seats so we switch talk to lady and get it done. Call back to put more money down and was told we wouldn’t loose our place for delivery put more money down and it changes and she says sorry you will just have to wait another week. So we wait get the car then and soon as we get car off of truck we see spray painted bumper and hole in side on of car. Bumper is broken on front in 2 places Guy was surprised I was upset it look like a cheap dealer trying to get something over on a buyer. so it takes 3 more weeks to get car. In that time it was my wife birthday present. Was told we will make it to you by a gift for her. No gift. Nothing like was told we would have. So get the car drive down the road bumper grill comes off. by this time my wife loves the car so I personally have to fix a new car I just bought Will never buy from there again and will make sure no one I know will either. Great idea. Poor management and how it is ran in Oklahoma City. Delivery lady was very nice tho. We did like her. More

I bought my car in January 2021. The buying process and delivery was fairly simple and easy. Shortly after my car was dropped off I noticed there was a large area of paint missing on the front bumper. The delivery was fairly simple and easy. Shortly after my car was dropped off I noticed there was a large area of paint missing on the front bumper. The vehicle inspection report only light scratches from normal wear and tear. And the Carfax had no reported accidents. I mentioned the discoloration of the plastic trim on the front end and it was dismissed. I sent a photo of the missing paint to the field advocate who dropped my car off, and she said the repair should be totally covered by the waranty and the warranty info was in my folder. The day after I got my car I packed it up to move from ohio to Arizona, it took 3 days to drive and then I spent the weekend moving in to my apartment. I just had a week off of work this week so I took my car to get looked at. The driver's side mirror was also damaged when I took possession of the vehicle. They covered the replacement mirror and replaced the engine idle stop/start switch which was also defective. When I picked the car up the guy at the dealership said it looked like the vehicle was in a front end collision. Which explains all of the messed up paint on the front end and the trim. And possibly the damaged mirror. I immediately contacted carvana to notify them as I had been told by one garage that the warranty would not cover paint. They said since I did not contact them within the first 7 days there was nothing they can do about the damage to the front end of the vehicle. I informed them that I had texted the field advocate with pictures on day one, which they said didn't count because that poison did not notify the correct department of the preexisting damage to the vehicle. So now I get to live with a wonky home garage looking paint job on the front end of my 40,000 dollar car, because I wasn't able toget my car looked at within 7 days while moving across the country. So I guess my point is. Their "thorough inspection" is apparently not thorough enough to see a crappy repair job from an obvious accident. So make sure you get your car to a mechanic ASAP for a real thorough inspection because if you don't get it in within 7 days you don't exist. Also, the car in the photos on the carvana site that I thought I was buying do not show the obvious damage to the front of the vehicle. So keep in mind if you buy, what you see is probably not what you're going to get. More