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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

March 14, 2021

the car has been painted at one point, still has yellow tape on the spots. The left rear needs a strut, and there’s a small misfire. I love the car and want to keep it but could you Please at least help fi More

by prestonhaener
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Many of them
Mar 15, 2021 -

Carvana responded

Thank you for taking the time to provide us honest feedback about your recent experience with us. We are disappointed to hear that you have been dealing with mechanical challenges. We aim to provide a stream-lined process and high quality vehicles. Your experience is not typical of our process, and it is absolutely not the type of experience we want to provide our customers. We recommend that you get any necessary repairs through your manufacturer’s warranty. If, for some reason, your dealership will not cover those repairs, they can send a diagnostic to our third party warranty company SilverRock to review. We apologize again for any frustrations this has caused you, and we want to ensure that you are happy with your vehicle. Carvana would be happy to look into this matter further, but unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554, and we would be happy to assist.

Mar 15, 2021 -

prestonhaener responded

I’ve given my number, and am having trouble contacting carvana, please get in contact, Preston Haener, prestonhaener101@icloud.com 734-624-7357 blue 2012 Ford Mustang gt from georgia

March 14, 2021

Carvana is the best . After 2 days, I finished all the transactions and after 5 days I received the car in front of my driveway. More

by Joaokifiya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
March 14, 2021

I was looking for a 2012 to 2014 Volvo XC90. Overall, the experience with Carvana was great! I set up a notification based on what I was looking for and within 5 days, I received an email stating that a car More

by dannyandchristineruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parnell, Brandy
March 14, 2021

I was extremely apprehensive about purchasing a car online. Whoever heard of a non-face-to-face car purchase? Nonetheless, my circumstance forced me to take a chance and I am extremely glad I did. I More

by Chet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember names, but will never forget their outstanding service!
March 14, 2021

Carvana experience was great.... customer service is excellent... keep up the good work!! Will definitely refer others to the site. The process was seamless. The Best! More

by Nedrahicks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The all were nice
March 14, 2021

Carvana was wonderful to work with. My car is perfect and I got the color I wanted. The delivery guy was very friendly and efficient. More

by lorifreedom1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The delivery driver was great!
March 14, 2021

Couldn’t be happier with my purchase and the overall process!!! The delivery technician was extremely friendly and helpful!! I had a trusted mechanic look over the vehicle before my 7 day test drive was More

by Nmessbarger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micah
March 14, 2021

Pretty easy process to purchase and have the car delivered. Still waiting on my registration to be processed but everything from Carvana went well. Costumer service has been great and they've answer More

by smoulden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
March 14, 2021

I really enjoyed my experience with caravan, the process was so easy and I didn’t feel pressure into to make a decision right at that moment and like I didn’t have a voice in want I was looking for and what More

by Sydneymomma1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar with caravan OKC
March 14, 2021

Excellent customer service, the whole process has been quick and easy. I am grateful for the great collaboration of your entire team. I’m happy with my Honda :) More

by Claudia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All employees are very nice and helpful.
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