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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
March 14, 2021
I was very pleased with vehicle(s) pricing, customer service and agent willingness! Unfortunately, it seemed as though every agent interaction required clarification or repetition of some existing deal service and agent willingness! Unfortunately, it seemed as though every agent interaction required clarification or repetition of some existing deal specific. This became very very, very frustrating!! Nonetheless, I’d use Carvana again. More
by rstorto9334
Employees Worked With
Dora Brooks (very patient/helpful, Austin, Melissa
March 13, 2021
Easiest experience that I've ever had in purchasing a vehicle! I'll never go to a traditional dealership again! I love my BMW and I thank my daughter for her recommendation (she bought one first). vehicle! I'll never go to a traditional dealership again! I love my BMW and I thank my daughter for her recommendation (she bought one first). More
by reg
Employees Worked With
don't remember names
March 13, 2021
Easiest, most painless adventure I’ve gone on the last couple years! The drop off crew (1 seasoned, 1 training) were respectful, friendly, and answered all the questions. We had a sunny, rocky mountain mo couple years! The drop off crew (1 seasoned, 1 training) were respectful, friendly, and answered all the questions. We had a sunny, rocky mountain morning to do the drop off and it was all laughs and smiles on this transaction. More
by Kyle.lmartinez
Employees Worked With
Levette
March 13, 2021
Firstly, let me say I'm a repeat carvana buyer as my first experience was top notch. We arrived a couple of minutes before our pick up appointment time and were told we'd have to wait outside until t first experience was top notch. We arrived a couple of minutes before our pick up appointment time and were told we'd have to wait outside until the previous customer was finished, (fair enough with covid). We ended up waiting over 20 minutes before being allowed inside - in the cold which was not fun. We had an appointment time and it should be honored. We had to pick up our vehicle because we were going to be charged $460 to have it delivered the 30 miles to our house. Once we got the van we bought it was not clean and lots more imperfections on the inside than what were disclosed, (to the point we nearly returned the vehicle). I was compensated with a voucher to cover the detailing cost after raising a complaint, but it should have been clean to begin with. Documentation and financing was easy and fast and completed before pickup so all we had to do was sign a couple of docs when we got there. Disappointed compared to my previous experience. More
by Rob
Employees Worked With
Chelsea
March 13, 2021
Shopping with Carvana was an amazing, stress free and easy experience. The vehicle images were excellent and accurate. I even received the car with a full tank of gas! Trading in my car was even easier. easy experience. The vehicle images were excellent and accurate. I even received the car with a full tank of gas! Trading in my car was even easier. I got top dollar compared to what I would have gotten from a regular dealership and the online quote I was given was honored. I also love the 7 day test drive! Customer service was excellent. They are quick to answer any questions. I was nervous about purchasing a car this way, but now I won’t buy a car any other way! Shopping hassle free from home is the best way to go. More
by Robin Shane
Employees Worked With
Jeremy
March 13, 2021
The car buying experience was great. However, our car needed a better inspection as our sunroof won’t work. I drove the car for 3 days and it’s been in the shop for 5 days now and they are telling me it needed a better inspection as our sunroof won’t work. I drove the car for 3 days and it’s been in the shop for 5 days now and they are telling me it will be 4 more days. At least it’s covered under your warranty. Just disappointing the car has been in the shop longer then I’ve had it at my house. As it was not cleaned very well. We found sand and other stuff from the previous owners in the back under the mat. Just makes me wonder if anyone looked over this car before we bought it... More
by Amanda
Employees Worked With
Unknown
March 13, 2021
being delayed 5 times 1 time was they dented the car and repaired it that it was a sloppy job over spray of paint where i had to spray wheel well flat black and the running board has overspray that dont com repaired it that it was a sloppy job over spray of paint where i had to spray wheel well flat black and the running board has overspray that dont come off then four hours to detail car motor and under car filthy had to power wash it was washed and tire shine put on it only also lost paper work for regi other wise customer service was awsome and i going to keep car car More
by captjojojohnson
Employees Worked With
brandon
March 13, 2021
All around a great experience. So much better than spending hours at a dealership. We love our new car. The delivery was on time and everything was just as expected.:) spending hours at a dealership. We love our new car. The delivery was on time and everything was just as expected.:) More
by Megan D
Employees Worked With
Larry
