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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
March 16, 2021
It was quicker and easier than a dealership, but my experience with Carvana was filled with technology issues. This was my second time buying a car through Carvana. I actually traded in my prior Ca experience with Carvana was filled with technology issues. This was my second time buying a car through Carvana. I actually traded in my prior Carvana purchase as part of the process of getting this one. They gave me a better trade-in offer than I could find anywhere else. It was above KBB value. The trade-in process was really easy. However, the purchase process was not easy due to technology issues. What was supposed to be a 40 mins process to finalize the purchase once I selected my car, took hours, constant texting with their support people, lots of resets, which ended up changing my interest rate through their partnership with Capital One, and even needing to “go nuclear” as their tech put it. It was very nerve racking, as I was worried I’d lose the car I’d chosen during the resets, and I did have to pay a higher interest rate than I first qualified for because it was running duplicate requests with Capital One, so I kept getting 2 emails for each step, 1 that approved me and 1 that denied me because there was already a request in the system. So that had me worried my loan request ultimately wouldn’t go through. The Carvana website kept saying it couldn’t see any Capital One financing details, even though it showed all the details on a different page of the website. Ultimately they got it worked out and I got my car. The tech support was very nice and even put a reserve on my car for 24 hours instead of the usual 40 mins, to make sure I didn’t lose it while they worked on the issues. I love the car. It does have a burn mark on the passenger seat cushion that wasn’t in the inspection, but they are doing an after-sale repair on it and covering the cost, so it all works out. More
by SGD
Employees Worked With
Unknown
March 16, 2021
This was (hands down) the BEST car buying experience I've had. Every rep I spoke with was friendly and professional, and they made sure I was more than satisfied with my purchase. Thank you, Carvana! You a had. Every rep I spoke with was friendly and professional, and they made sure I was more than satisfied with my purchase. Thank you, Carvana! You are "Too Legit to Quit"! I LOVE MY CAR!!! More
by Honesty
Employees Worked With
Every single employee deserves a raise! :)
March 16, 2021
Very impressed about the total process. Trade in value on the Honda was $1,500 more than the next highest dealer's quote.Your automated system was not working when I decided to trad rather than sell. Sp on the Honda was $1,500 more than the next highest dealer's quote.Your automated system was not working when I decided to trad rather than sell. Spoke to a very helpful and nice lady who guided me thru the entire process. Spent he better part of an hour with her. Description of the "flaws" in the vehicle's appearance in its description were not apparent to me when the vehicle arrived. Only negative was the long wait time to speak to a rep. On one call I was number fourteen in line. More
by jtweil
Employees Worked With
Don't remember names
March 16, 2021
Great experience. All the staff are very friendly and helpful. The car is perfect, just what I was looking for. I would highly recommend Carvana helpful. The car is perfect, just what I was looking for. I would highly recommend Carvana More
by Julie.murillo
Employees Worked With
all employees
March 16, 2021
Delivery driver was 2 hours late. Missing spoiler on hatchback. Driver acted shady like he didn’t know it was missing. Immediate repair is necessary. hatchback. Driver acted shady like he didn’t know it was missing. Immediate repair is necessary. More
by lucuasboyd
Employees Worked With
Erryn
March 16, 2021
Carvana is the easiest way to buy your next car. There was no hassle or pressure to buy now. Everyone I spoke to at carvana was very helpful and courteous. This was by far the best car buying experience I was no hassle or pressure to buy now. Everyone I spoke to at carvana was very helpful and courteous. This was by far the best car buying experience I have ever had. Carvana now has a lifelong customer. More
by dmortensen81
Employees Worked With
Neal Volz
March 16, 2021
Process was as easy as ordering a pizza! The delivery driver wrecked my neighbors yard when she got stuck though. And I don’t know if Carvana is going to be fixing it or what. driver wrecked my neighbors yard when she got stuck though. And I don’t know if Carvana is going to be fixing it or what. More
by pxc8497
Employees Worked With
Annie
March 16, 2021
Buying a car through Carvana was such a great experience! The online application, communications and the incredibly great customer service team !! Picking up the car was even easier and the staff at the Chi The online application, communications and the incredibly great customer service team !! Picking up the car was even easier and the staff at the Chicago location were awesome! We will buy from Carvana again! More
by Wendyep27
Employees Worked With
Ciara and Gabo
March 16, 2021
My car buying experience with Carvana was the best I’ve had. No pressure or hassle. The customer service was excellent, very friendly and helpful with any questions and concerns. Definitely going to recomm had. No pressure or hassle. The customer service was excellent, very friendly and helpful with any questions and concerns. Definitely going to recommended to others More
by marcosgcandia
Employees Worked With
Sebastian, Erica
