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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

April 02, 2021

My purchase went smooth. I put in an alert for what car I was looking for, they sent me an email when a car became available, the price was very good and i bought it. The financing was very easy. Car was del More

by Steve V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Athena
April 02, 2021

This was the best car purchase experience by far, to the point that I won't ever purchase through a traditional dealer again. I knew my financing terms up front, looked through tons of cars at my pace witho More

by toyatalton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
April 02, 2021

Working with Carvana was by far the easiest way to buy a vehicle. I will never go back to a dealership again. My experience working with everyone was top notch. The Jeep Renegade I purchased was in phenom More

by Navydude0602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teya
April 02, 2021

The car I decided to buy had undisclosed damage to the engine. the return process was fairly easy except I'm still waiting to get my money back. More

by Not happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Online
Apr 05, 2021 -

Carvana responded

Thank you for submitting feedback regarding your recent Carvana experience. We take these reviews very seriously as we are always looking for ways to improve our processes. Carvana takes pride in our hassle and stress-free purchase process as well as high quality vehicles, and deeply regret to hear that we failed to deliver this kind of experience to you. We have high standards and a part of these standards is no reported accidents. We also check to ensure the vehicle does not have fire, flood, and frame damage. The last thing we would ever want to do is deliver a vehicle that does not meet this standard. We sincerely apologize for your experience and appreciate your feedback. If you have any further questions, please don’t hesitate to reach out at (800) 333-4554.

April 02, 2021

The process was extremely easy and any questions I had were answered quickly. The delivery person was very helpful also. The whole process was extremely easy and the best car buying experience I've ever More

by kathiehagg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Several, I don't remember their names
April 01, 2021

I was a little disappointed. The first day i drove the car that i just bought from Carvana, i saw the sign "low tires" right away on my passenger front seat. Not impressed. More

by leahsaranillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I forgot
Apr 01, 2021 -

Carvana responded

Thank you for taking the time to provide us honest feedback about your recent experience with us. Carvana conducts a 150-point inspection on all our vehicles to ensure they are meeting our high-quality standards and apologize if you feel this is not the case. We understand that unexpected mechanical issues with your vehicle can be extremely frustrating, which is why we also provide a complimentary 100 day or 4,189-mile limited warranty for your peace of mind. We thank you for your insight as we are always looking to improve our customer's experience and we hope this does not tarnish the enjoyment of your new ride.

April 01, 2021

Quick, easy, fairly efficient way of purchasing a car. Very little stress. Customer service from the warranty team to the delivery truck driver was really great! More

by Gil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darian
April 01, 2021

I've bought many cars over the years specifically from dealerships, and I must say... Buying a car from the comfort of my own home beats spending half a day at a dealership. The process is the most simpli More

by rtanner.fs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sébastien
April 01, 2021

Fastest, easiest, most pleasant car purchase ever. Delivery was a little slow but since half the country was frozen at the time I’ll give em a pass. Delivery driver was polite, friendly and knowledgea More

by Badmellan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delivery driver
April 01, 2021

Everything went great. They follow the social distancing protocols. It was a great experience and I work for a car dealership. I love my new car! More

by Shultzwilliam6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All of them did great
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