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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
April 02, 2021
I cannot even begin to express how wonderful this experience was and everyone with whom I had contact! The entire process was so easy; from actually finding the exact car for which I had been searchi experience was and everyone with whom I had contact! The entire process was so easy; from actually finding the exact car for which I had been searching high and low,( no one at a brick and mortar dealership put any effort into finding what I wanted; instead they wanted to sell me something they had in their inventory) to obtaining a fair trade in value to financing, just incredible! I would highly recommend Carvana to anyone and everyone searching for a new or used vehicle. More
by shrnfeliciano
Employees Worked With
Bryan, Daniel
April 02, 2021
Super easy process. Answered all questions promptly. Vehicle arrived about an hour late but that was not an issue at all. Overall a super easy process. Vehicle arrived about an hour late but that was not an issue at all. Overall a super easy process. More
by jchunt89
Employees Worked With
Can't remember
April 02, 2021
It was so easy and took less then 2 hours to get everything done. The vehicle was in showroom condition. Wife loves it. It was her Birthday/Anniversary surprise and carvana was right on que right d everything done. The vehicle was in showroom condition. Wife loves it. It was her Birthday/Anniversary surprise and carvana was right on que right down to the delivery time and date. The gentleman the delivered it was great and very knowledgeable about the Buick. More
by Bforaker1
Employees Worked With
No Name
April 02, 2021
Pre-Delivery Process was good. Very simple. I bought the car, they verified my funds with a simple phone call, and then they verified my insurance. Not a big deal. The website was easy to use and the final car, they verified my funds with a simple phone call, and then they verified my insurance. Not a big deal. The website was easy to use and the final price they listed was indeed the final price of the vehicle, so it's true that there are no hidden fees it seems. HOWEVER, the Delivery process was EXTRA painful. For one, when they brought my vehicle to the local Carvana dealer, the person who drove my vehicle there literally took BOTH of the keys I was supposed to get back with him to wherever he came from. To this day, by the way, I have yet to receive the second key I was promised. Then, on top of that, they also dinged up my car something good during delivery as well. It had additional scratches on the back lights and rear bumper that was NEVER detailed on the Carvana website, AND, they also dented my vehicle's roof! I don't know how it happened. They didn't tell me the specifics, but now I had to take my new Carvana vehicle to a body shop because it's a large dent with a deep black scratch over it that, again, the associate confirmed to me that it happened during delivery, but again, with no explanation why. Shady shady! All in all, i'd say my experience at least post-delivery with Carvana was VERY much so less than ideal. Hence the docked three stars. At least the website itself was easy. Just be weary when ordering your vehicles from this website! Be prepared for additional scratches and mistakes like NOT GETTING BOTH YOUR KEYS or having part of your roof dented during delivery! You've been warned!!! More
by Miguel
Employees Worked With
Zack
April 02, 2021
The car seems great so far, all the Carvana staff was very helpful, patient and professional. The car was delivered on time and detailed nicely. Only thing I would change is car came with only one (1) se very helpful, patient and professional. The car was delivered on time and detailed nicely. Only thing I would change is car came with only one (1) set of keys. I have to admit Carvana did disclose in their advertisement that car came with one (1) set of keys. I am a senior and I never had a car where the car keys were expensive and needed to be programmed. I was in shock when I found out another set of keys would cost $250 or more. More
by Duane K
Employees Worked With
lost sheet with names
April 02, 2021
The most amazing experience and ABSOLUTELY pain free!! Coming from a person who owned limos and numerous cars, this BY FAR was great!! Thank you!! Coming from a person who owned limos and numerous cars, this BY FAR was great!! Thank you!! More
by wellsassoc
Employees Worked With
Brianna, Bianca
April 02, 2021
Carvana once again has made the process the easiest in the business. Third car bought from them. Always reliable, easy, and time effecient. And the quality of vehicles has never let me down. the business. Third car bought from them. Always reliable, easy, and time effecient. And the quality of vehicles has never let me down. More
by RPigg
Employees Worked With
Multiple
April 02, 2021
I found buying a car thru Carvana to be a easy and convenient way to buy a car without driving, walking, and price haggling. I did not know what to expect but Carvana staff were always helpful and mak convenient way to buy a car without driving, walking, and price haggling. I did not know what to expect but Carvana staff were always helpful and making sure that I was getting what I wanted. There is no down side to Carvana - if you don’t like the care just return in 7 days. Their inspection process and defect identification is great. Carvana is my first choice for future car purchases. More
by thoscook1
Employees Worked With
Can’t remember her name but helped on completing the purchase documents. This lady was fantastic in guiding me through the forms.
April 02, 2021
This was supposed to be a trade-in. Not a used car sale. Carvana came and took away my trade-in and then delayed the drop-off of my new car by one week leaving me without a vehicle. I lost the tax savings o Carvana came and took away my trade-in and then delayed the drop-off of my new car by one week leaving me without a vehicle. I lost the tax savings on the trade-in that they boasted about and then the terms of my new car loan changed. There was no apology or financial credit given to me. Huge inconvenience. I can’t recommend them. The delivery drivers were nice but connecting with a representative on the phone is absolutely impossible. More
by Ultimately disappointed
Employees Worked With
Not sure
April 02, 2021
It was an easy process - Delivery on time - I like the fact that the car was delivery with plate registration everything done for you excellent service. fact that the car was delivery with plate registration everything done for you excellent service. More
by tuty112003
Employees Worked With
Don't remember - I was speaking two people
