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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

April 03, 2021

I will never buy a car in person again. Many vehicles to choose from and all the “flaws” pictures were spot on. I changed my financing option 2 days before delivery (got my own financing) and they got all t More

by halftankwhat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember any names.
April 03, 2021

This was by far my most pleasant car buying experience ever. Totally professional from start of process all the way through delivery and registration process. We initially purchased a Toyota 4runner whic More

by Tommie H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
April 03, 2021

This my third vehicle purchased from Carvana. Overall, all three have been a positive experience. The first was near perfect. The second was a disaster. There were many issues, however, the did take More

by leeshaw333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry don't remember but they were great.
April 03, 2021

The entire experience was super easy and I saved a lot of money. I would absolutely recommend buying a car with Carvana. There's never been an easier way to buy a car than doing so from the comfort of your h More

by danrev1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernadette
April 03, 2021

The only reason I am not giving 5 stars is because the day before I was schedule to receive the car, I was told there had been a logistics issue and the earliest it could arrive was 4 days later. This mad More

by gcarrara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
April 03, 2021

Best car buying experience ever! Every step of the car buying experience exceeded my expectations. I kept expecting a hiccup in the process and it never happened!👏👏 More

by lancecantdance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember any names...sorry.
April 02, 2021

It was very easy and convenient the people were very patient and listen to what you want and did everything he can to make it happen definitely will do it again More

by ajordanmat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan
April 02, 2021

I went through Carvana to purchase a new car. I have lots of wonderful things to say about it: - I was able to use a filter to find exactly what I want and needed - They had pretty good options for everyth More

by kaitlynkvaughn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
Apr 05, 2021 -

Carvana responded

Thank you for taking the time to provide feedback regarding your Carvana experience. Please accept our apologies for any undue inconvenience while attempting to speak with our advocates. We have been experiencing an increase in our call volume, which has resulted in longer than normal wait times. Carvana prides itself on transparency and expects all advocates to convey clear and concise next steps to our customers to address any questions or concerns. Additionally, Carvana has a chat feature on our website that allows for a quicker response. In the event you are having difficulty reaching out via phone, our chat feature can be utilized to express the need for urgency regarding your questions and concerns. We appreciate your patience as we continue to resolve our extended hold times.

April 02, 2021

By far the best experience I've ever had with buying a car! Would definitely recommend Carvana to anyone interested in purchasing their next car! More

by clhill2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny
April 02, 2021

The buying process was easy and seamless. The only reason I don't give it 5 stars is because the car was not detailed and has more scratches than those disclosed. The driver-side front window has some scratc More

by RG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian, Junior
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