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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

April 04, 2021

If you have never tried Carvana before, you are missing out!! We have sold two cars from them and bought one. Nothing could be easier and hassle free! Thank you, Carvana! You know how to take the street ou More

by snowdy1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember but both of them were wonderful!
April 04, 2021

Easiest car buying experience I've ever had. Customer service was great and my new ride came home in tip top shape. I highly recommend and will definitely suggest Carvana to everyone I know in the future More

by Crabbitt89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forget...
April 04, 2021

Best buying experience I've had in a long time. Love the no pushy sales. Car is just what i was looking at.. I will be telling my friends to buy a car this way. More

by boi53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember
April 04, 2021

Easy experience, until I found issues with the car. Every time I called, I was hung up on, or put on hold and forgotten. I guess I just have to fix the car on my own. More

by BackBlast1856
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember names
Apr 05, 2021 -

Carvana responded

Thank you for taking the time to provide us honest feedback about your recent experience with us. Carvana conducts a 150-point inspection on all our vehicles to ensure they are meeting our high-quality standards and apologize if you feel this is not the case. We understand that unexpected mechanical issues with your vehicle can be extremely frustrating, which is why we also provide a complimentary 100 day or 4,189-mile limited warranty for your peace of mind. We are happy to see that you were able to connect with one of our specialists to help resolve your concerns. In the meantime, please don’t hesitate to give us a call at (800) 333-4554 if you have any other questions, comments, or concerns.

April 04, 2021

Best experience buying a car ever. The person who delivered it was amazing. William was awesome, I especially liked how careful he was with the car and how helpful he was. The entire experience was More

by Discourse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William
April 04, 2021

Carvana is without a doubt. The easiest stress free way to buy a car. It is the best car buying experience I ever had. 😊R More

by Nissan114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
April 04, 2021

Didn't have any issues at all car was clean everything runs good it's almost like I bought myself a brand new car they did delay my delivery bit it was worth the wait love my forte More

by Kia owner 91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luna
April 04, 2021

Great experience from start to finish. I love my truck and Carvana was helpful and right there through the entire process. I would recommend Carvana to my friends and family More

by Sknight34519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
April 04, 2021

This is the second car I have bought through Carvana. I enjoy the easy, no haggle process. Will use again. Good job. Carvana Rocks again More

by donadriansmith75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake L
April 04, 2021

The entire experience was not pleasant at all. I was 3 different times that someone was going to call me on about something or other and all 3 times nobody ever called. I was also told that I would get an More

by Erik H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember
Apr 05, 2021 -

Carvana responded

We appreciate you sharing your concerns and experience with us. Carvana strives to provide a streamlined and enjoyable car buying experience for each and every customer. We apologize that your experience has not followed our standards. To start, we are very sorry your car was delayed. Transport delays do unfortunately happen, however we absolutely understand your frustration since the vehicle was delayed more than one day and we should have let you know sooner rather than the day before your delivery. We sincerely apologize for the lack of follow up throughout your purchase experience, we will use this as a learning opportunity to better our customer service and ensure our advocates are being thorough on each call. We can assure you that we have passed on your feedback to our management team regarding your experience communicating with our advocates. Please let us know if you have any other questions or concerns by calling us at 1-800-333-4554. Thank you for choosing Carvana.

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