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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

April 06, 2021

I never thought I’d buy a car sight unseen but it turned out well. We were slightly unnerved to experience a 2-3 week delay after we initially scheduled delivery. We were told it was something with the int More

by Susan E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t recall any names
April 05, 2021

Wonderful experience for buying a car. From start of car selection to speaking with their staff, was simply and an top-notch customer service! I will definitely spread the word to family and friends about b More

by T Eades
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel
April 05, 2021

Treated very well and found Car to be as advertised. Make clear Carvana make 3 way call to bank. Great job Carvana! Will recommend because of quality and service. More

by bmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't recall.
April 05, 2021

Super easy process and great communication from Charlotte hub. Was told my vehicle came with a lot of dog hair but the team spent a lot of time making sure it was spotless inside. It was! My advocate Alex ev More

by victoria.wiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Culp
April 05, 2021

The whole process was quick and easy! Delivery took about a week but the car was coming from states away! On the day it was super quick and easy. More

by amorris1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark,
April 05, 2021

Outstanding service. My vehicle came with registration and permanent plates that was unexpected. Loved the service provided by Carvana. Will reccomend Carvana to more people. Thank you for the courtesy an More

by mortiferodium
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot
April 05, 2021

It wasn't an pleasant experience like the commercial says nor like i thought it would be.Some of the agents were helpful more than others.I wouldn't recommend Carvana to others.The experience was terrible an More

by rodneystarks37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can't remember names
Apr 05, 2021 -

Carvana responded

We appreciate you sharing your concerns and experience with us. Carvana strives to provide a streamlined and enjoyable car buying experience for each and every customer. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. We would love to improve your experience, so feel free to reach out to us at (800) 333-4554 if we are able to assist you with anything else.

April 05, 2021

Super easy process to sell your car and also trade it in as well. Mark was so great during the drop off process and we definitely recommend Carvana! Will be using again in the future. More

by taylormac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
April 05, 2021

I had a great experience with Carvana. The only little hiccup was on the day of delivery. The representative called me to notify my the car was to low for their truck. I ended up having to drive my trade More

by ZL1Camero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan
April 05, 2021

I had an amazing and easy process when purchasing my new car. It took about 30 minutes to find what I wanted, trade in my car and obtain financing. I have told everyone that I know how simple and stress-fre More

by Heidi C in OKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am not certain
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