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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
April 06, 2021
Was a great experience, everything was easy to follow and self explanatory. Really enjoyed the experience and would definitely recommend and do it again myself self explanatory. Really enjoyed the experience and would definitely recommend and do it again myself More
by dkingjr74
Employees Worked With
Can’t remember her name
April 06, 2021
My recent purchase is the third vehicle I have purchased from Carvana. The first two purchases were great experiences. I selected the vehicle I wanted to purchase, gave the Carvana rep the contact informa from Carvana. The first two purchases were great experiences. I selected the vehicle I wanted to purchase, gave the Carvana rep the contact information of my financial institution and representative, they worked out all of the details and my vehicles were delivered on the date and time they were scheduled/promised. Great Service!! This last purchase was nothing like the first two...........a HUGE disappointment. I had to work out all of the details (which weren't very clear in most instances) between Carvana and my financial institution and my attempts to contact Carvana reps resulted in very lengthy On-Hold times (30-45 min. each time, and there were several). After a great deal of frustration and almost reaching the point of canceling my order, I was finally able to talk with a Carvana Rep (Taylor) who provided great customer service in assisting me with finalizing the order. Unfortunately my frustration didn't end there. The delivery of the vehicle was 1.5 hours past the time I was given that it would be delivered. Granted, the rep did call to say she would be late, about 30 minutes before the original scheduled time, and then she was 20 minutes later arriving than the second arrival time she gave me. She did not call to let me know she would be later. As a result, I was very late arriving for a co-workers retirement dinner celebration. I way also told when she delivered the vehicle that the tag on the vehicle I was trading in would be delivered to my home two days later. It was not. I made several phone calls to her cell phone #, which were not answered, left a message and did not receive a return call. I finally was able to reach her the day after the tag was promised to be delivered and she did return the tag that day. However, the entire process of delivering the vehicle and returning my tag was a very good example of POOR CUSTOMER SERVICE. I was given excuse after excuse as to why the deliver of the vehicle was late and why she did not return my attempted phone calls. I understand that things happen and things get delayed. However, a timely phone call and a response to a voicemail that is left by a customer who has a concern as to why something has not been done as he/she was told it would be is simply Good Customer Service and Common Courtesy!! I am, however, very pleased with the vehicle I purchased. More
by wtdi090
Employees Worked With
Taylor, Bailey
April 06, 2021
All The advocates were outstanding carvana was very easy to work with and a very pleasant experience we went above and beyond to make sure I was taken care of to work with and a very pleasant experience we went above and beyond to make sure I was taken care of More
by Daj1972
Employees Worked With
Cindy, scott
April 06, 2021
The ease of purchasing a vehicle from Carvana is unmatched. I literally looked online and read every detail about several cars before deciding and it was the easiest thing in the world to do. Picked unmatched. I literally looked online and read every detail about several cars before deciding and it was the easiest thing in the world to do. Picked the car, filled out loan paperwork, chose a delivery date and boom, done! The delivery person was so friendly and kind and Carvana checked in on me during the 7 day test drive period to see if there were any questions or concerns. I will probably never buy another car at a traditional dealer. Thank you Carvana! More
by shaunamax
Employees Worked With
Kyle
April 06, 2021
Carvana did a wonderful job with my trade in and purchase of my 2017 Volvo cx90. I highly recommend others to give them an opportunity to help with your purchase. You’ll be extremely happy with the service t of my 2017 Volvo cx90. I highly recommend others to give them an opportunity to help with your purchase. You’ll be extremely happy with the service that you’ll receive! More
by Bruce.arnold1
Employees Worked With
N/A
April 06, 2021
The purchasing process was easy. However, I was delivered a car that had a VERY APPARENT transmission issue. Customer service was more than disappointing. The first person I spoke to was very helpful, explai a car that had a VERY APPARENT transmission issue. Customer service was more than disappointing. The first person I spoke to was very helpful, explaining the warranty process. After that, it was all down hill. They did not care the car spent time in the shop, would not extend anything, would not help me with anything. The solution they gave me was return the car. What? After I arranged to have it looked at and fixed and dealt with that hassle thats your only solution? Total joke. Disappointed beyond belief in how customer service handled it. The second I got in the car to drive (which was after the delivery driver left, never gave me a chance to even test drive it) I noticed INSTANTLY there was an issue with the transmission. I expected more from customer service. I expected to have someone reach out and see what the issues were, help me extended my 7 day test drive, the warranty for a transmission I may end up needing to do more work with. All around disappointed. More
by vanessaberrelli
Employees Worked With
I dont remember.
April 06, 2021
Everything was great but i feel like they cut the 7 day period off more than 24 hours early. Whatever the fine print, that seemed pretty uncool. Also, they super lowballed me on the trade in of my car - le period off more than 24 hours early. Whatever the fine print, that seemed pretty uncool. Also, they super lowballed me on the trade in of my car - less than $700 for a 2008 fit? blue book value was at least 4 times that. Website filters didn't work that well. OTHER THAN THAT it was a great experience. AJ the delivery person was so great. More
by tommymcgettrick
Employees Worked With
AJ - delivered the car - gets an A plus
April 06, 2021
Carvana - what can I say? I will never go back to a "regular" dealership again. I cannot believe how easy it was. I have talked you guys up from the start and I will continue to tell everyone I know "regular" dealership again. I cannot believe how easy it was. I have talked you guys up from the start and I will continue to tell everyone I know how wonderful this company is. What takes a regular car dealership HOURS on end to do, you did it within 30 mins. The hardest part was picking out the vehicle I wanted. 60 month or 110k mile warranty? Yes, please! Low downpayment? - yes please! Easy, communicative, no surprises - a completely wonderful experience and we will definitely return when we decide on another car. More
by Chrissy S
Employees Worked With
Daidre Visser
April 06, 2021
Awesome experience, the only way to buy a car in my opinion, they were there for me every step of the way, I will use them again. opinion, they were there for me every step of the way, I will use them again. More
by Ardrose
Employees Worked With
Sebastian,Amanda,Kevin,Micheal the delivery guy
April 06, 2021
Love my new car! The Carvana process was so much better than at a dealership. No fuss and no hassle. Just a great new car that fits my needs perfectly. Thanks for your hard work! than at a dealership. No fuss and no hassle. Just a great new car that fits my needs perfectly. Thanks for your hard work! More
by Araedavis18
Employees Worked With
Memphis Carvana
