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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
April 07, 2021
Delivered with very little oil. Back bumper not flush after scraping the ground during offload. In the process of trying to get it fixed. Eazy overall process though. after scraping the ground during offload. In the process of trying to get it fixed. Eazy overall process though. More
by Meh
Employees Worked With
Todd
April 07, 2021
This is the 4th car we have purchased through Carvana in the past 2 years. You get to do it all from home. No more salespeople, no more visits to a showroom, and they have a great inventory of cars. This the past 2 years. You get to do it all from home. No more salespeople, no more visits to a showroom, and they have a great inventory of cars. This is the way to go! The car advocates, who deliver your car, are the BEST people around. They make you feel special. Thank you Carvana More
by Ralph
Employees Worked With
Alex
April 07, 2021
It was a little bumpy in the beginning, due to the hauler not picking up my vehicle. Once the vehicle arrived David was the best part of the whole experience he really gave his best customer service. After t not picking up my vehicle. Once the vehicle arrived David was the best part of the whole experience he really gave his best customer service. After that it went back to bumpy/ a lil aggravating. The vehicle had a headlight on the passenger side that needs to be replaced and a concern with the transmission. Overall it was better than the dealership experience. I do wish with some of these issues there was a way for the price to sell could be lowered. There should be a way to do this when a car needs work after delivery. More
by Teddy6122
Employees Worked With
David
April 07, 2021
I am very happy with my new truck. The customer service has been great. My only complaint is with the phone system. I had a flat tire first day and could not get it repaired do to locking lug nuts on the w has been great. My only complaint is with the phone system. I had a flat tire first day and could not get it repaired do to locking lug nuts on the wheels. There was no tool found in the vehicle to remove them. When I called the phone number I had I got your automated line. After following all the prompts for road side assistance the line went silent for longer than I could wait. with on music playing or we will be right with you. Nothing at all for I do not know hoe long. Very scary when you are out on the road with a flat you cant change. But once I got ahold of a real person Chayton He went to his manager and got approval to do what ever it takes to get them off at Carvana's expense. People great phone service needs work. Tim More
by tbyrd
Employees Worked With
Chayton
April 07, 2021
Wow.....Theres really nothing else to say. Well Amazing!!!! I got my dream car without any hassle at a price you cant beat and to top it off they delivered it to my front door literally. The guy wh Amazing!!!! I got my dream car without any hassle at a price you cant beat and to top it off they delivered it to my front door literally. The guy who dropped it off was great too. I love carvana andvmy Maserati. More
by Mr. Quiles
Employees Worked With
Mr. Shuqran
April 07, 2021
Loves it as lazy as I am after work this was a great options for me and they were professional and the driver was so nice and explained everything clear and patient let me test drive before he leaves. I options for me and they were professional and the driver was so nice and explained everything clear and patient let me test drive before he leaves. I love it Thank you Carvana. More
by sissiligga
Employees Worked With
Ashley, Brenda. And the delivery Driver.
April 07, 2021
Carvana lives up to its reputation of providing a hassle free and incredibly easy car buying experience. I purchased an electric vehicle from them this time and noticed that all of their terminology and int free and incredibly easy car buying experience. I purchased an electric vehicle from them this time and noticed that all of their terminology and interfaces are tailored to gas vehicles (which is understandable since that’s 90% of the market). That’s really the only piece that made the experience a little more difficult system wise. As for the actual transaction, I was told that my vehicle would have 3/4 of a tank of fuel on delivery (yet again gas terminology) to which I had them clarify if that meant it would have 3/4 of a charge on it and they said yes. When the vehicle arrived, it had 18% charge and couldn’t really go anywhere for a test until I charged it up. I think though that rather this being a negative for the company itself, I feel it goes back to a lack of familiarity with electric vehicles. Still would highly recommend using them in the future. More
by james.e.gillies
Employees Worked With
Sebastian
April 07, 2021
I'll admit it. I was nervous using Carvana to buy a car but it was SO EASY and convenient. And my delivery was easy! Will likely buy ALL my cars this way from now on. but it was SO EASY and convenient. And my delivery was easy! Will likely buy ALL my cars this way from now on. More
by cpeterstx71
Employees Worked With
Tavika
April 07, 2021
This is the second car I’ve bought from Carvana. When I bought the first one, I said I’d never step foot into another dealership again. And I haven’t. The second experience was just as perfect as the first bought the first one, I said I’d never step foot into another dealership again. And I haven’t. The second experience was just as perfect as the first. The only difference was that I went to the vending machine in Tempe, AZ this time. Cool experience, but I’ll opt for home delivery again next time. More
by azcardnlz
Employees Worked With
Nick (?)
