Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
April 08, 2021
Although initially skeptical, I have to say that my experience with Carvana has been nothing but stellar! From the virtual tour of the vehicle, to the positive and helpful nature of the customer servi experience with Carvana has been nothing but stellar! From the virtual tour of the vehicle, to the positive and helpful nature of the customer service people, the ease of handling the minimal paperwork, the after purchase warranty which was immediately handled 100% with a few minor vehicle issues, my whole experience with Carvana has truly been mind blowing. I have to say that I will never purchase a vehicle from a dealer again! More
by Rand S.
Employees Worked With
Unfortunately, I did not note employees. All were excellent!
April 08, 2021
Super pleasant experience from start to end. Their customer service skills are beyond anything I’ve seen in a very long time. It was an awesome experience from the point of ordering the truck to the customer service skills are beyond anything I’ve seen in a very long time. It was an awesome experience from the point of ordering the truck to the delivery of the truck. Tameshia delivered the truck and she was FABULOUS!!! When I buy another car I most certainly will buy it from Carvana. I would absolutely recommend Carvana to anyone looking to buy a vehicle. Other companies can take lessons from Carvana!! More
by tagentry1
Employees Worked With
Tameshia
April 08, 2021
Buying cars in general isn't fun. This process is made to make it easier. And it was. Would definitely recommend it and have to other people. make it easier. And it was. Would definitely recommend it and have to other people. More
by Jams
Employees Worked With
Don't remember but they were amazing
April 08, 2021
THE NEW WAY TO BUY A CAR - DON’T DEAL WITH CARVANA! My vehicle is awesome. I got a decent deal...HOWEVER, received my vehicle 2/17 -bullspit on the registration! Today is 4/8 (almost 2 months),I received vehicle is awesome. I got a decent deal...HOWEVER, received my vehicle 2/17 -bullspit on the registration! Today is 4/8 (almost 2 months),I received TEXT indicating the registration was finally complete. Said would be delivered by FedEx and would need to be signed for. Asked for tracking # so I could assure someone would be here. After multiple requests for someone to CALL ME they sent a TEXT saying they couldn’t provide me a # and would be somewhere between 10-15 additional days! Their excuse was backlog with DMV - that is pure CRAP. BE ADVISED... buy from a local dealer and the save frustration... Believe me, had I known thus was how it would be - I WOULD HAVE RETURNED BEFORE THE 7 Day! I could have had it registered with plate in less than 2 weeks not nearly 2 months! More
by Nmcguire2003
Employees Worked With
Robots!
April 07, 2021
This was the best car buying experience I’ve ever had. Most paper work was done online digitally. In and out on the day of delivery, just over 40 minutes and best yet, got it from the vending machine. Ver Most paper work was done online digitally. In and out on the day of delivery, just over 40 minutes and best yet, got it from the vending machine. Very cool. More
by Djs61
Employees Worked With
Jen
April 07, 2021
Everything was fast from picking the car, signing contract in < 1 hours and delivery in 3 days! It was fast because I already have bank approval for a loan with 2% interest and found out the carvana contract in < 1 hours and delivery in 3 days! It was fast because I already have bank approval for a loan with 2% interest and found out the carvana dealer that hold the car is just 30 minutes away from my home! As many people complains on reddit, check the roof and many blemishes are not reported. I had roof paint job and wax/compound not well cleaned. I'm not a picky person, it is a used car and the price is reasonable. I checked everything:oil clean,air filter cleaned, except air cabin filter said was changed but it is not! and found out carpet lining was wet, I took it out before it gives bad smell in the car. The license plate was late a week from registered date to arrive, but it is ok not passed the temporary licence date (-1 week from a month temporary licence). Overall experience is excellent! More
by traveler
Employees Worked With
I don't remember their name, delivery guy and lady on phone for gate access code for delivery. Thanks!
April 07, 2021
This was the best car buying experience i had. Having a vehicle arrive with new plates on it without me needing to to go the registry was the most positive part! Staff was friendly, courteous, and very eas vehicle arrive with new plates on it without me needing to to go the registry was the most positive part! Staff was friendly, courteous, and very easily reachable. More
by Melissa
Employees Worked With
matt
April 07, 2021
They say these vehicles go through a 150 point inspection then they send them to you with missing bolts and bent rims but on the other hand the people that you call and talk to try to make it up to you and a then they send them to you with missing bolts and bent rims but on the other hand the people that you call and talk to try to make it up to you and are extremely nice very good people to work with just dont trust their mechnics that they have do inspections More
by hensleychris23
Employees Worked With
Lisa
