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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

April 08, 2021

Carvana was my first choice when buying my new car. I love that it was delivered for free. I told my sister to download Carvana! More

by DeeMac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon W.
April 08, 2021

This has been my second vehicle purchase from Carvana and I think the second time around was easier than the first. I will never buy another car any other way. The experience from start to finish was a pleas More

by tdlopez911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
April 08, 2021

My 1st time purchasing online. The process was pretty simple; however, I purchased my 2016 Xfiniti QX 80 on March 29 and on April 1 it was in the shop (it’s actually still in the shop) needing a new tran More

by kisha319
Recommend Dealer
No
Employees Worked With
Cierra, Eric
Apr 08, 2021 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. There is absolutely no excuse for the condition of the vehicle at the time you received it, and we are so sorry for the additional inconveniences that occurred while trying to get the vehicle repaired. After reviewing your account, we do see you are working with our warranty provider SilverRock to address your concerns. If you have any further questions, please don’t hesitate to contact us at (800) 333-4554.

April 08, 2021

Honestly the best experience I’ve ever had dealing with buying a car, simple fast and just a great experience! Thank you all for making it a wonderful experience! More

by Saundersjojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
April 08, 2021

Having purchased several cars over the years, my experience with Carvana has been by far, the least stressful, easiest, most efficient experience; I dare even say, enjoyable! I am obsessed with my n More

by CarMah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike (delivery guy)
April 08, 2021

This was the best car buying experience I’ve ever had. From start to finish, the advocates were super helpful and I’m very happy with my purchase. I will definitely recommend Carvana to anyone More

by Sarabw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
April 08, 2021

My experience was ok. The detailing of the car was garbage but the experience was awesome. Asia is the most amazing advocate there hands down. My wife got her car the week prior and was not treated ne More

by luis.alicea0204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Asia
Apr 08, 2021 -

Carvana responded

We appreciate you sharing your experience with us. While we are happy to have provided you with an enjoyable and streamlined car buying experience, we want to apologize for the condition of the vehicle when you received it. Part of our process not only is guaranteeing that the cars have gone through the 150-point inspection to ensure it drives as close to new as possible, but we also detail every vehicle so that it looks (and smells!) as close to new as possible. We pride ourselves on the great condition of our used vehicles and we can assure you that your experience is absolutely not excusable or typical of our process. We are glad you enjoyed our Customer Advocate team and hope you are loving your new-to-you vehicle now. Please contact us at (800) 333-4554 if you would like to share any additional feedback. Thank you for choosing Carvana!

April 08, 2021

All around good experience. Only wish they would accommodate on delivery better. 3 hour drive to pickup was a little much. Car was above expectations. Staff was friendly. More

by CJ Sizzle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
April 08, 2021

I was amazed at how easy the process was! Everyone that I talked to was friendly, knowledgeable, and professional. I would recommend Carvana to my family and friends. More

by Honey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
April 08, 2021

Such an easy experience!! Absolutely love my new car. The buying process was completely hassle free and everyone I spoke to was incredibly nice and helpful. More

by MelodyxHope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Customer Service Reps
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