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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
April 10, 2021
I’ll never buy another car any other way!From the time I’ll never buy another car any other way! From the time spent on the phone (very small) to literally the entire process seamless! Thank you I’ll never buy another car any other way! From the time spent on the phone (very small) to literally the entire process seamless! Thank you More
by Mickleni
Employees Worked With
Don’t remember
April 10, 2021
I searched everywhere for the right vehicle at the right price and ultimately discovered it at Carvana. Carvana allows a buyer to be certain their choice is validated before finalizing the purchase. This price and ultimately discovered it at Carvana. Carvana allows a buyer to be certain their choice is validated before finalizing the purchase. This is my second Carvana purchase and I couldn't be more satisfied. More
by LMogano
Employees Worked With
Customer advocate
April 10, 2021
Very smooth and easy experience. My car was a week late but overall very good experience. The delivery driver was pleasant and answered any questions I had. but overall very good experience. The delivery driver was pleasant and answered any questions I had. More
by lister82
Employees Worked With
Can’t remember
April 10, 2021
There a few things I can share.In case of my death, I There a few things I can share. In case of my death, I wanted my wife’s name on the registration and title. This is something I specifically requeste There a few things I can share. In case of my death, I wanted my wife’s name on the registration and title. This is something I specifically requested. Neither the registration or title included both our names. I wanted to transfer the license plate from my other car because it had a Michigan Recreational Passport on it. We found out when the Jeep arrived this wasn’t possible. I would have preferred the new plate to include the passport. I would have appreciated a phone call about this. A document arrived from Carvana to be signed and notarized ASAP. There were arrows stuck on the document pointing for signatures, but they were wrong and not accurate. There was not real instructions either to help us or the notary. It was confusing. When I first saw pictures of the car, I noticed the foot brake pedal was missing the rubber pad. I saw this as a safety issue that Carvana should have addressed. When I called, Carvana said it could be fixed, but it would take a greater amount of time and cause a delay. I decided to replace the pad myself and did so before I drove it home. It cost $8 and took 2 minutes. At this time I have yet to receive the credit card with $50 allowing for a tank of gas and a wash. If I did refer a friend, and they purchased a car, I feel the $100 check promised for the referral would go the same way as the $50s for gas and a wash. I feel I received a good car, and I’m happy with it. Everyone at Carvana was very nice and helpful. It’s the little things though that did happen for whatever reason, and this is what I would tell my friends. A local dealer would be sure to have these little things done the way you wanted. More
by jrandolphb
Employees Worked With
Unknown, Many, Different, Employees
April 10, 2021
I just bought a truck, traded my car in toward it, and sold my old truck to Carvana and all of it was seamless and smooth and I LOVE my truck I got from them!!! This was my second time buying from Carvan sold my old truck to Carvana and all of it was seamless and smooth and I LOVE my truck I got from them!!! This was my second time buying from Carvana. Two years ago we got a car from them for my husband and they were great then too. I will definitely be back next time we need to buy, sell or trade a vehicle! More
by Daniella
Employees Worked With
I did not write down them names and I’m sorry.
April 10, 2021
I never thought it would be so easy to purchase a car! Everybody I have spoken with from Carvana have been professional and helpful. I’ll recommend Carvana to anybody that asks! Everybody I have spoken with from Carvana have been professional and helpful. I’ll recommend Carvana to anybody that asks! More
by Jennagarza
Employees Worked With
Sebastian
April 10, 2021
Easiest car buying experience ever!! I was able to do everything online and pickup process was easy! Highly recommend! It was nice to not have to sit in a dealership all day! everything online and pickup process was easy! Highly recommend! It was nice to not have to sit in a dealership all day! More
by novaserv20
Employees Worked With
Non applicable
April 10, 2021
My experience was awesome. I.will use Carvana again in the future. The ordering process was great as well and fast. I heard about it and tried it for myself. the future. The ordering process was great as well and fast. I heard about it and tried it for myself. More
by flbranchthrasher
Employees Worked With
T.j delivered my car!. Awesome
April 10, 2021
The first car I bought a few years back was a good experience so I didn't think twice... However this time was not so good of an experience. Car showed 2 small dings in all the detailed photos, yet th experience so I didn't think twice... However this time was not so good of an experience. Car showed 2 small dings in all the detailed photos, yet the car showed up and had many more issues including a bent bumper Nd a 16" round section on drivers side that was badly streaky paint (later to find out someone tried to fix an unreported accident on bumber and the paint was a bad paint job and overspray. So carvana gives you 7 days to accept the car and Silverrock unsurance who they make you go thru for a claim does not answer you or tell you they will fix anything until After you accept the car. So now having to go back amd forth to Maaco (their auto body place) for estimate and then back again because they want detailed photos... this is a mess that I should not have to go thru paying 40k for a car. Bad experience and bad tatse for future purchases. More
by Not thrilled
Employees Worked With
Didnt vet names
April 10, 2021
So easy, will be the only way to shop for a vehicle going forward. Good communication before and after delivery. I felt in control and the process was transparent. forward. Good communication before and after delivery. I felt in control and the process was transparent. More
by LUCY
Employees Worked With
Thailer
