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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
April 12, 2021
Excellent service and communications. I was a little apprehensive about buying a car online but they made it easy as seamless. Jerrod delivered the car and did an excellent job of explaining everything. apprehensive about buying a car online but they made it easy as seamless. Jerrod delivered the car and did an excellent job of explaining everything. More
by Jettmann
Employees Worked With
Jerrod
April 12, 2021
This was the worst experience with a dealership, first it took 30 days to deliver the car and once it was delivered it was not the car I originally ordered. It was delivered in a parking lot of a bus stop wi took 30 days to deliver the car and once it was delivered it was not the car I originally ordered. It was delivered in a parking lot of a bus stop with the gas light and check engine light on. Then I pulled on the door handle a piece of it fell off. Nothing about this experience was pleasant. When I expressed my disappointment I felt as if they were not caring enough to resolve my concerns. More
by darlenefenton45
Employees Worked With
All
April 12, 2021
If you're looking for a pre-owned vehicle in exceptional condition without dealing with salespeople, I highly recommend going through Carvana. My experience was wonderful and the most of a delay I had was o condition without dealing with salespeople, I highly recommend going through Carvana. My experience was wonderful and the most of a delay I had was one hour in delivery which was due to the holidays. They were a bit excessive with the calls after the purchase as there were way too many people trying to ask if I had questions about the process. But overall, the service was excellent! More
by Eileen
Employees Worked With
DJ
April 12, 2021
The process was so convenient and my delivery driver was so nice and helpful. There was a small issue with the car, but the warranty was definitely worth it. It was so easy to get it corrected. so nice and helpful. There was a small issue with the car, but the warranty was definitely worth it. It was so easy to get it corrected. More
by baileys
Employees Worked With
Aszreeal
April 12, 2021
If you’re not buying your used car from Carvana, you should! Transparent pricing, fair trade in values, prompt and friendly delivery, and the post-purchase dashboard alone is worth it. Quit feeling like should! Transparent pricing, fair trade in values, prompt and friendly delivery, and the post-purchase dashboard alone is worth it. Quit feeling like you got scammed and step up your game to Carvana. More
by mcclayton
Employees Worked With
Carvana Employees!
April 12, 2021
Great customer service. Made it very easy to purchase no sales person , no pressure. I picked up at the vending machine. I was in and out. Highly recommend Carvana. sales person , no pressure. I picked up at the vending machine. I was in and out. Highly recommend Carvana. More
by plumbedup
Employees Worked With
Katherine was very honest and helped me get the job done.
April 11, 2021
Selected Carvana for convenience and to limit contact with others due to pandemic. Initial purchase was quick and easy with an easy to use and intuitive online system. When I got the contract, I noticed with others due to pandemic. Initial purchase was quick and easy with an easy to use and intuitive online system. When I got the contract, I noticed a discrepancy in the color of the car. I immediately called Carvana (within hrs of initial purchase) and asked them to address. Spent about 15 minutes on the phone and was told they would resubmit contracts. This was 4 days before my car was to be delivered. I monitored my account for updates and finally called as soon as they opened on the day of my delivery. I spent 4 hours on the phone over the course of the day. Ultimately, they cancelled my purchase and told me that I needed to repurchase it now that they had the correct color listed. In between when they cancelled my purchase and told me to rebuy, someone else tried to buy the car. They had to cancel his purchase and I had to redo the process again. Naturally my car could not be delivered that day and was rescheduled. The evening before it was supposed to be delivered, they called me and told me they were too backed up and I would need to choose a different, later delivery date. I ended up having to drive to a place 30 minutes away to get my car. About 50% of staff were not wearing masks correctly and ultimately there was zero benefit to me going through Carvana. It was extremely frustrating and I'd never use them again. More
by Eh
Employees Worked With
Unsure
April 11, 2021
I was dreading having to buy a new car and go through all the hoops and time spent at a dealership. Going through Carvana was fast, easy, and affordable! I found the car I wanted, in the color i wanted and i the hoops and time spent at a dealership. Going through Carvana was fast, easy, and affordable! I found the car I wanted, in the color i wanted and it took me less that a few hours to complete my purchase in the comfort of my own home and without any "dealer" pressure. To top it all off, my car was dropped off within a few days and it has been great! I absolutely LOVE my new car and would recommend Carvana to anyone who wants a hassle free, innovative experience! More
by Angelica.young
Employees Worked With
NA
