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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
April 13, 2021
If I could give negative stars I would! The initial purchase was seamless and went fantastic! The car was in good mechanical shape as well as clean as a whistle. Although it would not work for my fam purchase was seamless and went fantastic! The car was in good mechanical shape as well as clean as a whistle. Although it would not work for my family so I needed to exchange it. The process was pretty simple to exchange the vehicle. That was where the good stopped and the trainwreck began. I received the replacement vehicle and it was dirty inside and out. It obviously hadn't been detailed and had grease stains inside and marks and krud as well as dirt, grass and debris throughout. I didn't get to test drive it nor did I get to look at the interior prior to signing the acceptance. Once I went for a drive it was obvious that the AC was inoperable and one of the doors did not lock. They offered to repair it under the warranty and I scheduled a visit to a local dealership. They needed to keep the vehicle so I called in to find out if I qualified for a rental due to this which I was but they cover less than half the daily price of the cheapest rental available. After sitting at the dealership all day, missing work and then having to find a way home I'm pissed! The warranty is kinda a joke and the fact that I got this vehicle and it was not working properly though it had we thru and passed their checklist is crazy. Also who sells a car without detailing it? I mean come on! Carvana should be more careful which dealers they trust and more diligent in how they inspect vehicles. More
by jenrobbins33
Employees Worked With
I'm not sure
April 13, 2021
Purchasing my 2011 Jeep Wrangler Rubicon was no hassle at all. You guys got back to me right away with a positive answer. However I gave you 4 stars because there was an electrical issue with my passenger all. You guys got back to me right away with a positive answer. However I gave you 4 stars because there was an electrical issue with my passenger front blinker not working and I had to bring it to get it fixed. Thank you though for making my car shopping easy. More
by AravanhLakmany79
Employees Worked With
* John
April 13, 2021
I have used carvanha for both selling and purchasing Vehicles. This is the fifth time I have a use them in some fashion or another. It was very easy and quick to purchase reserve and complete the whole Vehicles. This is the fifth time I have a use them in some fashion or another. It was very easy and quick to purchase reserve and complete the whole deal. I would definitely recommend to anybody who wants a hassle-free experience with a quality vehicle. Customer service is always very helpful as well as the team members that come and pick up and drop off vehicles. More
by Omar Trevino
Employees Worked With
I wish I remembered the female customer service member I spoke with. Extremely helpful and courteous. The young lady that picked up my vehicle was awesome as well.
April 13, 2021
My experience with Carvana was very good. There was some trepidation and slight confusion during the purchase...it's a lot of money to transact without having a contact person. But once I figured out how t trepidation and slight confusion during the purchase...it's a lot of money to transact without having a contact person. But once I figured out how to get to a person, it was a load off my mind. I would suggest that it is easier to make a purchase without financing, but it all worked out in the end. The delivery person was kind and patient, knowledgeable and friendly. After some run-around with three dealerships, I was happy to complete my purchase with very little headache with Carvana! More
by vgat15
Employees Worked With
George
April 12, 2021
There are a lot of pros and cons for both. Concept seemed amazing, but it started off that Neither my bank nor Carvana wanted to work together. So I was going back and forth between my bank( waiting on hold amazing, but it started off that Neither my bank nor Carvana wanted to work together. So I was going back and forth between my bank( waiting on hold for long periods of time to calling Carvana ( waiting for long periods of time. This went on for days. I did have one Carvana Rep tell me that Carvana does not like when you bring your own financing, they want you to finance through them. There were a lot of items on spec sheet that were not part of the car delivered. I was offered 500 dollars for the fact that my nearly 60,000 dollar corvette didn't have the heads-up display as listed. The car stat sheet makes you believe, but is never clear as far as any promotional things such as Onstar, Sirius, Diagnostics, etc. It seems none of the reps knew for sure. The day after car was delivered I had no more access to spec sheet to compare what I was supposed to have as opposed to what I was getting. I think the concept is great and all the people I have spoken to except the first rep (the rep that told me that I really wasn't as important because I wasn't financing through them) were actually great. More
by Jeff197
Employees Worked With
Chris, Nick (delivery Driver), had spoken to others but I don't remember their names
April 12, 2021
Carvana made this the best car buying experience I've ever had. It was so simple and easy. Carvana provided me that dream car I've always wanted. ever had. It was so simple and easy. Carvana provided me that dream car I've always wanted. More
by KingChance
Employees Worked With
Sebrina
April 12, 2021
Fast and responsive. Spent less time getting a car here than thru a traditional delearship. Great vehicle selection as well! Offered a great value for my trade in which brought my down payments down by a g than thru a traditional delearship. Great vehicle selection as well! Offered a great value for my trade in which brought my down payments down by a good chunk! More
by GicGuapo
Employees Worked With
Carvana App
April 12, 2021
Car was so dirty that the associate immediately offered $100 voucher for detailing. Car was out of gas so another $60 voucher was issued and then I had to fill up in downtown Atlanta - which I'm not very f $100 voucher for detailing. Car was out of gas so another $60 voucher was issued and then I had to fill up in downtown Atlanta - which I'm not very familiar with. Then was handed another $25 voucher and told to go get emissions myself. Carvana is supposed to be "the easy way to buy a car". There was nothing easy about this. I wish I would have just gone to my local dealership - and will next time. More
by Dax5050
Employees Worked With
Didn't get names
April 12, 2021
Super easy process, some hiccups with paperwork done online then redoing at delivery. Overall good experience. Would check car more closely though. More scratches then shown in online condition report online then redoing at delivery. Overall good experience. Would check car more closely though. More scratches then shown in online condition report More
by Fjleiter
Employees Worked With
Marsellis
