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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
April 28, 2021
Incredible website that is easy to navigate and I always received texts follow ups in the event of any questions. Great job CARVANA! keep up the great work. received texts follow ups in the event of any questions. Great job CARVANA! keep up the great work. More
by Happy Customer
Employees Worked With
Sebastian
April 28, 2021
This purchase was my second through Carvana; both purchases were better then any other dealership I've ever worked with before. The support team is fantastic, and there isn't a single step in the pro purchases were better then any other dealership I've ever worked with before. The support team is fantastic, and there isn't a single step in the process that could be easier than how they do it today. More
by DM0
Employees Worked With
n/a
April 28, 2021
I had such a great experience with Carvana! I'm recommending them to everyone. Everything was so efficient and easy and felt too good to be true. I own the car now though, the mechanic said it's in recommending them to everyone. Everything was so efficient and easy and felt too good to be true. I own the car now though, the mechanic said it's in exceptional condition and I love it. So it looks like it's true! I'm really happy with the financing I got through Carvana too and how easy that process was, with competitive financing rates. So good! More
by sclark0929
Employees Worked With
NA
April 28, 2021
This was the best car- buying experience ever! It was so easy and stress-free. I found a car, got my trade-in value and I was off from there. The only way to buy a car in my opinion! easy and stress-free. I found a car, got my trade-in value and I was off from there. The only way to buy a car in my opinion! More
by SHAWNAD97
Employees Worked With
Rachel
April 28, 2021
I purchased my 2019 Hyundai Kona in September of 2020. It has been almost 8 months and I still do not have a permanent license plate and registration. I have called and spoken to people who said they would g has been almost 8 months and I still do not have a permanent license plate and registration. I have called and spoken to people who said they would get back to me and they never do. I have used the text feature and the same response. I cannot apply for parking in my neighborhood in Chicago which leaves me with very limited parking and as we go into summer will prove even more difficult with the Cubs going back into season. The corporate negligence is atrocious. I have contacted the BBB, Consumer Affairs as well as CBS News to help rectify this matter since I'm getting nowhere with Carvana. No one is reaching out to me to reassure me or tend to this matter, my problem has fallen through the cracks. The pandemic is no longer an excuse for this behavior as the company continues to sell cars, create commercials and billboards to grow the company. After reading through the reviews on here and the internet, I am not alone in this problem. FIX THIS PROBLEM or take back the car and give me my money back! More
by timebyrd
Employees Worked With
customer care
April 28, 2021
Made the buying process easy and hassle free. Very knowledgeable and friendly advocates! Whenever I called during the whole process I always got the answers and always felt satisfied and had great cus knowledgeable and friendly advocates! Whenever I called during the whole process I always got the answers and always felt satisfied and had great customer service. If the call got dropped the Advocate called me back. This was my first time going with Carvana. Definitely recommend you to friends and family. More
by DoubleGMan
Employees Worked With
Not sure
April 28, 2021
oil in the car overflowing the breaks in the car are trash, tried calling carvana several times to get these issues fixed no answer always over two hour wait. put down 4k to pay almost 400 a month not w trash, tried calling carvana several times to get these issues fixed no answer always over two hour wait. put down 4k to pay almost 400 a month not worth it if you’re going to sell me a car with unsafe breaks More
by mila.sgarc
Employees Worked With
carvana
April 28, 2021
I will no recommend Carvana.Their registry process is I will no recommend Carvana. Their registry process is really bad. At the time of buying a vehicle, I requested them to help with the registry as I h I will no recommend Carvana. Their registry process is really bad. At the time of buying a vehicle, I requested them to help with the registry as I have to change my apartment, Even after calling over 20 times they did not take my request seriously. every time I got a new answer. After buying the vehicle, the customer is on their own with Carvana. More
by AshB
Employees Worked With
Respiration team
April 27, 2021
The buying process was great and easy! The customer service was very helpful with all our questions. The only problem was they cancelled twice for pick-up dates. We are very happy with our new Acura. service was very helpful with all our questions. The only problem was they cancelled twice for pick-up dates. We are very happy with our new Acura. Thank you all! More
by willson
Employees Worked With
Mark
