Carvana

Carvana responded

Thank you for sharing your feedback with us in regards to your Carvana purchase. Please accept our apologies for the condition of the vehicle when you received it. Part of our process not only is guaranteeing that the cars have gone through the 150-point inspection to ensure it drives as close to new as possible, but we also detail every vehicle so that it looks (and smells!) as close to new as possible. We pride ourselves on the great condition of our used vehicles and we can assure you that your experience is absolutely not excusable or typical of our process. If we are able to improve your experience in any ways, please give us a call at (800) 333-4554.

Ki J responded

Still no reply from Carvana. They are worst than a local sketchy car dealerships. Unbelievable.

Carvana responded

Thank you for taking the time to reach out to us regarding your delivery experience. We aim for every purchase to be organized and convenient from start to finish, so it is very disheartening to hear that we didn’t achieve this during your Carvana journey. Our teams work relentlessly to prevent delays in delivering your vehicle to you, as we know this can cause frustration, which is never our intention. We hold customer satisfaction to a high standard and if there is anything else that we can do for you, please do not hesitate to give us a call at (800) 333-4554.

Carvana responded

Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car buying process coupled with high quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. Please accept our apologies for the condition of the vehicle when you received it. Part of our process not only is guaranteeing that the cars have gone through the 150-point inspection to ensure it drives as close to new as possible, but we also detail every vehicle so that it looks (and smells!) as close to new as possible. We pride ourselves on the great condition of our used vehicles and we can assure you that your experience is absolutely not excusable or typical of our process.  In terms of the mechanical concerns you mentioned, all of our vehicles go through two separate inspections- our initial 150-point inspection and a second pre-delivery inspection prior to the delivery of the car. None of our vehicles should come with any mechanical issues, and we are more than happy to look into this for you to reach an amicable solution.  Please reach out to SilverRock, our trusted warranty partner, in order to have your concerns reviewed. In the meantime, please don’t hesitate to give us a call at (800) 333-4554 if you have any other questions, comments, or concerns.

Honesty112808 responded

Ive already contacted SilverRock and they are handling it. The problem is this car could NOT have gone through proper inspection with all the problems this car has come with. I knew about the scratches outside and the wear inside as expected But mechanical to the point lights flicker when moving the seat is unacceptable. My dream car came in worse condition than expected and these issues should have been caught during inspection, clearly inspection was xxxx poor. Ive bought from Carvana before and it was nothing but heaven, this purchase has been pure xxxx.