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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
April 29, 2021
Awesome experience !!! First time buyer. Very impressed with the offer that I got for my trade-in and the whole process. Brittney did an excellent job in delivering documents and the vehicle. Thank you ver with the offer that I got for my trade-in and the whole process. Brittney did an excellent job in delivering documents and the vehicle. Thank you very much. More
by Naing
Employees Worked With
Brittney.
April 29, 2021
I've had an awful experience with Carvana. They sold me a 2020 Audi Q3 that needed $5700 worth of repairs right away and was deemed not safe to drive when I brought it in for an inspection. It's better to go 2020 Audi Q3 that needed $5700 worth of repairs right away and was deemed not safe to drive when I brought it in for an inspection. It's better to go to a dealership, at least you won't have to deal with being sold a car that has after market parts in it. More
by ltoomey17
Employees Worked With
Called in and worked with different employees for 3 weeks straight, they did not take accountability for the car they sold me
April 29, 2021
This is my second purchase from carvana. They were true to their word as far as being able to pick another vehicle that fit me better. The first vehicle they bought me wasn't going to work for me so within to their word as far as being able to pick another vehicle that fit me better. The first vehicle they bought me wasn't going to work for me so within the 7-Day period I picked out something else and they bought it to me and picked up the other vehicle. The delivery guys were very pleasant and very knowledgeable. The main complaint that I have is in order to talk to a real agent I was on the phone on hold for four and a half hours. I enjoy the experience. More
by Terri SUV
Employees Worked With
Sam the delivery man
April 29, 2021
Awesome experience !! First time buyer with Carvana, will use them again. The delivery was so simple and the delivery driver was phenomenal. Very courteous and professional. The car is everything we e will use them again. The delivery was so simple and the delivery driver was phenomenal. Very courteous and professional. The car is everything we expected. More
by Theodopolus
Employees Worked With
Delivery driver
April 29, 2021
Love the car! However, the process was difficult and continually provided conflicting information in all areas of communication. Very frustrating to say the least. As an example, the delivery date was continually provided conflicting information in all areas of communication. Very frustrating to say the least. As an example, the delivery date was rescheduled twice, once from the 16th to the 21st and then from the 21st to the 30th, all within a very short time frame or even after the time it was scheduled for delivery. Although rescheduled at their request, the car showed up an hour later on the 21st, after the delivery had already been rescheduled to the 30th. Luckily we were home! Email would say to reschedule, texts would say it’s on track and phone calls would say to reschedule. Don’t even get me started on the trade in/sell! More
by julieboolie
Employees Worked With
Not sure
April 29, 2021
Everything was fairly easy and I enjoyed the process. However, it wasn't all rainbows and kittens. I purchased a vehicle that I believed to have some important features (Remote Keyless Access) I was look However, it wasn't all rainbows and kittens. I purchased a vehicle that I believed to have some important features (Remote Keyless Access) I was looking for. It's a 2018 Mitsubishi Outlander Sport. How does it not have that?! They admitted that they were in the wrong and gave me the option to swap it out, which I didn't want, or to get a $100.00 credit. That credit is a fraction of what it would cost to get what I thought it had installed already. They also wouldn't reimburse me if I had it installed professionally and provided a receipt. I am a disappointed about this, but over all the car is still better than my last. More
by Davidiangilliland
Employees Worked With
Gorge, ???
April 29, 2021
Overall a pretty good experience. Carvana needs a lot more experience in lease buyouts and better communication with the customer. Website needs work with leases! more experience in lease buyouts and better communication with the customer. Website needs work with leases! More
by jpav912
Employees Worked With
Alana, Novi, MI
April 29, 2021
BEST car buying experience ever! There was great communication throughout the entire process. They took my trade and gave me a great offer so I was able to get a newer car and still pay less than wh communication throughout the entire process. They took my trade and gave me a great offer so I was able to get a newer car and still pay less than what I was paying with the previous vehicle! Simple and easy! Loving my new Jeep! Will never go back to a car dealership again! Thank you Carvana! More
by LauraRob
Employees Worked With
Krystal (?) - she delivered my new vehicle
April 29, 2021
Simply the best! I spent 7 months trying the conventional way. 7 Months! Carvana had the better deal, and it probably took only 7 minutes! Not sure if I'll ever set foot in a dealership again! way. 7 Months! Carvana had the better deal, and it probably took only 7 minutes! Not sure if I'll ever set foot in a dealership again! More
by nraykhman
Employees Worked With
N/A Did everything via website.
April 28, 2021
Painless easy prot. Would definitely recommend giving Carvana a good look. Best price for my trade and best price on the 2017 Toyota Tacoma I purchased! Carvana a good look. Best price for my trade and best price on the 2017 Toyota Tacoma I purchased! More
by Carlos.sumner
Employees Worked With
Carvana team
