Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
April 30, 2021
The Carvana experience for sure 👌bests any dealership experience I've ever had. The customer service was above par all the way through to delivery of our new vehicle. Delivery person was really laid back experience I've ever had. The customer service was above par all the way through to delivery of our new vehicle. Delivery person was really laid back and informative. Love the 7 day guarantee plus all the perks. Definitely the way to go in the future. More
by nsimon42
Employees Worked With
I wish I remembered everyone because everyone I spoke with needs to be included
April 30, 2021
Vehicle was exactly as described, you are given time to test drive it and look it over and have 7 days to decide for sure. Much easier than going to a dealership. I recommend Carvans. test drive it and look it over and have 7 days to decide for sure. Much easier than going to a dealership. I recommend Carvans. More
by stretch
Employees Worked With
David
April 29, 2021
Easiest process I've ever had purchasing a car! No haggling prices needed because they were fair, my dream car came up in a matter of days, and drop off was super fast and convenient! Never going to a haggling prices needed because they were fair, my dream car came up in a matter of days, and drop off was super fast and convenient! Never going to a face-to-face dealership again! More
by childersmn
Employees Worked With
Can't remember
April 29, 2021
Best experience buying a car. Even with the purchase of the first car I picked out not working out, still the best car buying experience. Had to call customer service a few time's. Every single person I en the first car I picked out not working out, still the best car buying experience. Had to call customer service a few time's. Every single person I ended speaking with was AMAZING. The delivery was quick and absolutely painless. The delivery guy was also fantastic! If you hate car sales people, just try Carvana, you won't be disappointed. More
by amandamarlin76
Employees Worked With
Everyone I spoke with including the delivery driver.
April 29, 2021
I have to say before I got my 2019 Kia Forte from Carvana I went to several dealerships. Felt deflated due to my circumstances. With Carvana it was super easy to pick a car in the price range I wanted. We di I went to several dealerships. Felt deflated due to my circumstances. With Carvana it was super easy to pick a car in the price range I wanted. We did have some delivery issues but in the end I love my car! More
by latona1981
Employees Worked With
Carvana Team
April 29, 2021
This will be the only way I purchase a car in the future. We had literally put off getting a new car because we did not want to deal with a dealership. When our car hit 300,00 miles we decided we had to do We had literally put off getting a new car because we did not want to deal with a dealership. When our car hit 300,00 miles we decided we had to do something and we tried Carvana. Super easy to deal with, everything exactly as described, delivered exactly as they said they would AND took care of the one small concern we had within a few hours. More than happy with the experience. More
by jaschoeff
Employees Worked With
Jarrod (Jarret?)
April 29, 2021
Absolutely the easiest car buying experience I’ve ever had. Everyone was so nice and helpful and no stress whatsoever. If I ever need another car Carvana is the only way I’m buying one from Now on! had. Everyone was so nice and helpful and no stress whatsoever. If I ever need another car Carvana is the only way I’m buying one from Now on! More
by merricatalexander
Employees Worked With
Joseph Parker,
April 29, 2021
Customer service is 5 stars.Friendly staff. Unfortunately the rest is downhill; car interior was not very clean,which was noted and I am supposed to receive a gift certificate to comp. I was also shown a rip the rest is downhill; car interior was not very clean,which was noted and I am supposed to receive a gift certificate to comp. I was also shown a rip in the leather that was not shown online pics, Kudos and thanks to the service agent that dropped off the car as she was concerned. The second key fob was not even programmed or cut, the mechanical system was not checked thoroughly as the water pump was broken. I’ve had to spend so much time traveling to the dealer as it’s not close, rented a car, ubered to handle my normal obligations. It’s been costly and inconvenient. i do like the car and it will be repaired via Carvana 3 rd party claims. But I still don’t have the car because the part is not in yet. More money for car rental and ubers until it’s ready. Very Disappointed with the extra time and money I’ve spent, but customer service is top notch. More
by donkey
Employees Worked With
Laura was great.
April 29, 2021
The idea is great but... The first issue was the The idea is great but... The first issue was the delivery date being pushed back twice. Next was the quality of the car on arrival. The three The idea is great but... The first issue was the delivery date being pushed back twice. Next was the quality of the car on arrival. The three blemishes noted on the terrible quality pictures were the least of the cosmetic issues. Not to mention the car was filthy. They thought covering the black plastic in grease would hide the scratches. Also one of the two key fobs pictured was missing the actual key rendering it completely useless. I contacted carvana next day. They advised me to create a case for each issue discovered by uploading pictures to the site. The next step was to visit a third party vendor called silver Rock to have them assess the damage. Their location is by no way convenient and is the only resolution for damage that wasn't noted. I'm not sure that wasting a day to have a broken key looked at is even worth it. I'm sure that's why they make it difficult to have issues fixed. Also note that once the contract is e-signed there is no negotiating the price for damages not noted by the company. So do not accept the car unless you want to waste time trying to rectify the issue on your own. Great idea. Horrible vehicle descriptions and pictures. They priced the car as if it was mint. it was average at best. I wanted to price adjusted to blue book value of the actual condition and that wasn't possible. Im sure this will go on deaf ears. I called and texted many times. The texts were left unanswered. Be cautious. More
by Corey
Employees Worked With
None in particular
April 29, 2021
Love the ease, simplicity & making the car purchase process fun!! Great communication from underwriter and car advocate from start to end. Using the token at the vending car machine is the icing on the process fun!! Great communication from underwriter and car advocate from start to end. Using the token at the vending car machine is the icing on the cake. :) More
by kimandjed
Employees Worked With
Jared
